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computer repair network technicians resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Knowledgeable Computer Repair Technician with 8 years of experience. Extensive understanding of fantastic client services and installations. Successful at modern diagnostic and adept at modern coding techniques. Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures. Hardworking Computer Technician with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks. Diligent employee with expertise upgrading networks, software, applications and hardware. Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.

Skills
  • Attention to Detail
  • Hand and Power Tool Operation
  • Hand and Power Tools
  • Customer Relations
  • Parts Replacement
  • Good Work Ethic
  • Reliable & Trustworthy
  • Organizational Skills
  • People Skills
  • Critical Thinking
  • Customer Service
  • Friendly, Positive Attitude
  • Diagnosing Issues
  • Configuring Devices
  • Device Configuration
  • Installing Equipment
  • Hardware and Software Configurations
  • Network Problem Solving
  • Network Configuration
  • Network Operations
  • Switching Protocols
Experience
Computer Repair Network Technicians , 06/2020 - Current
Barrister Global Services Network City, STATE,
  • Maintained certifications and completed training on systems and components.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Checked in computers and performed diagnostics for repair.
  • Updated or installed software for customers to ensure computer efficiency.
  • Assisted customers with new computer and accessory purchases.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Utilized password reset utility to unlock units with BIOS password locks.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
  • Notified appropriate personnel of equipment malfunctions, providing timeframes for potential remedial measures.
  • Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions.
  • Served as network administrator by creating accounts and managing permissions for users.
  • Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Diagnosed and determined system issues to route for repair.
  • Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
Independent Contractor, 05/2020 - Current
Filed Nation City, STATE,
  • Managed quality control and maintained high level of customer satisfaction.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Worked well with architects, clients and fellow contractors to achieve project visions.
  • Brought in substantial word-of-mouth business based on quality of work and customer service skills.
  • Estimated projects, procured materials and controlled costs to meet exact budget targets.
  • Avoided costly rework and codes issues through regular inspections of in-progress work and strong project planning abilities.
  • Maintained positive working relationship with fellow staff and management.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
  • Moved material and equipment to and from work area using transportable means.
  • Provided live camera-based support, facilitating remote repairs.
  • Leveraged systems and test fixtures to determine assembly functionality.
  • Tested parts and mechanisms to meet tolerances and product specifications.
  • Performed system and component failure analysis using diagnostic troubleshooting techniques.
  • Identified engineering documentation and maintenance manuals to assess design configuration and conduct repair actions.
  • Reassembled equipment, completing inspections, testing or repairs.
  • Read and understood diagrams and schematics to accurately perform repairs.
  • Used data collection software to input and analyze information.
  • Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
  • Directed daily operations, overseeing Numbers states to optimize productivity.
  • Liaised with crew regarding lighting, graphics and other technical elements.
  • Reviewed film, recordings or rehearsals to verify conformance to production and broadcast standards.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Attended training sessions on new products, installation methodology and safety and proactively kept solar skills current.
  • Installed solar panels safely in extreme hot and cold weather, in confined crawl spaces and on roofs of multi-story buildings.
  • Attended meetings as scheduled and delivered project updates.
  • Communicated with potential customers to provide product knowledge, set appointments and answer questions.
  • Generated referrals by fostering exceptional customer service and satisfaction.
  • Engaged with new prospects, followed up with interested prospects and set appointments to close sales.
  • Developed and delivered detailed sales presentations in alignment with company training.
  • Performed panel installations using specific hand and power tools.
Hughes Satellite Installer, 04/2022 - 09/2022
Worldwide Tech Services / Hughes Installer City, STATE,
  • Communicated with customers to explain installation process and ideal satellite dish placement.
  • Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
  • Gained customer approval of installation specifics, including dish location, before beginning work.
  • Logged service calls and closed work orders by recording issues resolved and services provided.
  • Documented inventory in company vehicle every Timeframe for recordkeeping.
  • Dug trenches through gravel, rocks and tree roots to lay cable.
  • Installed in-home devices, programmed settings and trained customers on basic use.
  • Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
  • Managed fast-paced daily workload of appointments at residential and business locations.
  • Set up internet services, placed routers and configured WiFi access.
  • Installed, set up and repaired devices and system components.
Hardware Technician Break and Fix, 06/2021 - 04/2022
Worldwide TechServices City, STATE,
  • Performed diagnostics, isolated problems and fixed electronic hardware components by testing and exchanging to ensure functionality.
  • Constructed, installed and tested customized configurations based on numerous platforms and operating systems.
  • Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
  • Evaluated interfaces between hardware and software, testing performance requirements.
  • Analyzed workflows and procedures to recommend operational support tools and technologies.
  • Evaluated material options for production for cost, durability, functionality and adherence to specifications.
  • Teamed with cross-functional team and R&D group to perform root cause analysis on hardware design issues identified through prototype build outs.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Monitored data inputs to manage and maintain accuracy.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Backed up servers and information according to strict schedules.
  • Troubleshot system alerts and issues to rectify issues.
  • Managed user profiles, security access and shared file structures.
  • Provided technical and operational support for entire organization.
  • Checked servers, investigated problems and escalated concerns.
Education and Training
Certification: Network A+, Security and Server, Expected in 05/2021
-
MyComputer Career (MCC) - USA,
GPA:
Status -
IT Professional : Computer Networking, A+, Expected in 12/2020
-
Career Technical Institute (CTI) - Washington, DC,
GPA:
Status -
High School Diploma: , Expected in 07/2011
-
Grace International Christian Institute - Monrovia, LIB,
GPA:
Status -
Languages
English :
Professional:
Negotiated :
:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Improved delivery of good service and Achieve by me realizing overall increase in customer satisfaction and cost efficiency.
Activities and Honors
Websites, Portfolios, Profiles
  • resumesample@example.com
Certifications
  • Boston Ma satellite Training - 2022
,

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Resume Overview

School Attended

  • MyComputer Career (MCC)
  • Career Technical Institute (CTI)
  • Grace International Christian Institute

Job Titles Held:

  • Computer Repair Network Technicians
  • Independent Contractor
  • Hughes Satellite Installer
  • Hardware Technician Break and Fix

Degrees

  • Certification
  • IT Professional
  • High School Diploma

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