Computer Assisted Ordering Technician Resume Example
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COMPUTER ASSISTED ORDERING TECHNICIAN
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Grocery industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Computer Assisted Ordering Technician , 01/2005 - CurrentDepartment Of Defense, Boston , MA
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Educated customers on promotions to enhance sales.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
Management Support Clerk, 09/2016 - 10/2019Defense Commissary Agency, City , STATE
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Sales Store Clerk, 01/2005 - 09/2016Defense Commissary Agency, City , STATE
- Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Volunteered to assist customers with personal shopping, demonstrating willingness to learn new tasks and increase skill levels.
- Educated customers on promotions to enhance sales.
- Completed sales in excess of $10,000 with near-zero error rate using POS system.
- Assisted customers by answering questions and fulfilling requests.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
Associate of Arts, Business Administration And Management, Expected in 05/2021
Eastern Gateway Community College - City, State
Accomplishments
- Documented and resolved problem with over ordering which led to faster turn over of stock.
Affiliations
Member of AFGE
Union Steward
with Local 1101
Skills
- Sales
- PHONE
- Order picking and processing
- Logging
- Utilization reporting
- Sales Goals
- Cash Handling
- Guest Services
- Cleaning
- Point of Sale Systems
- Cash Register Operation
- Product Knowledge
- Customer Complaint Resolution
- Multi-tasking ability
- Security Monitoring
- Cash drawer management
- Credit card processing
- Order taking
- Coupons and gift cards
- Currency counting
- Cleanliness
- Purchase assistance
- Bagging and packaging
- Maintaining store appearance
- Cash report creation
- Refunds and exchanges
- Customer assistance
- Basic math skills
- Payment processing
- Loss prevention
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Resume Overview
School Attended
- Eastern Gateway Community College
Job Titles Held:
- Computer Assisted Ordering Technician
- Management Support Clerk
- Sales Store Clerk
Degrees
- Associate of Arts , Business Administration And Management Expected in 05/2021
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