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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • Multi-talented hardworking individual with 8 years of experience stocking and merchandise and ringing up customers. Skilled at receiving orders, moving products to shelves and completing customer transactions. Licensed to operate most equipment.
  • Dependable skilled in keeping interior and exterior spaces clean and well-maintained. Knowledgeable about sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and all other types of routine and deep cleaning. Seeking new position with room for advancement and chance to contribute to team success.
  • Self-motivated professional with outstanding oral and written communication skills. Highly knowledgeable in computer software/hardware development. Experience performing quality assurance testing and consultative services for customers.
Skills
  • System upgrades
  • Computer configurations
  • Network security measures
  • Issue diagnosis and resolution
  • Customer support needs assessment
  • Hardware upgrades
  • Hardware configuration
Experience
Computer Technician, 06/2019 - Current
Fountain-Fort Carson School District 8 Fountain, CO,
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Installed over motherboards, processors and graphics cards.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Backed up data each evening, helping alleviate lost information following malware incident.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Upgraded laptops/desktops, improving speed and performance.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Installed, configured, and setup PCs in all stores for optimal operation and reporting.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Observed system functioning and entered commands to test different areas of operations.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Environmental Services Associate, 10/2016 - Current
Ohio Health OH, State,
  • Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
  • Helped set up venue for special events by locating furniture and building desired arrangements.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
  • Organized custodial closets to reduce time looking for needed shift items.
  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases.
  • Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines and trained other in proper usage.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Cleaned public restrooms, including scrubbing sinks, toilets, counter tops and mirrors to mitigate germs and risk of illness.
  • Swept and mopped floors with proper signage to prevent customer injury.
  • Notified building managers about needed repairs and replacement equipment immediately to reduce machinery downtime.
  • Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
  • Responded to requests promptly to clean and sanitize areas after accidents.
  • Sprayed insecticides and used fumigants to treat and prevent insect and rodent infestations.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
Customer Service , 06/2011 - Current
Autosource Motors Orlando, FL,
  • Redeemed coupons and cross-sold products.
  • Distributed new merchandise efficiently to different departments.
  • Set up catering for up to people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Monitored product availability in store, on shelves and in orders to accurately answer customer questions.
  • Resolved issues regarding customer complaints and escalated worsening concerns for remediation.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Answered phone calls to assist customers with questions and orders.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answering questions and offering advice.
Shipping and Receiving Clerk, 08/2012 - 09/2016
Spectrum Brands Lodi, NJ,
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
Education and Training
High School Diploma: , Expected in 06/2012
-
Montclair High School - Montclair, NJ
GPA:
: Business Administration, Expected in
-
Essex County College - West Caldwell, NJ,
GPA:

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Resume Overview

School Attended

  • Montclair High School
  • Essex County College

Job Titles Held:

  • Computer Technician
  • Environmental Services Associate
  • Customer Service
  • Shipping and Receiving Clerk

Degrees

  • High School Diploma
  • Some College (No Degree)

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