A technically experienced proven I.T. Professional seeking opportunities to apply both my experience in software and
hardware troubleshooting skills. Motivated to perform at peak levels and meet company goals. Technical Customer
Service Specialist with the capacity to quickly learn and synthesize new technologies with a gift for understanding the
needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team.
Customer service expert
Analytical and critical thinker
Fast learner Technician Certification
Setting up mobile devices
Knowledgeable in Mac and Windows systems
Continuing education in Apple Certified Macintosh
Desktop and laptop maintenance and repair
Computer Support Technician 2Feb 2017 to Current Somerton School District #11 － Somerton, AZ
Installs new equipment and software and upgrades as needed.
Maintains, troubleshoots and repairs computers/mobile devices hardware and software to assistusers.
Troubleshoots network problems.
Monitors and performs preventative maintenance on computers and related peripheralequipment.
Tests cables and other equipment as needed.
Configures computers, mobile devices and peripheral hardware to established specifications.
Makes adjustments to specifications as needed by users.
Tracks and installs software and hardware updates.
Installs and configures network printers.
Connects users to network.
Assigns and maintains database of IP addresses and related information.
Maintains electronic and diagnostic tools, service manuals and an inventory of parts and supplies.Sets up and arranges for computer related equipment for special programs and meetings.
Assigns equipment to classrooms.
Responds to user questions on hardware, software and related equipment.
Performs related duties as assigned.
I.T. Computer TechnicianDec 2014 to Feb 2017 Cocopah Indian Tribe － Somerton, AZ
Assist with day-to-day systems operations.
Installs and maintains software updates on all
Departmental and Enterprise computers.
Responsible for 1st level troubleshooting of
office/enterprise computers and printers.
Assists in setting up end-user email accounts in
Setup and deployment of new PCs to end-users at
various enterprise-wide offices.
Installation of new software and updates to
existing software packages on end-user PCs.
Assists in troubleshooting and resolving network
and internet connectivity issues.
Deployment and maintenance of virus protection
software, and removing viruses and malware from infected
Making appointments with department directors
for service calls, and managing requests for service via work
Installed software, modified and repaired
hardware and resolved technical issues.
Demonstrated professionalism and courtesy with
customers at all times.
Followed up with clients to ensure
I.T. Help Desk OperatorMar 2014 to Nov 2014 Cocopah Indian Tribe － Somerton, AZ
Respond to requests for technical assistance in person, via phone, electronically, diagnose and resolve technical
hardware and software issues research questions using available information resources.
Advise user on appropriate action.
Oversee the daily performance of computer systems.
Follow standard help desk procedures and log all help desk interactions.
Administer help desk software and redirect problems to correct resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions and prepare activity reports.
Inform management of recurring problems and stay current with system information, changes and updates.
Conducted research to address customer concerns.
Reviewed technical documentation and procedures.
Described solutions to customers accurately and persuasively.
Set up PC and Apple desktops and laptops and all types of mobile devices.
I.T. Professional/TechnicianFeb 2013 to Current The Mac Labs － Yuma, AZ
Troubleshoot and repair PC and Apple desktops and laptops and all types of mobile devices.
Technology/Computer Training for clients.
I.T. Business Support for small businesses.
Managed customers' expectations and experience to a high degree of customer satisfaction.
Engage clients and answered questions via phone, email and social media accounts.
Conduct research to address customer concerns.
Identified and solved technical issues with a variety of diagnostic tools.
Documenting work orders/summary of service/repair for clients.
Education and Training
High School Diploma5/2002Yuma High School － Yuma, AZWorked at college radio station (KAWC)
Electronics class training
Created/involved with Music club
Teacher assistant for Electronics class
On The job training class
Associate of Applied Science, Media Arts Radio BroadcastingArizona Western College － Yuma, AZMedia Arts Radio Broadcasting Club secretary for KAWC Radio Club
Vice President for Campus Crusade For Christ
Worked for (3) departments KAWC Radio, Agriculture and TV Production
Coursework in Radio, Audio and TV production/broadcasting
Apple, Making appointments, Audio, broadcasting, hardware, address customer concerns, clients, customer satisfaction, Customer service, desktops, Electronics, email, help desk, internet connectivity, laptops, Mac, Macintosh, managing, office, MS Outlook, Windows, Enterprise, network, printers, Fast learner, Radio, research, sound, Teacher, technical assistance, technical documentation, Technician, phone, TV Production, Troubleshoot, troubleshooting
Assistant audio technician for my home church of
Agua Viva Church.
Volunteer/Assist in troubleshooting Tech issues at Agua Viva Church.
Responsible for setting up sound systems,
microphones, operating X32 Behringer Digital mixing counsel, audio
mixing during services at Agua Viva Church.