Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Focused Client Service Representative well-versed in medical terminology, coding, compliance procedures and HIPPA guidelines. Proficient at answering requests quickly, accurately and delivering exceptional results.
  • Microsoft Excel/Word/PowerPoint
  • Internet research & analysis
  • Fast learner
  • Dependable
  • Excellent attention to detail
  • Problem solver
Work History
Client Service Representative, 02/2016 - Current
Capital Insurance Group Los Angeles, CA,
  • Receives, responds to incoming requests for information
  • Opens mail, assists walk-ins, handles telephone and facsimile inquiries in a timely, courteous manner
  • Date stamps, highlights pertinent data to facilitate processing
  • Validates requests, authorizes release of medical information according to established procedures and HIPAA guidelines
  • Retrieves patients medical charts/returning charts, copying/scanning medical records accurately according to procedure and standards of quality
  • Electronically transmits medical records to processing operations, performs quality checks to assure accuracy, confidentiality and proper invoicing
Operations Senior Specialist, 06/2014 - 10/2015
Paradies Lagardère Travel Retail Windsor Locks, CT,
  • Processed and verified client medical and Explanation of Benefit (EOB) information
  • Met client Service Level Agreements (SLA) at 100%
  • High speed 10 Key performance at 8,700 KPH
  • Data entry in a high-production and time-sensitive environment with 98% accuracy
  • Maintained speed, consistency, and accuracy for processing efficiency
Sales Associate/Cashier, 07/2013 - 06/2014
Stein Mart City, STATE,
  • Welcomed and directed customers by escorting them to merchandise, providing personal assistance, making purchase recommendations
  • Documented sales, created/updated customer profiles
  • Processed payments by totaling purchases, processing checks, cash, or credit card payments
  • Informed clientele of preferred customer sales and merchandise of potential interest
  • Three time "Employee of the Month"​
Server / Food Runner, 03/2013 - 06/2013
BRAVO Cucina Italiana City, STATE,
  • Consistently provided professional, friendly, engaging service while attending to customer requests
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Maintained a clean environment
  • Displayed enthusiasm, knowledge about the menu, promoted specials 
Computer & Tablet Sales Representative, 09/2012 - 02/2013
Best Buy City, STATE,
  • Proactively welcomed customers with willingness, availability to help
  • Addressed customer questions related to computers/tablets to assist with purchase decisions
  • Answered phones, responded to caller inquiries, assisted in other departments as needed
  • Maintained department inventory, processed equipment price changes
  • Closed customer sales, processed cash register payments

Certificate - Medical Billing & Coding: , Expected in Current
DeVry University - Seven Hills, OH 44131

General coursework in undergraduate studies: , Expected in 2010 to 2011
Kent State University - Twinsburg, Oh

Art, Basketball, Fashion, Painting and Technology

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Resume Overview

School Attended

  • DeVry University
  • Kent State University

Job Titles Held:

  • Client Service Representative
  • Operations Senior Specialist
  • Sales Associate/Cashier
  • Server / Food Runner
  • Computer & Tablet Sales Representative


  • Certificate - Medical Billing & Coding
  • General coursework in undergraduate studies

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