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computer telephone repair technician resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

I’m really good with people, I always get my job done. Always went above and beyond in the jobs I’ve had in the past. I’m definitely a multitasking individual, I am trained on first aid in high intensity situations, I am recognized for being an above average Marine, countless leadership roles in and out of the Marine Corps. Graduated 3rd in my class for my Basic Electronic Course (BEC). Graduated 3rd in my class for my Computer /Telephone repair course. I’m willing to work overtime if the need ever arises, and lastly I wanna state that I’m never boring! I always make a good time out of a bad situation, I love making people laugh.

Skills

I can troubleshoot and fix the hardware on computer systems, telephone systems, I can make or fix transmission mediums, I can troubleshoot transmission mediums also. I was taught soldering. Everything mentioned I’ve also done physically, so I have actual hours making and troubleshooting the devices/objects I built.

  • Basic repair skills
  • Electronic equipment repair
  • Electrical repair knowledge
  • Testing and repair
  • Computer/Telephone/Transmission medium installations, repairs, testing, troubleshooting
  • Team leadership
  • Team building
  • Cashier experience
  • MS Powerpoint
  • MS Excel
  • MS Word
  • MS Slide
  • MS Access
Work History
07/2019 to Current
Computer/Telephone Repair Technician Canada Goose Bellevue, WA,
  • Read blueprints and schematics to correctly place equipment
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
  • Installed and configured new devices and system components
  • Responded to service requests during and after business hours
  • Researched and recommended network and data communications hardware and software
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
  • Calibrated instruments and scales in production area and quality lab
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Developed team communications and information for team building meetings
  • Conducted training and change management processes to improve operations
  • Received incoming calls and messages and addressed or triaged phone requests
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Supervised and led employees to high performance levels in cross-functional matrix management structure
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Liaised with superiors to organize and perform better quality standard training for new and existing staff
  • Provided observations, took measurements and performed tests at various stages according to quality control plan
  • Determined and recommended methods to address improvement opportunities
  • Worked with technincians to resolve hardware problems, improve operations and provide exceptional customer service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Updated quality control standards, methods and procedures to meet compliance requirements
10/2018 to 01/2020
Sorter Ardent Mills Pullman, WA,
  • Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items
  • Assessed and sorted items into containers or designated areas according to classification, size and condition
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks
  • Stacked items according to weights, sizes, types and picking priorities
  • Maximized storage space within warehouse area by carefully and strategically moving items
08/2016 to 12/2019
Utility Worker Aids Healthcare Foundation Miami Beach, FL,
  • Cleaned and detailed equipment, vehicles and facilities
  • Collected and disposed of trash and debris
  • Completed daily maintenance tasks in record time to maximize productivity
  • Kept work area clean, neat and well-stocked to maximize productivity
11/2016 to 06/2017
Cashier Supervisor Ben’s Pretzels City, STATE,
  • Counted cash in register drawer at beginning and end of shift
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Worked closely with associates to solve problems and handle customer concerns
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Reviewed and resolved differences between accounting information and cash drawer
  • Verified over cash and credit payments daily
  • Educated customers on promotions to enhance sales
  • Assisted customers by answering questions and fulfilling requests
  • Used POS system to enter orders, process payments, and issue receipts
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Learned manager positionand provided backup at key times
  • Prepared beverages and filled food orders for customers
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
Education
Expected in 12/2019 to to
Basic Electronics Course : Electric Engineering
Basic Electronics Course - Twentynine Palms, CA
GPA:
Expected in 03/2020 to to
Telephone Systems/Personal Computer Repair Course : Computer/Telephone Repair
Marine Corps Communication Electronic School(MCCES) - Twentynine Palms, CA
GPA:
Expected in 06/2018 to to
Diploma:
Homewood-Flossmoor Highschool - Flossmoor, IL
GPA:

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Resume Overview

School Attended

  • Basic Electronics Course
  • Marine Corps Communication Electronic School(MCCES)
  • Homewood-Flossmoor Highschool

Job Titles Held:

  • Computer/Telephone Repair Technician
  • Sorter
  • Utility Worker
  • Cashier Supervisor

Degrees

  • Basic Electronics Course
  • Telephone Systems/Personal Computer Repair Course
  • Diploma

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