Rational, critical-thinking Computer Systems Specialist with 11 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Training program development
Instructional strategies
Video Production
Subject matter expertise
Customer Service
Product demonstrations
Technical Analysis
Work History
Computer Systems Specialist, 03/2010 - Current City Of Cincinnati, Oh – Cincinnati, OH,
Provides technical guidance for the development and troubleshooting of computer systems.
Identifies system data, hardware, or software components required to meet user needs.
Develops guidelines for implementing secure systems for customers or installation teams.
Monitors systems to identify potential system errors and document instructions and other system information.
Evaluates factors such as compatibility, usability, and cost to determine the best use of technology.
Oversees the performance of LANs (local area networks), WANs (wide area networks), internet and intranet systems, and network segments.
Provides technical assistance to staff with fast, accurate, and secure methods of gaining information.
Provides technical support to library patrons in the fastest and most efficient manner possible.
Trains staff and library patrons in the use of computer hardware, software, and other related technology classes.
Create and close service tickets once completed.
Tested functionality and assessed problems by bench testing computer systems and by running computers in related imaging equipment.
Contributed to the development and implementation of a Computer System Validation methodology, including policies and procedures.
Conducted research to support the planning and enhancement of the distributed computer systems and system configuration solutions.
Develop and implement efficient and effective computer system validation documentation practices for systems problems and/ or enhancements.
MAINTAINS A SAFE AND SECURE WORK ENVIRONMENT FOR LIBRARY PATRONS AND STAFF BY PATROLLING AND MONITORING ALL EQUIPMENT.
PREVENTS LOSSES AND DAMAGE BY REPORTING IRREGULARITIES; INFORMING SUPERVISOR OF FINDING AND POSSIBLE SOLUTION TO RESOLVE THE ISSUE.
COMPLETES WORK ORDERS BY RECORDING ALL OBSERVATIONS, INFORMATION, OCCURRENCES, AND ACTIVITIES.
Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Resolved malfunctions with systems and programs through troubleshooting.
Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Kept customers informed of status of pending or in-process work orders and warranty repair items.
Evaluated and adopted new technologies to address changing industry needs.
Investigated and addressed library system issues to enhance usability and improve functionality.
Supported software, hardware and peripherals in use by [Type] team.
Conducted semi-annual preventative maintenance of each desktop computer component and printer at assigned locations.
Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventative maintenance.
Supported VoIP system and served as backup support technician for escalated issues.
Reviewed performance benchmarks and established metrics for future tracking.
Improved [Type] system by adding new features and infrastructure
Mapped processes to holistically examine business flow and identify improvement opportunities.
Guided various aspects of acquisition process, including due diligence, contracting and valuation.
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Enhanced and reconstructed computer systems resulting in [Number]% increased efficiency for business end-users.
Boosted information sharing by enhancing interfaces between computer systems.
Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
Helped improve [Area] operations by showing clear connection between current policies and business results.
Documented procedures and business processes and shared information with appropriate stakeholders.
Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
Led and audited international subsidiaries and operational processes to mitigate risks.
Assessed business needs and problem areas to create focused solutions like [Result].
Planned and conceived computer systems using information engineering, data modeling and structured analysis.
Oversaw installation of software programs and hardware systems to meet [Type] requirements.
Guided divestiture activities, drawing on deep understanding of various internal operational processes.
Investigated and addressed [Type] system issues to enhance usability and improve functionality.
Delivered in-depth [Software] training, imparting knowledge of best practices for protecting data and minimizing errors.
Computer Systems Trainer, 03/2010 - Current Jefferson Parish Library – City, STATE,
Implemented business and technical client training on new systems and supervised software integration on client's website.
Provided subject matter expertise on all company offerings.
Developed new and improved training programs to fit underserved areas.
Delivered robust training courses via variety of methods, including classroom and e-learning programs.
Created unique materials to support training programs.
Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Participated in all phases of system development life cycle, from requirements analysis through system implementation.
Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
Communicated with sales team to maintain firm grasp of training requirements.
Managed and monitored all installed systems for highest level of availability.
Information Technology Coordinator, 03/2010 - Current Jefferson Parish Library – City, STATE,
Provided ongoing staff training on new innovations to integrate innovations into instruction and administration.
Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
Performed system administration duties by monitoring and modifying student profiles and resetting passwords.
Resolved hardware failures by troubleshooting hard drives, diagnosing memory issues and checking power supply.
Directed IT services, counseled executives and collaborated with senior management on strategic planning.
Integrated order management with other software packages to achieve superior picking, shipping and manifest system.
Information Technology Teacher, 06/2009 - 07/2009 New Orleans Outreach – City, STATE,
Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
Trained and developed students' skills in word-processing, spreadsheet and database programs.
Planned and implemented curriculum to teach up-to-date technology to 20 students.
Taught correct hand placement for typing and basic computer skills.
Emphasized web etiquette and practical applications of technology for professional use.
Compiled, administered and graded examinations or assigned work to others.
Designed classes on Word, Powerpoint, Excel and HTML for 20 students.
Taught HTML, and CSS coding languages according to age group and ability.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Carried out day-day-day duties accurately and efficiently.
Planned and implemented curriculum to teach up-to-date technology to 20 students.
Education
Bachelor of Science: COMPUTER INFORMATION SYSTEMS, Expected in 05/2009 - Southern University At New Orleans - New Orleans, LA GPA:
Elected to President for Alpha Phi Alpha in 2005.
Member of Phi Beta Lambda
No Degree: ELECTRONICS ENGINEERING, engineering, Expected in - Delgado Community College - New Orleans, LA GPA:
GPA: 3.5
Coursework in the foundation of electronics.
No Degree: Computer Science And Programming, Expected in - Prairie View A & M University - Prairie View, TX GPA:
While displaced from Hurricane Katrina.
GPA: 3.0
Coursework in computer information systems, support services and javascript, HTML, and C++.
Member of Alpha Phi Alpha Fraternity, Inc.
Elected to Secretary for Phi Beta Lambda in 2008.
Accomplishments
TEACHING 5TH – 9TH GRADERS HOW TO BUILD A WEBSITE.
DUTIES INCLUDE CREATING LESSON PLANS, DEVELOPING AND UPDATING THE CURRICULUM, PLANNING COURSE CONTENT AND SEQUENCE OF INSTRUCTION.
EVALUATES STUDENT PERFORMANCE, GIVE OUT PROJECTS AND ASSIGNMENTS.
COMMUNICATES EFFECTIVELY WITH BOTH THE STUDENTS AND THEIR PARENTS.
TAKING CHARGE OF THE COMPUTER LAB.
PROCESSING AND PROVIDING THE RIGHT COMBINATION OF COMPUTER SOFTWARE AND HARDWARE.
Ethical Hacking: The Complete Malware Analysis Process.
Ethical Hacking: Sniffers.
Ethical Hacking: Social Engineering.
Ethical Hacking: Denial of Service.
Ethical Hacking: Session Hijacking.
Ethical Hacking: Evading IDS, Firewalls, and Honeypots.
Ethical Hacking: Hacking Web Servers and Web Applications, Certifications: First Steps.
Certifications
Preparing for CompTIA A+ (220-1001)
Over the 2020 pandemic, I’ve taken the initiative in taking training courses on Lynda.com, now LinkedIn Learning.
CERTIFICATION
Learning WebEx Training Center
Learning Office 365
Office 365 New Features
Learning Office 365 Groups
Office 365: Provision Office 365
Microsoft Office 365: Administration
SharePoint 2019 Essential Training: The Basics
Microsoft Azure: Networking Concepts
Networking Foundations: Networking Basics
Networking Foundations: Network Media (LANs)
Networking Foundations: Network Media (WANs)
Learning Cloud Computing: Networking
Windows Server 2016: Installation and Configuration, Ethical Hacking: Wireless Networks
Ethical Hacking: Mobile Devices and Platforms
Ethical Hacking: Hacking IoT Devices
Ethical Hacking: Cryptography
Ethical Hacking: Cloud Computing
Microsoft Cloud Fundamentals: Explore Cloud Services
Microsoft Cloud Fundamentals: Administering Office 365 and Intune
Microsoft Cloud Fundamentals: SharePoint Online, OneDrive, and Teams
Microsoft Cloud Fundamentals: Exchange Online and Security
Microsoft Cloud Fundamentals: Troubleshooting Microsoft Online Services
Azure Weekly Insights
Azure Essential Training for Developers
Developing Container-Based Applications with Visual Studio and Azure
Microservices and Azure Service Fabric Basics for Developers
Developing Container-Based Applications with Visual Studio and Azure
Creating a Culture of Privacy
Understanding and Prioritizing Data Privacy
Implementing a Privacy, Risk, and Assurance Program
Privacy by Design: Data Classification
Privacy by Design: Data Sharing
Learning Cloud Computing: Core Concepts
Learning Cloud Computing: Public Cloud Platforms
Cloud Computing: Private Cloud Platforms
Azure Administration Essential Training
Learning Cloud Computing: Cloud Security
Introduction to Cloud Computing for IT Pros
AWS Essential Training for Architects
Google Cloud Platform Essential Training
Cloud Computing Careers and, Learning Cloud Computing: Application Migration
Design a Cloud Migration Strategy
Requirement-Driven Cloud Selection and Deployment
Choosing a Cloud Platform for Developers: AWS, Azure, and GCP
Learning Amazon Web Services (AWS) for Developers
Azure: Understanding the Big Picture (2019)
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