LiveCareer-Resume

computer detection systems repairer resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Enthusiastic Computer Technician for the army proudly offering over 4 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Skills
  • HelpDesk Support
  • Attention to Detail
  • Disaster Recovery
  • Troubleshooting and Diagnostics
  • Customer Service
  • Issue Diagnosis and Resolution
  • Software Installation
  • Application Software Testing
  • Preventive Maintenance
  • Network Operating Systems
  • IT Security Management
  • Problem Replication
  • Network Security Measures
  • Computer Configurations
  • Verbal and Written Communication
  • Hardware Configuration
  • Cleaning and Oiling
  • Memory Installation
  • Problem Diagnostics
  • Equipment Configuration
  • Performance Analysis
  • Customer Relations
  • Adjustment and Calibration
  • Component and Circuit Testing
  • Complex Problem Solving
  • Hand and Power Tool Operation
  • Cable Management
  • Electrical Component Replacement
  • Breakdown Prevention
  • Specification Interpretation
  • Parts Replacement
  • Emergency Repairs
  • On-site Machine Service
  • Machine Reassembly
  • Functionality Testing
  • Printers and Peripherals Installation
  • Software Reinstallation
  • Server Installations
  • System Upgrades
  • Maintenance and Repair Recordkeeping
  • Expense Reporting
  • Equipment Programming
  • Hand and Power Tools
  • New Systems Testing
Experience
Computer/Detection Systems Repairer, 04/2019 - Current
Frito-Lay Sterling Heights, MI,
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Utilized password reset utility to unlock units with BIOS password locks.
  • Followed detailed drawings or diagrams to correctly cable server rack.
  • Served as network administrator by creating accounts and managing permissions for users.
  • Diagnosed and determined system issues to route for repair.
  • Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Trained users to operate and manage hardware and software.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
Route Sales Representative, 04/2018 - 05/2019
New Leaf Community Markets, Inc. Happy Valley, OR,
  • Promoted positive relationships with customers to maintain consistent sales.
  • Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
  • Confirmed product displays met company specifications regarding placement, date codes and pricing.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Collected money, provided change and recorded transactions on receipts.
  • Planned and organized routes within territory to maximize efficiency and time.
  • Resolved customers' complaints regarding products or services.
  • Kept accurate logs of all deliveries and trips.
  • Organized merchandise and sales promotion displays to attract customers.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Refilled vending machines and removed outdated food products.
  • Issued sales promotion materials to customers to boost sales.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Informed regular customers of new products or services and price changes.
  • Supplied wide range of customers with key products in alignment with specified amounts and schedules.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Recorded deliveries and daily sales transactions.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
Assistant Store Manager, 01/2016 - 04/2019
Family Dollar City, STATE,
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Maintained inventory by checking merchandise to determine levels.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coached and developed store associates through formal and informal interactions.
Education and Training
Associate of Applied Science: Information Technology, Expected in 05/2024
-
Fayetteville Technical Community College - Fayetteville, NC
GPA:
Status -
High School Diploma: , Expected in 05/2015
-
Northeast High School - Pride, LA
GPA:
Status -

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Resume Overview

School Attended

  • Fayetteville Technical Community College
  • Northeast High School

Job Titles Held:

  • Computer/Detection Systems Repairer
  • Route Sales Representative
  • Assistant Store Manager

Degrees

  • Associate of Applied Science
  • High School Diploma

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