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Club Product Specialist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Website, Portfolio, Profiles
  • linkedin.com/in/zecian-santana-46605460
Professional Summary

Efficient Administrative Specialist with over 20 years of experience in fast-paced office settings providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies, project resources and managing projects with little oversight. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.

Skills
  • Defect Analysis and Resolution
  • Customer Service Support
  • Error Detection
  • Highly Professional
  • Organizational Skills
  • Interpersonal Skills
  • Verbal and Written Communication
  • Microsoft Windows and Office
  • Attention to Detail
  • Collaborative Team Player
  • Documentation Development
  • Multitasking and Prioritization
Work History
08/2018 to Current Club Product Specialist Peace Village | Palos Park, IL,
  • Improved overall efficiency 30% by anticipating needs and providing outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Liaised with staff and management teams to develop solutions and accomplish shared objectives.
  • Helped employees with vendors travel problems by applying motivational and analytical strategies.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Monitors, tracks, and analyzes call center service level performance and scheduling assumptions.
  • Conducted research and provided resolution involved with customer complaints and reported to senior leadership.
  • Provided trainings and materials on responsibilities and duties of travel advisor role for new hires.
  • Provide motivation and recognition and encouragement to positively impact overall team morale and performance.
  • Produce reporting based on audits and offer suggestions, job-aids, etc. for improvement.
  • Listened to calls either recorded live or side-by-side while communicating feedback.
  • Monitoring and analyzing daily call records.
  • Conduct monthly calibration sessions with call center.
  • Team Leaders to develop scoring consistency and best practices.
  • Assists with and completes special projects and assignments as designated.
10/2007 to 06/2018 Club Services Coordinator AAA The Auto Club Group South | City, STATE,
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Upheld client satisfaction by designing accurate and detailed timelines for travel and membership services and alerting clients of changes.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by 5%.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Utilizes touchpoints and cross selling techniques to promote positive member relations and enhance the value of club membership.
  • Promoted the sales of primary and associate memberships counsel’s public on benefits accruing to AAA members make any changes on existing memberships and assist members with membership problems; process transactions and reports, where applicable.
  • Helped members for all travel needs, accommodations, and points of interest; provided AAA publications and other materials to members.
  • Assisted clients in obtaining International/Inter-American Driving Permits; took passport photos.
  • Assisted clients with a variety of reservations including, but not limited to accommodations, amusement tickets, ferries, and ground transportation by supplying rates schedules and booking same.
  • Receive payments from walk-in members for a myriad of products and services including, but not limited to membership dues, travel agency purchases entertainment and amusement park tickets, IDP’s, IADP’s passport photos, atlases, etc.
  • On daily basis made with the activity reports, including cash report, handles the closing procedures for the branch.
  • Consistently met and exceeded the goals to reach 10% more of annual sales quota.
  • Managed database, including troubleshooting, maintenance, updates and report generation.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
05/2001 to 07/2007 Sales and Marketing Coordinator Bithorn Travel Corp. | City, STATE,
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
  • Responsible for office inventory.
  • Coordinated on/offsite meeting and conferences.
  • Maintained and updated website content and tracked traffic.
  • Track’s sales data, maintains promotional materials inventory, plans meetings and trade shows, maintains databases, and prepares report.
  • Developed clear marketing objective and strategies.
  • Must manage team to meet and exceed budgeted tour flow and sales through training, motivation, contests, and strategic scheduling.
  • Resolved client issues, complaints.
  • Maintained and developed working relationship with personnel.
  • Coordinated events, meetings and travel for employed executives and corporate clients.
  • Managed vendor accounts.
  • Developed and maintained departmental reports, recommended enhancements to policies and procedures as changes occurred in the travel industry.
  • Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
Education
Expected in 06/2005 MBA | Marketing Sistema Universitario Ana G Mendez - Universidad Metropolitana, Cupey, PR GPA:
  • Graduated magna cum laude
Expected in 06/2003 Bachelor of Arts | Commercial And Advertising Art University of Puerto Rico - Carolina, Carolina, PR GPA:
  • Graduated magna cum laude
Languages
Spanish:
Native or Bilingual
Negotiated:
English:
Professional Working
Negotiated:

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Resume Strength

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Resume Overview

School Attended
  • Sistema Universitario Ana G Mendez - Universidad Metropolitana
  • University of Puerto Rico - Carolina
Job Titles Held:
  • Club Product Specialist
  • Club Services Coordinator
  • Sales and Marketing Coordinator
Degrees
  • MBA
  • Bachelor of Arts