, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Website, Portfolio, Profiles
linkedin.com/in/Jessica-Claire-46605460
Professional Summary
Efficient Administrative Specialist with over 20 years of experience in fast-paced office settings providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies, project resources and managing projects with little oversight. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Skills
Defect Analysis and Resolution
Customer Service Support
Error Detection
Highly Professional
Organizational Skills
Interpersonal Skills
Verbal and Written Communication
Microsoft Windows and Office
Attention to Detail
Collaborative Team Player
Documentation Development
Multitasking and Prioritization
Work History
Club Product Specialist, 08/2018 to Current Peace Village – Palos Park, IL,
Improved overall efficiency 30% by anticipating needs and providing outstanding support.
Increased efficiency and team productivity by promoting operational best practices.
Liaised with staff and management teams to develop solutions and accomplish shared objectives.
Helped employees with vendors travel problems by applying motivational and analytical strategies.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Monitors, tracks, and analyzes call center service level performance and scheduling assumptions.
Conducted research and provided resolution involved with customer complaints and reported to senior leadership.
Provided trainings and materials on responsibilities and duties of travel advisor role for new hires.
Provide motivation and recognition and encouragement to positively impact overall team morale and performance.
Produce reporting based on audits and offer suggestions, job-aids, etc. for improvement.
Listened to calls either recorded live or side-by-side while communicating feedback.
Monitoring and analyzing daily call records.
Conduct monthly calibration sessions with call center.
Team Leaders to develop scoring consistency and best practices.
Assists with and completes special projects and assignments as designated.
Club Services Coordinator , 10/2007 to 06/2018 AAA The Auto Club Group South – City, STATE,
Designed individualized service plans that took into account clients' goals and preferences.
Upheld client satisfaction by designing accurate and detailed timelines for travel and membership services and alerting clients of changes.
Maintained effective customer service by responding to service requests quickly to increase overall sales by 5%.
Monitored and directed incoming mail and prepared outgoing mail.
Utilizes touchpoints and cross selling techniques to promote positive member relations and enhance the value of club membership.
Promoted the sales of primary and associate memberships counsel’s public on benefits accruing to AAA members make any changes on existing memberships and assist members with membership problems; process transactions and reports, where applicable.
Helped members for all travel needs, accommodations, and points of interest; provided AAA publications and other materials to members.
Assisted clients in obtaining International/Inter-American Driving Permits; took passport photos.
Assisted clients with a variety of reservations including, but not limited to accommodations, amusement tickets, ferries, and ground transportation by supplying rates schedules and booking same.
Receive payments from walk-in members for a myriad of products and services including, but not limited to membership dues, travel agency purchases entertainment and amusement park tickets, IDP’s, IADP’s passport photos, atlases, etc.
On daily basis made with the activity reports, including cash report, handles the closing procedures for the branch.
Consistently met and exceeded the goals to reach 10% more of annual sales quota.
Managed database, including troubleshooting, maintenance, updates and report generation.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Sales and Marketing Coordinator, 05/2001 to 07/2007 Bithorn Travel Corp. – City, STATE,
Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
Responsible for office inventory.
Coordinated on/offsite meeting and conferences.
Maintained and updated website content and tracked traffic.
Track’s sales data, maintains promotional materials inventory, plans meetings and trade shows, maintains databases, and prepares report.
Developed clear marketing objective and strategies.
Must manage team to meet and exceed budgeted tour flow and sales through training, motivation, contests, and strategic scheduling.
Resolved client issues, complaints.
Maintained and developed working relationship with personnel.
Coordinated events, meetings and travel for employed executives and corporate clients.
Managed vendor accounts.
Developed and maintained departmental reports, recommended enhancements to policies and procedures as changes occurred in the travel industry.
Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
Education
MBA: Marketing, Expected in 06/2005 Sistema Universitario Ana G Mendez - Universidad Metropolitana - Cupey, PR GPA:
Graduated magna cum laude
Bachelor of Arts: Commercial And Advertising Art, Expected in 06/2003 University of Puerto Rico - Carolina - Carolina, PR GPA:
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Resume Overview
School Attended
Sistema Universitario Ana G Mendez - Universidad Metropolitana