Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Focused Client Service Representative well-versed in medical terminology, coding, compliance procedures and HIPPA guidelines. Proficient at answering requests quickly, accurately and delivering exceptional results.
Skills
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Work History
Client Service Representative, 02/2016 - Current
Capital Insurance Group – Los Angeles, CA,
Capital Insurance Group – Los Angeles, CA,
- Receives, responds to incoming requests for information
- Opens mail, assists walk-ins, handles telephone and facsimile inquiries in a timely, courteous manner
- Date stamps, highlights pertinent data to facilitate processing
- Validates requests, authorizes release of medical information according to established procedures and HIPAA guidelines
- Retrieves patients medical charts/returning charts, copying/scanning medical records accurately according to procedure and standards of quality
- Electronically transmits medical records to processing operations, performs quality checks to assure accuracy, confidentiality and proper invoicing
Operations Senior Specialist, 06/2014 - 10/2015
Paradies Lagardère Travel Retail – Windsor Locks, CT,
Paradies Lagardère Travel Retail – Windsor Locks, CT,
- Processed and verified client medical and Explanation of Benefit (EOB) information
- Met client Service Level Agreements (SLA) at 100%
- High speed 10 Key performance at 8,700 KPH
- Data entry in a high-production and time-sensitive environment with 98% accuracy
- Maintained speed, consistency, and accuracy for processing efficiency
Sales Associate/Cashier, 07/2013 - 06/2014
Stein Mart – City, STATE,
Stein Mart – City, STATE,
- Welcomed and directed customers by escorting them to merchandise, providing personal assistance, making purchase recommendations
- Documented sales, created/updated customer profiles
- Processed payments by totaling purchases, processing checks, cash, or credit card payments
- Informed clientele of preferred customer sales and merchandise of potential interest
- Three time "Employee of the Month"
Server / Food Runner, 03/2013 - 06/2013
BRAVO Cucina Italiana – City, STATE,
BRAVO Cucina Italiana – City, STATE,
- Consistently provided professional, friendly, engaging service while attending to customer requests
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Maintained a clean environment
- Displayed enthusiasm, knowledge about the menu, promoted specials
Computer & Tablet Sales Representative, 09/2012 - 02/2013
Best Buy – City, STATE,
Best Buy – City, STATE,
- Proactively welcomed customers with willingness, availability to help
- Addressed customer questions related to computers/tablets to assist with purchase decisions
- Answered phones, responded to caller inquiries, assisted in other departments as needed
- Maintained department inventory, processed equipment price changes
- Closed customer sales, processed cash register payments
Education
Certificate - Medical Billing & Coding: , Expected in Current
DeVry University - Seven Hills, OH 44131
DeVry University - Seven Hills, OH 44131
General coursework in undergraduate studies: , Expected in 2010 to 2011
Kent State University - Twinsburg, Oh
Kent State University - Twinsburg, Oh
Interests
Art, Basketball, Fashion, Painting and Technology
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Resume Overview
School Attended
- DeVry University
- Kent State University
Job Titles Held:
- Client Service Representative
- Operations Senior Specialist
- Sales Associate/Cashier
- Server / Food Runner
- Computer & Tablet Sales Representative
Degrees
- Certificate - Medical Billing & Coding
- General coursework in undergraduate studies
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