Hardworking Customer Service Representative with 20 years of experience working with the grocery industry. Trained in project and time management with extensive knowledge of assisting customers and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in grocery industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Assessed shelves in all store departments to determine which items to replenish or reorder.
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
- Cultivated positive relationships with 10 clients by maintaining 100 % satisfaction rate.
- Collaborated with associates to achieve Ordering for Store.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Responded to customer requests for products, services and company information.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Organized and readied VCM reports compiled from Vendor VCM's and received monies for this data for submission to Director.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Received and routed business correspondence to correct departments and staff members.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Promoted sales by merchandising products, completing recovery tasks and updating signage for special promotions.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.
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School Attended
- Eastern Gateway College
Job Titles Held:
- Computer Assisted Ordering Technician
- Customer Service Representative
- Management Support Clerk
- Sales Store Clerk
Degrees
- Associate of Business Administration
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