Collateral Specialist Resume Example Bank Of America Corporation

COLLATERAL SPECIALIST

Skills

Data Entry
Filing
Creating collateral
Customer service specialist
Systems testing
Microsoft Office 365
Attention to Detail
Knowledge of legal requirements
Uniform Commercial Code
Legal Land Descriptions
Fixture Fillings
Info Lease System
Administrative Support

Filing and data archiving
Spreadsheet management
Customer and client relations
Multi-line phone proficiency
Project management
Travel coordination
Database administration
Employee training and development
Social Media
Notary Public
Excellent teamwork
Scheduling

Professional Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Work History

Collateral Specialist , 10/2014 to 09/2019
Bank Of America Corporation - Chevy Chase , MD

Set up, stored and updated customer files, department records and regulatory paperwork.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Conducted training and change management processes to improve operations.
Developed standard operating procedures and document workflows for current and future process steps.
Improved quality processes for increased efficiency and effectiveness.
Provided primary customer support to internal and external customers in fast-paced environment.
Filed hundreds of UCC's per week different states.

Operations Assistant, 10/2013 to 04/2014
Community Solutions, Inc. - Wilmington , DE

Prepared and proofread reports detailing operations activities.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Assisted with day-to-day operations of facility, including scheduling and customer service.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Maintained daily reports and advised executive leaders in decision-making processes.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Real Estate Agent, 02/2012 to 09/2013
Nexthome Champions - Holland , MI

Represented buyers and sellers of developed and undeveloped properties.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Developed and maintained relationships with clients through networking, postcards and cold calling.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Liaised between buyers and sellers to ensure positive experiences for both parties.
Guided clients from beginning to end of home buying process in choosing right property.
Negotiated, facilitated and managed real estate transactions.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Maintained connections with clients to encourage repeat business and referrals.
Advertised client properties through websites, social media and real estate guides.

Personal Assistant, 08/2010 to 08/2011
Skillz Inc. - Los Angeles , CA

Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Promoted team productivity by keeping supplies organized and well-stocked.
Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Handled incoming mail, bills and invoices and completed appropriate actions.
Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Entrusted to handle confidential and sensitive situations in professional matter.
Created and managed office systems to efficiently deal with documentation.
Organized client' homes prior to arrival home and performed house sitting duties.

Education

Associate of Arts: : 12/2012Broward College - City, State

Resume Overview

School Attended

Broward College

Job Titles Held:

Collateral Specialist
Operations Assistant
Real Estate Agent
Personal Assistant

Degrees

Associate of Arts : : 12/2012

Collateral Specialist Resume Example

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