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Client Service Associate Resume Example

Resume Score: 80%

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CLIENT SERVICE ASSOCIATE
Professional Summary
Skills
  • Data Entry
  • Client Relationships
  • Troubleshooting
  • Corporate processes and procedures
  • Client documentation processing
  • Daily client contact
Work History
Client Service Associate, 08/2017 to 04/2020
Company Name – City, State
  • Researched issues and took appropriate action to achieve speedy resolution.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Implemented client data changes into system
  • Built long lasting relationships with clients by listening, offering insight and being valuable resource.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving Reporter/Client issues.
  • Organized/Maintained Conference Rooms set-up AV, Victuals and VTC for Depositions.
  • Maintained client /reporter exhibit prep for production department supp
  • Office Manger Assistant
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Improved office operations by automating client correspondence, record tracking and data communications.
Legal Assistant, 11/2005 to 08/2017
Company Name – City, State
  • Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
  • Maintained litigation docket and calendars for [Number] attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
  • Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Answered telephone and coordinated meetings and conferences.
  • Updated company software with skip trace results.
  • Completed electronic filings, initiated billing statements and managed all firm administrative matters.
  • Collected and prepared pre-trial discoveries, records and evidence, including interviews of witnesses, clients and law enforcement.
  • Handled electronic court filings and coordinated court activities.
  • Prepared for trials by organizing exhibits and other key evidence.
  • Researched statutes, decisions, legal articles and codes.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Provided administrative support and research for civil litigation and civil proceedings.
Financial Services Representative, 05/1999 to 09/2005
Company Name – City, State
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Delivered financial oversight and advice to corporate stakeholders to improve strategic planning.
  • Analyzed and monitored statistical data trends.
  • Analyzed projects for capital deployment and helped structure multi-million dollar deals.
  • Reviewed monthly requisitions for accuracy and completeness, reconciled transactions and determined payment approval statuses.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Processed expense reimbursements and updated [Software] accounts with current information.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Development Associate, 05/1990 to 08/1999
Company Name – City, State
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Championed volunteer achievements and drove performance through incentives.
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards.
  • Managed volunteer calendar and ensured coverage of key roles during volunteer unavailability.
  • Supervised and promoted volunteers into permanent roles based on staff feedback.
  • Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
  • Developed and promoted corporate brand, images and identity to media and public.
  • Authorized financial transactions with vendors for event services.
Education
Associate of Arts: Pre Law/ CommunicationsAmerican University - City, State
Associate of Arts: Paralegal StudiesUniversity of Southern California - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • American University
  • University of Southern California

Job Titles Held:

  • Client Service Associate
  • Legal Assistant
  • Financial Services Representative
  • Development Associate

Degrees

  • Associate of Arts : Pre Law/ Communications
    Associate of Arts : Paralegal Studies

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