Seasoned Computer Technician versed in the installation and maintenance of a wide range of computer hardware, software and operating systems.
Qualifications
System checks and troubleshooting
Advanced troubleshooting
Virus and spyware removal
Computer diagnostics and repair
Complex problem solving
Intuit QuickBooks specialist
Customer service-focused
Hardware support and troubleshooting
Organized
Mac and PC expert
Highly motivated
Resourceful
Strong organizational skills
Technical Skills
Windows, Mac OSX
10
QuickBooks Enterprise 2011
2
Accomplishments
Computer Repair
Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.
Implemented Microsoft Deployment Workbench for all system Reloads, Lowering system configurations from 2 Hrs per system, to on average 30 Minutes.
Quickbooks
Re-formated invoice appearance, removing cut-off sections, and making it easier to understand.
Computed Data Reports
Provided required weekly reports listing sales figures and track records.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Computer Repair Technician, 02/2013 to 02/2015 Alorica Inc. – Magna, UT,
Fill out forms correctly with date and time, customer's information such as; name, phone number and description of problem.
Diagnose and repair desktop and laptop hardware & Software malfunctions.
Reassemble machines after making repairs or replacing parts.
Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
Printer Service Technician, 04/2012 to 09/2012 American Reprographics Company – Houston, TX,
Advise customers concerning equipment operation, maintenance, or programming.
Converse with customers to determine details of equipment problems.
Install and configure new equipment, including operating software or peripheral equipment.
Reassemble machines after making repairs or replacing parts.
Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
Veterans Service Representative, 01/2012 to 05/2012 County Of Humboldt – Eureka, CA,
Contact military veterans, both disabled and non-disabled by phone or letter.
Direct veterans to supportive services provided by the Agency and the One Stop Career Center, which may assist in gaining suitable employment.
Explain to veterans the benefits available to them through various government entities and the full range of services provided through the One Stop Career Center.
Generate fliers and other handouts for events sponsored by the One Stop Career Center for the purpose of assisting veterans, using Microsoft Publisher.
Interact with customers to provide information in response to inquiries about services and to handle and resolve complaints.
Perform clerical and general tasks, such as copying and faxing, as assigned.
Fast Food Worker, 12/2007 to 10/2011 Penn State University – University Park, PA,
Applied various and suitable cooking ways to prepare fast food.
Arranged for simultaneous preparation of the various food articles ordered be the customer.
Forwarded the prepared dishes to the servers.
NOTE: There was a leave of absence from 03/2008 - 8/2011 while I was enlisted in the military.
Perform duties which combine preparing and serving food and nonalcoholic beverages.
Prepared delicious and attractive fast food items.
Reported to the supervisors regarding the status of the raw material stock.
United States Navy: Family Assistance Support Team (FAST) Staff, 02/2010 to 11/2010 Massmarkets – Unavailable, TX,
Answered telephones, conveyed messages, and ran errands.
Drove to remote and diverse locations with little to no prior notice.
Explained invaluable information pertaining to local customs, policies and regulations to over 75 newly arrived sailors and their families transitioning to Japan for their first time.
Organized 16 legal sized file cabinet drawers used for supply storage in the office.
Produced over 70 forms for families and sailors of 11 forward deployed naval vessels.
Provide, Maintain and operate base facilities and services in support of Seventh and Fifth Fleets in forward deployed Japan.
United States Navy: Aviation Electrician, 01/2009 to 02/2010 NAS Atsugi – City, STATE,
Maintain a wide range of electrical and navigational equipment in aircraft.
Maintained aircraft compass systems.
Performed electrical troubleshooting operations.
Read electrical system diagrams.
Used a variety of electrical measuring equipment.
United States Navy: Recruit, 03/2008 to 01/2009 Basic Training – City, STATE,
Familiarization with small arms.
Learned Basic Firefighting.
Learned Basic Seamanship.
Learned leadership skills as a Squad Leader.
Learned military customs and courtesies.
Inbound Call Center Agent, 08/2007 to 11/2007 SiTEL Call Centers – City, STATE,
Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Ensured customer satisfaction and escalated calls to Floor Manager if the caller is not satisfied.
Guided customers through common and sometimes more advanced troubleshooting steps.
Logged in nature of complaint and other details regarding the problem as provided by the callers.
Performed security checks and verified details of the customer.
Education and Training
Studied: Information Technology Management, Expected in 2013 Florida Gateway College - , GPA:
Studied: Information Technology Management, Expected in 2006 Southwest Florida College - , GPA:
High School Diploma: , Expected in 2004 Cape Coral High School - , GPA:
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School Attended
Florida Gateway College
Southwest Florida College
Cape Coral High School
Job Titles Held:
Computer Repair Technician
Printer Service Technician
Veterans Service Representative
Fast Food Worker
United States Navy: Family Assistance Support Team (FAST) Staff
