Talented Wellness Manager and team leader offering ten years of success in a fitness healthcare environment. Offers proven ability to build effective teams and programming. Committed to identifying and leveraging opportunities for growth and increasing revenue. Driven to help others succeed and meet their overall wellness goals.
Skills
Strategic
Arranger
Maximizer
Achiever
Responsible
Team building
Problem resolution
Business operations
Process improvement
Customer service
Experience
Clinical Integration Supervisor/Wellness Manager, 12/2016 - 08/2020 Health First Pro Health – City, STATE,
Maintained all previous responsibilities and staff from Fee for Service Supervisor position with the addition of 4 Clinical Integration Specialists.
Soley designed and implemented a Wellness Program to integrate patients from departments within our organization to our fitness center to improve their overall wellness.
Created manual, researched common diagnosis's and trained Clinical Integration Specialists on procedures.
The program started with integrating patients from our Outpatient Physical Therapy departments. After the first year, we added additional departments due to word of mouth which included Cardiac Rehabilitation, Sports Medicine, Bariatrics, Home Health Care, Health Coaching, Bone Clinic and the Clinical Care Team.
Meet and exceeded all goals which consisted of converting at least 90% of referrals to active members, maintaining at least 80% active for 60 days, 4.5 out of 5 star customer rating, and increase revenue by 1.5%. We started with an average of 10 patients at each facility per month (4 facilities) and within a year increased to an average of 100 patients per facility. Our revenue increased from an average of $1,000/month to $44,000/month within 3 years.
Upheld strict standards for quality and performance for the program and made adjustments for improvements to meet customer satisfaction and facility goals.
Delivered exceptional customer service and handled all inquires.
Meet monthly with referring departments to discuss patient progress/satisfaction, goals, and current happenings within the facility.
Offered monthly Fall Risk Seminars, Health Risk Assessments, Nutrition 101 and Benefits of a Health Coach Seminars.
Was asked to speak at the Senior Leadership Meeting for the company regarding program after the first year for achieving our goals
Received Exceptional Performance Award for Program
Promoted to Manager in April 2019 due to exceptional performance
Fee for Service Supervisor, 04/2010 - 12/2016 Health First Pro Health – City, STATE,
Direct Report: Oversaw 30 staff directly which included Exercise Floor Staff, Personal Trainers, Reformer Instructors, New Fit Specialists, and Assist II's. Indirectly oversaw 120 staff between our 3 facilities.
Oversaw facility issues for all Departments and assist as needed which included KidFit, Front Desk, Billing Office and Group Fitness.
Responsible for opening and/or closing facility and working during Emergency Management System
Delivered exceptional customer service and handled all inquiries and complaints.
Responsible for behavioral interviewing, hiring, training, equipment maintenance, staffing budget, goals/dashboards, payroll, and schedules.
Organized, designed, and implemented files, forms and flyers on Share Drive for management and staff for all departments to streamline processes, procedures, and policies.
Redesigned forms and flyers as needed to make our process more efficient and user friendly for staff and members.
Designed instructional notebooks and implemented for all departments with detailed directions and pictures for all procedures for staff.
Participated in various learning and educational opportunities to update and maintain job knowledge, including Managerial Training and continuing education courses.
Developed new system for Personal Trainers to track clients and payments to eliminate errors and maintain accurate records for revenue.
Partnered successfully with New Fit Bariatrics to produce a protocol for pre and post op surgery patients to help them through their weight loss journey.
Maintained relationship with Physical Therapy and oversee Transitional Rehab Program.
Created new revenue streams through hiring more trainers that are experienced, have flexible schedules, and specialize in areas to meet members needs.
Increased programming throughout the year and continuously looking for new ideas and programs.
Current Fee for Service Programs: Boot Camps, Reformer, TRX, Express Classes, Partner, Small Group, FitMamas, Yogalates, and Tabata.
Responsible for monthly financial reports for Personal Training Services and holding trainers accountable for bringing in revenue and maintaining a client base.
Continuously looking for ways to streamline, improve processes, add Wellness Programs & Personal Training Services, and increase member satisfaction.
Addressed areas that needed improvement, observed team's performance, and held staff accountable.
Met and exceeded productivity targets by handling every interaction with top-notch customer service which included increasing all fee for service revenue yearly by 1.5-3%, increasing membership check-ins, decreasing workman's comp and receiving high satisfaction rating on member surveys.
Lead Exercise Specialist & Personal Trainer, 04/2007 - 05/2010 Health First Pro Health & Fitness – City, STATE,
Managed facility, members, and staff when Management is not available.
Resolves problems/conflicts within facility with members and staff.
Assisted in other departments as needed which included front desk, kidfit, business office and group fitness.
Designated Floor Staffs daily work assignments, orientations, and cleaning assignments.
Responsible for closing procedure, cleaning hot tubs, and setting up programs in gymnasium.
Responsible for members satisfaction, experience, and watching for safety issues.
Take Lead role in any "All Staff" situation and input Incident Reports.
Remained current with AHA BLS and completed mock codes quarterly.
Administered various fitness assessments and wellness screenings to measure client progress and help them achieve their goals.
Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
Recognized by management for providing exceptional customer service.
Held a highly successful boot camp throughout the year.
Assisted Physical Therapist, Olivier Corbeel with Speed Camps for Space Coast Soccer Camp off-site. Also worked together building gym, field, and home exercise programs based on injuries and sports played.
Initiated and instructed a successful Speed & Agility Camps, Injury Prevention, and Post Op Return to Sports Programs at Pro Health.
Held many camps throughout the year and did individual training.
Recorded Pre and Post scores showing their improvements.
Trained at Cocoa Beach High for Speed and Injury Prevention prior to each season for female soccer team.
Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Led, instructed and motivated individuals during exercise activities, including cardiovascular exercise, strength training and stretching.
Studied multiple programs to provide health education, wellness and fitness program development to clients.
Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
Education and Training
Bachelor of Science: Health Service Administration, Expected in 2004 - University of Central Florida - Orlando, FL, GPA:
Presidents list for Excellent Achievement
UCF Alumni Member
Associate of Arts: General Studies, Expected in 2002 - Brevard Community College - Melbourne, FL, GPA:
Dean & Presidents List for Excellent Achievement
Environmental Club Member
Presenter at Sally Ride Science Fair
ROV Team/Project Management & Engineering-Awarded Best Technical Writer. Won 1st place for Design & Construction, 4th place Overall in Competition at MIT.
Windsurfing Certification. Awarded Being Most Helpful & Never Giving Up. 1st Place in Competition.
Activities and Honors
Additional Information
Dean & Presidents List for Excellent Achievement Environmental Club Member Presenter at Sally Ride Science Fair in 2004 ROV Team/Project Management & Engineering-Awarded Best Technical Writer. Went to MIT, Boston for competition-1st place for Design & Construction, 4th place Overall in Competition. Windsurfing Certification in 2002. Awarded Being Most Helpful & Never Giving Up. 1st Place in Competition.
Certifications
American Heart Association CPR-BLS
American Heart Association Blood Pressure
TRX Certification
Crowd Management Training
Emotional Intelligence
Bullying, Professionalism & Workplace Behavior
Coaching & Discipline
Manager Orientation & Engagement
Manager Essentials for Building a Stronger Foundation
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