Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Professional Summary
Enthusiastic computer technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of hardware assembling and training in networking. Motivated to learn, grow and excel in the Information Technology industry.
Website, Portfolio, Profiles
- https://drive.google.com/drive/folders/1XQrxBzyooF2UKK0WfOgBvy5Vwc3d2842?usp=sharing
Certifications
- A+, CompTIA - 2022
- PC Pro, Testout - 2021
- IC3 Digital Literacy Training - 2021
Education
No Degree: Computer And Information Sciences, Expected in
Jobcorps - Guthrie,
Jobcorps - Guthrie,
- Relevant Coursework: Computer Repair, Technical Troubleshooting, Networking, Operating OS'
- Elected to Executive Aid for SGA in 2022
- Extracurricular Activities: Performed digital design work for Student Government
- Dungeons and Dragons / board games Member
No Degree: Web Design, Expected in
Tidewater Community College - Virginia Beach,
Tidewater Community College - Virginia Beach,
- Relevant Coursework: Economics & Business
- Computer Club Member
High School Diploma: , Expected in 07/2013
Kempsville High School - Virginia Beach, VA
Kempsville High School - Virginia Beach, VA
- Honor Roll in 2012
- Choir Club Member
Skills
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded recognition for leadership and hard work.
- Achieved functionality with dual screens through effectively helping with operating command prompt.
- Documented and resolved connectivity issues with Citrix which led to a staff member being able to access the network.
- Achieved Functionality of 3D printer by introducing Cura for 3D printing tasks.
Work History
Computer Technician Intern, 03/2022 to 04/2022
Mhc Equity Lifestyle Properties – Vero Beach, FL,
Mhc Equity Lifestyle Properties – Vero Beach, FL,
- Authored daily detailed reports based on support tickets and steps taken to resolve issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Installed and set up 3D printer software and hardware.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Imaged and prepared new computers for integration into company networks and systems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Analyzed networking issues to identify troubleshooting methods needed for quick remediation.
- Executed technology implementation projects, minimizing downtimes and business disruptions.
- Diagnosed and troubleshoot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Documented all changes and actions in computer-based tracking system.
- Serviced consoles and laptop equipment for expedient repair and minimal downtime.
Hostess, 10/2020 to 05/2021
Mhc Equity Lifestyle Properties – Willis, TX,
Mhc Equity Lifestyle Properties – Willis, TX,
- Utilized iPad for incoming guests for seating and waitlist.
- Operated Radio headset with team to address any concerns or Notify any sudden changes to rotation.
- Troubleshooted Point of Sale software and wrote documentation about solution for further use.
- Trained a new staff of appropriate use of technology
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
Hostess, 01/2019 to 02/2020
City Of Savannah – Savannah, GA,
City Of Savannah – Savannah, GA,
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
Maintenance Worker, 05/2018 to 01/2019
Walmart – City, STATE,
Walmart – City, STATE,
- Operated Floor cleaning car to buff dirty floors
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Properly handled, transported and disposed of recycled materials.
- Checked inventory levels concerning cleaning products and placed orders when stock was running low.
- Maintained, utilized, tracked and reported inventory of various products, tools and equipment.
- Troubleshoot equipment breakdowns and performed preventive maintenance.
- Reduced opportunities for theft and trespassers by securing entrances and exits.
- Conducted repairs on Baler machines to return machines and tools to functionality.
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Resume Overview
School Attended
- Jobcorps
- Tidewater Community College
- Kempsville High School
Job Titles Held:
- Computer Technician Intern
- Hostess
- Hostess
- Maintenance Worker
Degrees
- No Degree
- No Degree
- High School Diploma
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