Computer Support Technician 2 resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
A technically experienced proven I.T. Professional seeking opportunities to apply both my experience in software and hardware troubleshooting skills. Motivated to perform at peak levels and meet company goals. Technical Customer Service Specialist with the capacity to quickly learn and synthesize new technologies with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team.
  • Customer service expert 
  • Analytical and critical thinker 
  • Fast learner Technician Certification
  • Setting up mobile devices
  • Skilled multi-tasker 
  • Knowledgeable in Mac and Windows systems
  • Continuing education in Apple Certified Macintosh
  • Desktop and laptop maintenance and repair
01/2017 to Current
Computer Support Technician 2 Somerton School District #11 City, STATE,
  • Installs new equipment and software and upgrades as needed.
  • Maintains, troubleshoots and repairs computers/mobile devices hardware and software to assistusers.
  • Troubleshoots network problems.
  • Isolates problems.
  • Performs repairs.
  • Monitors and performs preventative maintenance on computers and related peripheralequipment.
  • Tests cables and other equipment as needed.
  • Configures computers, mobile devices and peripheral hardware to established specifications.
  • Makes adjustments to specifications as needed by users.
  • Tracks and installs software and hardware updates.
  • Installs and configures network printers.
  • Connects users to network.
  • Assigns and maintains database of IP addresses and related information.
  • Maintains electronic and diagnostic tools, service manuals and an inventory of parts and supplies.Sets up and arranges for computer related equipment for special programs and meetings.
  • Assigns equipment to classrooms.
  • Responds to user questions on hardware, software and related equipment.
  • Performs related duties as assigned.
11/2014 to 01/2017
I.T. Computer Technician Cocopah Indian Tribe City, STATE,
  • Assist with day-to-day systems operations.
  •  Installs and maintains software updates on all Departmental and Enterprise computers.
  •  Responsible for 1st level troubleshooting of office/enterprise computers and printers.
  •  Assists in setting up end-user email accounts in MS Outlook.
  •  Setup and deployment of new PCs to end-users at various enterprise-wide offices.
  •  Installation of new software and updates to existing software packages on end-user PCs.
  •  Assists in troubleshooting and resolving network and internet connectivity issues.
  •  Deployment and maintenance of virus protection software, and removing viruses and malware from infected computers.
  •  Making appointments with department directors for service calls, and managing requests for service via work orders.
  •  Installed software, modified and repaired hardware and resolved technical issues.
  •  Demonstrated professionalism and courtesy with customers at all times. Followed up with clients to ensure 
03/2014 to 11/2014
I.T. Help Desk Operator Cocopah Indian Tribe City, STATE,
  • Respond to requests for technical assistance in person, via phone, electronically, diagnose and resolve technical hardware and software issues research questions using available information resources.
  • Advise user on appropriate action.
  • Oversee the daily performance of computer systems.
  • Follow standard help desk procedures and log all help desk interactions.
  • Administer help desk software and redirect problems to correct resource.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions and prepare activity reports.
  • Inform management of recurring problems and stay current with system information, changes and updates.
  • Conducted research to address customer concerns.
  • Reviewed technical documentation and procedures.
  • Described solutions to customers accurately and persuasively.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
01/2013 to Current
I.T. Professional/Technician The Mac Labs City, STATE,
  • Troubleshoot and repair PC and Apple desktops and laptops and all types of mobile devices.
  • Technology/Computer Training for clients.
  • I.T. Business Support for small businesses.
  • Virus removal Managed customers' expectations and experience to a high degree of customer satisfaction.
  • Engage clients and answered questions via phone, email and social media accounts.
  • Conduct research to address customer concerns.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Documenting work orders/summary of service/repair for clients.
Education and Training
Expected in 5/2002
High School Diploma:
Yuma High School - Yuma, AZ
Worked at college radio station (KAWC) Electronics class training Created/involved with Music club Teacher assistant for Electronics class On The job training class
Expected in
Associate of Applied Science: Media Arts Radio Broadcasting
Arizona Western College - Yuma, AZ
Media Arts Radio Broadcasting Club secretary for KAWC Radio Club Vice President for Campus Crusade For Christ Worked for (3) departments KAWC Radio, Agriculture and TV Production Coursework in Radio, Audio and TV production/broadcasting
Apple, Making appointments, Audio, broadcasting, hardware, address customer concerns, clients, customer satisfaction, Customer service, desktops, Electronics, email, help desk, internet connectivity, laptops, Mac, Macintosh, managing, office, MS Outlook, Windows, Enterprise, network, printers, Fast learner, Radio, research, sound, Teacher, technical assistance, technical documentation, Technician, phone, TV Production, Troubleshoot, troubleshooting
Volunteer Work
  • Assistant audio technician for my home church of Agua Viva Church.
  • Volunteer/Assist in troubleshooting Tech issues at Agua Viva Church.
  • Responsible for setting up sound systems, microphones, operating X32 Behringer Digital mixing counsel, audio mixing during services at Agua Viva Church.
  • Christian DJ for Youth/Church Events

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Resume Overview

School Attended

  • Yuma High School
  • Arizona Western College

Job Titles Held:

  • Computer Support Technician 2
  • I.T. Computer Technician
  • I.T. Help Desk Operator
  • I.T. Professional/Technician


  • High School Diploma
  • Associate of Applied Science

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