Manage multiple shift operation of 240 employees for Environmental Services Department.
A department that services 24/7 in New York City's oldest hospital in the Health + Hospital Corporation's flagship account.
Promoted from Operations Manager to Assistant Director after 13 Months of service.
Responsibilities and acquired skills include; Constructed all facets of the operation including, Day-to-day Scheduling, Overtime Allocation, Project Set-Up, Supply Management, Coverage Unitization, Area Duty-List Creation, Installation of Action Plans for Hospital Units, Quality Assessment.
Ran Daily Huddles designed to inform and teach employees of weekly topics in Safety and Patient Experience.
Implementation of Crothall Healthcare systems and programs with Group and Individual Training Sessions.
Trained in Ebola preparedness and handling in conjunction with Infection Control Procedures and NorthStar Disaster Services.
Established a Bed Log System designed to track and communicate Discharge turnaround times and prioritization of patient need in a hospital with 1200 Beds.
Manage 14 Inpatient Units and drove HCAHPS initiatives designed to boost and meet contractual targets.
Manage Trauma and Emergency Department cleaning and patient experience for one of New York City's busiest emergency care operations.
Educate Staff on Patient Experience Importance, Infection Control Procedures, and all Other Housekeeping Service Demands Participated with BreakThrough, HHC's Process Improvement program, in an event that successfully designed and created better work flow with supply management and distribution to employees.
Selected for Compass Developing Dynamic Leadership Course.
Trained in Crothall's Foundation Experience program.
A two week course designed to teach all the inner workings of Crothall's standard operating procedure.
Conducted daily Patient surveys as part of Crothall's Quality Assurance program designed in order to raise patient satisfaction.
Worked inter-departmentally to create Patient Service Recovery's assuring quality of care Hospital wide.
08/2009 to 07/2013
UnderGraduate AssistantFlorida Atlantic University Football
Studied and learned under legendary coach Howard Schnellenberger.
Was able to learn not only X's and O's but an overall philosophy and style of a unique and decorated coach that applies not only to the football field but life itself.
Worked and assisted in nearly every aspect of FAU's Football Program in all things from Coaching, Equipment/CoachComm Systems, and Video Coordination.
Part of the travel staff for every game during 4 seasons.
Responsibilities and acquired skills include; Assisted offensive line coach Dale Williams on a day to day basis in weekly and game-day preparations.
Position Meetings, Film Break-Down, Game Plan assisting, Scout Team planning, Play Charting, Tendency Breakdown, Among many other daily responsibilities.
Helped Video Coordination staff in filming of practices both on field and on the scissor lift.
Performed Athletic Facilities Related Work As Needed.
Set-ups, breakdowns, Clean ups, Maintenance.
Advanced Scouting - Saw over 200 players who played professionally (Drafted, Undrafted, Mini-Camp, etc.) in the NFL over 4 years both live and on film.
Worked hand in hand daily with many former and current NFL players; Alfred Morris - Washington Redskins, Lestar Jean - Houston Texans, Rob Housler - Arizona Cardinals, Rusty Smith - Tennessee Titans, Randell Johnson - Buffalo Bills, D'Joun Smith - Indianapolis Colts, Adarius Glanton - Carolina Panthers, Keith Reaser - San Francisco 49ers, Brandin Bryant - New York Jets.
Worked with David Case in varying equipment operations for FAU.
Responsible for Game-day set up for CoachComm systems.
Assisted with inventory systems and day to day product ordering.
B.S: Business AdministrationLynn University - Business Administration Cum Laude GPA: 3.6