Computer Repair Technician Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the Home Improvement industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

As well as being an enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Meticulous Computer Repair Technician with 1 year of experience. Specializing in computer repair and adept at customer service and multitasking. Committed to efficiency and repair transparency.

  • Continuous improvements
  • Strategies and goals
  • Recruiting and Hiring
  • Team building
  • Energetic
  • Lead generation
  • Marketing strategy
  • Business Planning
  • Product knowledge
  • User technical support
  • Diagnostics
  • Hardware repair
  • System upgrades
  • Computer configurations
  • Help desk assistance
  • Security issues troubleshooting
  • Quality assurance controls
Alorica Inc. - Computer Repair Technician
Carrollton, TX, 12/2020 - Current
  • Checked in computers and performed diagnostics for repair.
  • Updated or installed software for customers to ensure computer efficiency.
  • Assisted customers with new computer and accessory purchases.
  • Performed inventories on computers and computer repair equipment.
  • Educated customers on [Software] use and at-home maintenance.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Built and repaired computers according to schedule.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Notified appropriate personnel of equipment malfunctions, providing timeframes for potential remedial measures.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions.
  • Communicated with ticket submitters to provide updates on in-process repairs and restoration timeframes.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
Rokt - Marketing Manager
New York, NY, 01/2016 - 12/2020
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Checked all contact information from research subjects for accuracy and implemented it into the company's computer system.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new Marketing opportunities.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
Visa - Account Manager, Preferred Accounts
Bellevue, WA, 03/2019 - 09/2019
  • Reached out to accounts measuring satisfaction and increased revenue.
  • Generated new accounts by implementing effective networking and content marketing strategies.
  • Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
  • Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns.
  • Optimized sales volume by managing accounts and building rapport with repeat customers.
  • Established and enforced sales goals to boost team success.
  • Participated in incentive programs and contests designed to support achievement of production goals.
Education and Training
Francis Howell North High School Saint Charles, MO Expected in High School Diploma : - GPA :
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with vendors, saving the company lots of money.

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Resume Strength

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Resume Overview

School Attended
  • Francis Howell North High School
Job Titles Held:
  • Computer Repair Technician
  • Marketing Manager
  • Account Manager, Preferred Accounts
  • High School Diploma

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