Computer Technician resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Jessica, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Supportive Computer Repair Technician with 20 years of experience. Extensive understanding of hardware and Software installations with excellent customer service skills. Committed to cost-effective repairs and honest, transparent work.
Skills
Hardware and software monitoring
Data backups
Network security oversight
Analysis and critical thinking
Network repairs and maintenance
Network systems installation
Effective communication
Experience with Windows 10, 8,7 & Mac OS
Experience with Windows Server 2000, 2008,2012 and 2016
Hardware knowledge
System upgrades
Remote access technology
Excellent diagnostic skills
Network upgrades
Website maintenance
Network maintenance
Email management software
Active Directory & Group Policy
Work History
Computer Technician, 11/2004 - Current Grandville Public Schools – Grandville, MI,
Patched software and installed new versions to eliminate security problems and protect data
Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
Collaborated with vendors to locate replacement components and resolve advanced problems
Used diagnostic tools to identify hardware failures and replace non-functional components
Broke down and evaluated user problems using test scripts, personal expertise and probing questions
Linked computers to network and peripheral equipment, including printers and scanners
Backed up company data on regular basis, successfully recovering critical information after malware attacks
Configured hardware, devices and software to set up work stations for employees
Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues
Removed malware, ransomware and other threats from laptops and desktop systems
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Helped streamline repair processes and update procedures for support action consistency
Explained technical information in clear terms to non-technical individuals to promote better understanding
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Removed and replaced malfunctioning components to correct hardware problems
Setup, installed and configured computers in various business locations to support operations and reporting
De-soldered and re-soldered connections between parts and motherboard
Installed new operating systems in Windows \Mac and android devices
Erased user data, debugged application issues and refurbished devices for resale
Removed, fixed and replaced components such as LCD screens, home buttons and charging ports
Store Manager, 06/2002 - 11/2004 Aaron's, Inc – Merced, CA,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
Completed monthly, quarterly, and annual profit and loss performance reports
Rotated merchandise and displays to feature new products and promotions
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Created work schedules according to sales volume and number of employees
Managed vendor selection and relations to guarantee best pricing and on-time deliveries
Planned budgets and authorized payments and merchandise returns
Sales Manager, 12/1998 - 06/2002 Luna – Houston, TX,
Monitored metrics and marketing investments to assess performance and implement continuous improvements
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
Improved sales processes to streamline customer acquisition and onboarding strategies
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
Coached employees in successful selling methods and encouraged cross-selling to drive revenue
Created effective strategies to target new markets after researching and analyzing competitor behavior
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
Education
Bachelor of Science: Technology Management, Expected in 01/2007 - High-Tech Institute - Orlando, FL, GPA:
Associate of Science: Computer Networking And Security, Expected in 07/2005 - Anthem College - Orlando, FL, GPA:
Associate of Applied Science: Computer Networking And Information Technology, Expected in 03/2004 - High-Tech Institute - Orlando, FL, GPA:
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