Computer Technician resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Jessica, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Supportive Computer Repair Technician with 20 years of experience. Extensive understanding of hardware and Software installations with excellent customer service skills. Committed to cost-effective repairs and honest, transparent work.

  • Hardware and software monitoring
  • Data backups
  • Network security oversight
  • Analysis and critical thinking
  • Network repairs and maintenance
  • Network systems installation
  • Effective communication
  • Experience with Windows 10, 8,7 & Mac OS
  • Experience with Windows Server 2000, 2008,2012 and 2016
  • Hardware knowledge
  • System upgrades
  • Remote access technology
  • Excellent diagnostic skills
  • Network upgrades
  • Website maintenance
  • Network maintenance
  • Email management software
  • Active Directory & Group Policy
Work History
Computer Technician, 11/2004 - Current
Grandville Public Schools Grandville, MI,
  • Patched software and installed new versions to eliminate security problems and protect data
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Used diagnostic tools to identify hardware failures and replace non-functional components
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Linked computers to network and peripheral equipment, including printers and scanners
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks
  • Configured hardware, devices and software to set up work stations for employees
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Helped streamline repair processes and update procedures for support action consistency
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Removed and replaced malfunctioning components to correct hardware problems
  • Setup, installed and configured computers in various business locations to support operations and reporting
  • De-soldered and re-soldered connections between parts and motherboard
  • Installed new operating systems in Windows \Mac and android devices
  • Erased user data, debugged application issues and refurbished devices for resale
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports
Store Manager, 06/2002 - 11/2004
Aaron's, Inc Merced, CA,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Completed monthly, quarterly, and annual profit and loss performance reports
  • Rotated merchandise and displays to feature new products and promotions
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Created work schedules according to sales volume and number of employees
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries
  • Planned budgets and authorized payments and merchandise returns
Sales Manager, 12/1998 - 06/2002
Luna Houston, TX,
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
  • Improved sales processes to streamline customer acquisition and onboarding strategies
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Created effective strategies to target new markets after researching and analyzing competitor behavior
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
Bachelor of Science: Technology Management, Expected in 01/2007
High-Tech Institute - Orlando, FL,
Associate of Science: Computer Networking And Security, Expected in 07/2005
Anthem College - Orlando, FL,
Associate of Applied Science: Computer Networking And Information Technology, Expected in 03/2004
High-Tech Institute - Orlando, FL,

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Resume Overview

School Attended

  • High-Tech Institute
  • Anthem College
  • High-Tech Institute

Job Titles Held:

  • Computer Technician
  • Store Manager
  • Sales Manager


  • Bachelor of Science
  • Associate of Science
  • Associate of Applied Science

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