computer support specialist ii resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Detail-focused Computer Support Specialist with 5 years employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing complex IT troubleshooting and resolution projects, including non-standard fixes. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation.

Expected in 12/2019 to to B.S | Cyber Security And Computer Management Indian River State College, Ft. Pierce, FL GPA:

I have increased knowledge in I.T. related fields such as maintaining and setting up Cisco routers, maintaining databases, and Linux servers. This includes how to maintain, upgrade, and patch the different type of computers, servers, and networking equipment.


    CompTIA A+ Certified

    CompTIA Network+ Certified

    CompTIA Security+ Certified

    CompTIA Server+ Certified

  • Active Directory
  • Networking
  • Cameras
  • Data entry
  • Servers
  • Phones
  • Troubleshooting
  • VOIP
  • VPN
  • MS Office
  • Windows
  • Hardware
  • Printers
  • Databases
  • Documentation
  • Email
  • Firewalls
  • Linux
  • Mac systems
Work History
06/2020 to 09/2020 COMPUTER SUPPORT SPECIALIST II City Of Edinburg | Edinburg, TX,
  • Configures/Installs new computers, servers, and networking related equipment.
  • Monitor, maintain, and update the help desk environment along with providing remote support for any hardware or software issues.
  • Monitor and maintain computers, servers, and networking equipment for clients along with content/DNS filtering.
  • Monitored hardware, software and peripheral performance against organizational expectations.
  • Tracked issue resolution policies to maintain compliance with internal standards.
  • Resolved computer and system networking problems to maintain user productivity.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Maintained documentation and resources regarding problem resolution for reference in future instances.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
02/2019 to 06/2020 I.T. Coordinator Best Buy | Downey, CA,
  • Managed a help desk ticketing system for the company which includes local and remote troubleshooting.
  • Managed Active Directory to add, remove, and update users along with setting up, monitoring, and maintaining company owned computers.
  • Set up new store locations which includes running/terminating ethernet cables, setting up firewalls, switches, IP cameras, a local server, VOIP phones, and point of sale terminals.
  • Monitor network performance and network/email security along with upgrading/maintaining cameras, networking equipment, and Windows Servers.
  • Maintained databases for the Point-of-Sale systems and performed data entry.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Oversaw productivity streams for ongoing and special projects.
  • Developed revisions to point-of-sale systems and procedures by evaluating operational practices and identifying improvement opportunities.
03/2018 to 04/2019 Advanced Repair Agent Best Buy | Downingtown, PA,
  • Would diagnose, troubleshoot, and repair Windows, MacOS, and Linux related issues.
  • Would build new computers.
  • Fix damaged hardware for computers.
  • Set up and troubleshoot printer related issues.
  • Performed regular upgrades to update systems and improve operability.
  • Assembled, maintained and repaired system hardware.
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Reviewed technical documentation to complete equipment maintenance and repair.
10/2015 to 03/2018 Consultation Agent Geek Squad | City, STATE,
  • Troubleshoot computer related issues with clients.
  • Provided solutions for clients.
  • Also, would test audio equipment, troubleshoot printers, and televisions.
  • Created tickets for the intake of devices and demonstrations of outgoing devices.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Helped streamline repair processes and update procedures for support action consistency.

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Resume Overview

School Attended

  • Indian River State College

Job Titles Held:

  • I.T. Coordinator
  • Advanced Repair Agent
  • Consultation Agent


  • B.S

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