computer technician resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventative maintenance and responsive corrective measures. 15 Years of experience with IT repairer and support services for hardware and software both. In-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.
Skills
Application software testing
Network security measures
Issue diagnosis and resolution
Computer configurations
System upgrades
Server installations
Help desk assistance
Quality assurance controls
Testing and analysis
Service ticket accuracy
Client relationship management
Reporting and documentation
Process optimization
People skills
Team management
Multitasking
Conflict resolution
End-User Training
Enterprise Technology
Troubleshooting and Maintenance
Server and System Administration
Windows 95/98/2000/XP/XP Pro/NT
Microsoft Office Suite
Education and Training
Don Bosco SchoolNew, DelhiExpected in 2000 ā āBachelor of Commerce: - GPA:
Shaheed Bhagat Singh College, University of DelhiNew, DelhiExpected in ā ā: - GPA:
Experience
Escambia County - Computer Technician Community Corrections Division, FL, 03/2018 - Current
Technology services for Computers, Mobile Devices and Networking Equipment.
Good working knowledge of desktop software (Windows MS Office Suite, MS Outlook, Excel, Word, etc.) and operating systems, (Windows 7, Windows 10).
Data Backup & Transfer Services.
(Windows & Mac).
Providing training & support for users with problems arising from software packages, (including basic training of office, PDF Managers, email clients.).
Support end user with problems arising from computer hardware.(Trouble shoot and also make necessary repairs when possible).
Configure networks, routers, modems and provide network support for PC's, Macās and mobile devices.
Identified hardware issues caused by component failures using approved diagnostic tools.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Configured computers to network drivers and connected to printers and other peripheral equipment.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Built and repaired computers according to schedule.
Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
Detected and corrected error messages within software and hardware reporting systems.
Chesapeake Utilities Corporation - Technical Support Head Georgetown, DE, 12/2005 - 01/2018
Implementing Solutions on Apple Macintosh Systems & other IT Solutions for Law Firms, SMB and SME Markets, infrastructure Companies, education institutions.
Heading Operations- Customer Support & Service team.
Experience 12 Years of Experience in handling Small business and & enterprise Clients.
Managed team of 50 Employees in several locations nationally.
Personally, handled client service and product service.
Implementation of the CRM, SAP, ERP systems in the organization, from selecting the product, customization and deployment.
Assisted customers with various types of technical issues via email, live chat and telephone.
Utilized automated systems to manage and track customer inquiries through to completion.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
Employed ticket support system software such as Freshdesk, Zendesk, Salesforce and others.
Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
Updated software versions with patches and new installations to close security loopholes and protect users.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
Implemented system security and data assurance software.
Streamlined operational efficiencies by providing timely computer diagnosis and repair.
Eufouria Retail LLP - Service Manager City, STATE, 03/2014 - 02/2017
Apple Computers Authorized Service center.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Motivated, led and supported employees to maintain low turnover.
Created employee work schedules to keep shifts properly staffed.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Reviewed inventory levels and ordered supplies to keep products in stock.
Monitored employee performance through analysis of key metrics.
Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Informed and educated department employees on changes from management.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Troubleshot and performed testing to keep telephone and data lines functioning properly.
Activities and Honors
Member- Federation of Indian Chambers of Commerce & Industry (2013-2015)
2003
Accomplishments
Company- 4 Genius Minds
Odoo 10 ERP & CRM (2017)
Description- Lead the implementation of Odoo 10 ERP and CRM.
Migration of all database of 50,000 Plus Customers.
Would bring latest CRM tools and human resource management to the organization.
Would allow auto receivable follow-ups and auto reminders for maintenance contracts which earlier was done manually.
Also, would incorporate the Goods & Services Tax which would be implemented soon in India
Key Features:
Automated receivables follow-up
Human Resource & Payroll Management
Goods & Services Tax Module Implementation Automated reports for government compliances Real Time Inventory Management.
Team Size- 15
Project - Human Resource Training (2012, 2014, 2016)
Description- Organized sessions for the development of various skills for the work force of the company.
Hiring of professional trainers and organized training programs over 6 weeks.
Key Features:
Soft Skill Development
Customer Communication & Management Team Building workshops
Sales & Technical Training
Team Size- 35-70
Project Name- Open ERP 7 (2011)
Description- Lead the implementation of Open ERP 7 for the workforce of 50 Employees across all locations for centralized Sales, Purchase, Inventory Management.
It would allow automated Customer Relationship Management where leads and follow-up can be monitored centrally.
Also, it was integrated with Apple Global Service Exchange for service, the first company to do so in India.
Key Features-
Customer Lead Management Centralized sales & Purchase Real Time Finance reporting
Centralized Accounting for all locations
Service Management tool for support and Repair Human Resource Management
Team Size ā 8
Project Name ā Setup of branch offices.
Description: Setting up of branch offices in several parts of the company.
Key Features-
Identifying a location, negotiating rentals,
Having the office made (interiorsā and furnishing)
Hiring of employees, training them
Make the branch fully operational.
Highest Revenue in a Financial year 2013.
Highest B2B Revenue 2014.
Highest Revenue Generated 2015.
Largest Customer Acquisition 2016
Customer Testimony
āJessica has been the key in our shift from windows to Mac platform as his team provided unprecedented service support setup & training for our company.
For us 4 Genius Minds is an integral part of our company
ā Rishubh Bhandari, Makino Auto Industries.
4 Genius minds led by Jessica has made life easier for my Law firm with deployment of Mac Products.
Impeccable Service with him at the helm
ā Sachit Mathur, Luthra & Luthra Law Offices.
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