Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Overview

Seasoned Computer Technician versed in the installation and maintenance of a wide range of computer hardware, software and operating systems.

  • System checks and troubleshooting
  • Advanced troubleshooting
  • Virus and spyware removal
  • Computer diagnostics and repair
  • Complex problem solving
  • Intuit QuickBooks specialist
  • Customer service-focused
  • Hardware support and troubleshooting
  • Organized
  • Mac and PC expert
  • Highly motivated
  • Resourceful
  • Strong organizational skills
Technical Skills
Windows, Mac OSX 10
QuickBooks Enterprise 2011 2

Computer Repair

  • Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.
  • Implemented Microsoft Deployment Workbench for all system Reloads, Lowering system configurations from 2 Hrs per system, to on average 30 Minutes.


  • Re-formated invoice appearance, removing cut-off sections, and making it easier to understand.

Computed Data Reports

  • Provided required weekly reports listing sales figures and track records.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
Computer Repair Technician, 02/2013 to 02/2015
Alorica Inc.Magna, UT,
  • Fill out forms correctly with date and time, customer's information such as; name, phone number and description of problem.
  • Diagnose and repair desktop and laptop hardware & Software malfunctions.
  • Reassemble machines after making repairs or replacing parts.
  • Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
Printer Service Technician, 04/2012 to 09/2012
American Reprographics CompanyHouston, TX,
  • Advise customers concerning equipment operation, maintenance, or programming.
  • Converse with customers to determine details of equipment problems.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Reassemble machines after making repairs or replacing parts.
  • Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
Veterans Service Representative, 01/2012 to 05/2012
County Of HumboldtEureka, CA,
  • Contact military veterans, both disabled and non-disabled by phone or letter.
  • Direct veterans to supportive services provided by the Agency and the One Stop Career Center, which may assist in gaining suitable employment.
  • Explain to veterans the benefits available to them through various government entities and the full range of services provided through the One Stop Career Center.
  • Generate fliers and other handouts for events sponsored by the One Stop Career Center for the purpose of assisting veterans, using Microsoft Publisher.
  • Interact with customers to provide information in response to inquiries about services and to handle and resolve complaints.
  • Perform clerical and general tasks, such as copying and faxing, as assigned.
Fast Food Worker, 12/2007 to 10/2011
Penn State UniversityUniversity Park, PA,
  • Applied various and suitable cooking ways to prepare fast food.
  • Arranged for simultaneous preparation of the various food articles ordered be the customer.
  • Forwarded the prepared dishes to the servers.
  • NOTE: There was a leave of absence from 03/2008 - 8/2011 while I was enlisted in the military.
  • Perform duties which combine preparing and serving food and nonalcoholic beverages.
  • Prepared delicious and attractive fast food items.
  • Reported to the supervisors regarding the status of the raw material stock.
United States Navy: Family Assistance Support Team (FAST) Staff, 02/2010 to 11/2010
MassmarketsUnavailable, TX,
  • Answered telephones, conveyed messages, and ran errands.
  • Drove to remote and diverse locations with little to no prior notice.
  • Explained invaluable information pertaining to local customs, policies and regulations to over 75 newly arrived sailors and their families transitioning to Japan for their first time.
  • Organized 16 legal sized file cabinet drawers used for supply storage in the office.
  • Produced over 70 forms for families and sailors of 11 forward deployed naval vessels.
  • Provide, Maintain and operate base facilities and services in support of Seventh and Fifth Fleets in forward deployed Japan.
United States Navy: Aviation Electrician, 01/2009 to 02/2010
NAS AtsugiCity, STATE,
  • Maintain a wide range of electrical and navigational equipment in aircraft.
  • Maintained aircraft compass systems.
  • Performed electrical troubleshooting operations.
  • Read electrical system diagrams.
  • Used a variety of electrical measuring equipment.
United States Navy: Recruit, 03/2008 to 01/2009
Basic TrainingCity, STATE,
  • Familiarization with small arms.
  • Learned Basic Firefighting.
  • Learned Basic Seamanship.
  • Learned leadership skills as a Squad Leader.
  • Learned military customs and courtesies.
Inbound Call Center Agent, 08/2007 to 11/2007
SiTEL Call CentersCity, STATE,
  • Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
  • Ensured customer satisfaction and escalated calls to Floor Manager if the caller is not satisfied.
  • Guided customers through common and sometimes more advanced troubleshooting steps.
  • Logged in nature of complaint and other details regarding the problem as provided by the callers.
  • Performed security checks and verified details of the customer.
Education and Training
Studied: Information Technology Management, Expected in 2013
Florida Gateway College - ,
Studied: Information Technology Management, Expected in 2006
Southwest Florida College - ,
High School Diploma: , Expected in 2004
Cape Coral High School - ,

Cash handling

Able to lift 50+ pounds

Shipping and receiving

Professional and friendly


Computer Proficiency

Critical Thinking

Data Entry


Time Management

50+ WPM

Telephone Skills

Microsoft Office Suite

Microsoft XP, Vista, 7, 8.1, 10 Technical Preview

Photoshop, Illustrator

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School Attended

  • Florida Gateway College
  • Southwest Florida College
  • Cape Coral High School

Job Titles Held:

  • Computer Repair Technician
  • Printer Service Technician
  • Veterans Service Representative
  • Fast Food Worker
  • United States Navy: Family Assistance Support Team (FAST) Staff
  • United States Navy: Aviation Electrician
  • United States Navy: Recruit
  • Inbound Call Center Agent


  • Studied
  • Studied
  • High School Diploma

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