Client Service Associate Resume Example Company Name - Washington, District Of Columbia

CLIENT SERVICE ASSOCIATE

Professional Summary

Skills

Work History

Client Service Associate, 08/2017 to 04/2020
Company Name – City, State

Researched issues and took appropriate action to achieve speedy resolution.
Delivered superior client services, fostering strong rapport, retention and satisfaction.
Implemented client data changes into system
Built long lasting relationships with clients by listening, offering insight and being valuable resource.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Increased customer satisfaction by resolving Reporter/Client issues.
Organized/Maintained Conference Rooms set-up AV, Victuals and VTC for Depositions.
Maintained client /reporter exhibit prep for production department supp
Office Manger Assistant
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Improved office operations by automating client correspondence, record tracking and data communications.

Legal Assistant, 11/2005 to 08/2017
Company Name – City, State

Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
Maintained litigation docket and calendars for [Number] attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Answered telephone and coordinated meetings and conferences.
Updated company software with skip trace results.
Completed electronic filings, initiated billing statements and managed all firm administrative matters.
Collected and prepared pre-trial discoveries, records and evidence, including interviews of witnesses, clients and law enforcement.
Handled electronic court filings and coordinated court activities.
Prepared for trials by organizing exhibits and other key evidence.
Researched statutes, decisions, legal articles and codes.
Assisted attorneys with reviewing and organizing witness reports.
Contacted clients to schedule appointments and discuss progress of cases.
Provided administrative support and research for civil litigation and civil proceedings.

Financial Services Representative, 05/1999 to 09/2005
Company Name – City, State

Educated and worked with clients on ROI terms to find accurate solutions.
Delivered financial oversight and advice to corporate stakeholders to improve strategic planning.
Analyzed and monitored statistical data trends.
Analyzed projects for capital deployment and helped structure multi-million dollar deals.
Reviewed monthly requisitions for accuracy and completeness, reconciled transactions and determined payment approval statuses.
Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
Processed expense reimbursements and updated [Software] accounts with current information.
Helped with intake of new clients and materials by setting up files and documenting important information.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Development Associate, 05/1990 to 08/1999
Company Name – City, State

Worked with leadership staff and special committees to define volunteer mission and set standards.
Championed volunteer achievements and drove performance through incentives.
Developed volunteer policies and procedures, codes of conduct and volunteer standards.
Managed volunteer calendar and ensured coverage of key roles during volunteer unavailability.
Supervised and promoted volunteers into permanent roles based on staff feedback.
Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Liaised with marketing and PR colleagues to promote special events in social calendars.
Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
Developed and promoted corporate brand, images and identity to media and public.
Authorized financial transactions with vendors for event services.

Education

Associate of Arts: Pre Law/ CommunicationsAmerican University - City, State

Associate of Arts: Paralegal StudiesUniversity of Southern California - City, State

Resume Overview

School Attended

Job Titles Held:

Degrees

Associate of Arts : Pre Law/ Communications
Associate of Arts : Paralegal Studies