client relationship manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 8+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.

  • Strategic Planning
  • New Business Development
  • Analytical problem solver
  • Business development and planning
  • Coaching and mentoring
  • Salesforce
  • 340B Health
  • Spanish - Bilingual
  • Hospitality
  • Healthcare Marketing
  • Google Analytics
  • Account management
  • B2B
  • Brand Management
  • Business analysis
  • Customer Service
  • Event Planning
  • Inventory Management
  • Microsoft Office Suite
  • Territory Management
Work History
03/2020 to 11/2020 Client Relationship Manager Advantage Sales And Marketing, Llc | Northvale, NJ,
  • Responsible for building relationships based on trust and value.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Worked with clients to assure their 340B program was running efficiently and in line with our Equiscript platform in order to financially grow client.
  • Developed quarterly summaries to assess each client's participation level and determine targets for follow-up plans.
  • Worked with clients to address and respond to client and partnership management issues.
11/2018 to 11/2019 Logistics Support and Communications Specialist Department Of Justice | Philadelphia, PA,
  • Responsible for B2B Communication and Coordination between accounts, and ensuring all client relationships continued to unfold and develop into strong meaningful partnerships.
  • Effectively supported Sales and Operations Manager to deliver outstanding Carrier / Account service in order to achieve sustainable growth for the business.
  • Efficiently lead 5-10 accounts and handled over 20 LHT carriers daily in order for the continued successful delivery of goods and products Steered Operations when Sales and Operations manager needed support and helped improve relationships with current accounts, as well as effectively assist all clients when any issues occurred.
  • Effectively worked with 5-10 accounts to support their successful growth and help increase the companies opportunity in multiplying sales and business Assured 40-56 appointments weekly and entered data effectively in NWL account management system- Followed up on appointments and analyzed data to make sure no losses and continued sales growth.
05/2016 to 10/2018 Marketing and Outreach Manager UnitedHealth Group | City, STATE,
  • Responsible for managing partner relationships and growing member markets throughout the state of Washington
  • Expanded activities for the organization by multiplying annual events for the years to a total of 300 events per year.
  • Captured new customers by optimizing business strategies and launching campaigns to diversify offerings.
  • Consulted with Leadership and Provider Relations departments to manage marketing initiatives promoting Medicaid and Medicare opportunities.
  • Mentored outreach team on best practices and protocols to maximize productivity.
  • Supervised all marketing and planning activities to exceed membership margin goals and medicare segment sales
  • Evaluated customer preferences and behaviors, combined with market trends and historical data, to adjust and enhance health plan campaigns.
  • Leveraged industry trends and competitive analysis to improve customer relationship building.
  • Continually maintained and improved company's reputation and positive image with all community partners
10/2013 to 05/2016 Community Relations– Marketing Representative Anthem, Inc. / WellPoint | City, STATE,
  • Developed strategies and initiatives that resulted in Medicaid expansion and enrollment.
  • Increase marketing and outreach activities for Amerigroup in the South Puget Sound by introducing more than 50 new partnerships in less than a years’ time
  • Expanded membership in Pierce county and Grays Harbor county by adding an additional 60 members a month, followed by increased membership in additional 7 counties by adding over 100 members a month through outreach events
  • Managed a budget of $40-$60,000 for marketing and sponsorship purposes, with additional support given to the Amerigroup Foundation and their funds
  • Recorded membership and activity data in salesforce, streamlining analysis procedures for efficiency and accuracy.
  • Trained entry-level employees, and outreach reps on company protocols, best practices and medicaid/ Providerone procedures.
  • Informed supervisors and company leaders on markets and regional health disparities to best meet customer needs and maximize revenue.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Expected in to to Bachelor of Science | Business Management and Marketing Montana State University, , GPA:
Expected in to to Bachelor | Modern Language and Literature- Communications Montana State University, , GPA:

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Resume Overview

School Attended

  • Montana State University
  • Montana State University

Job Titles Held:

  • Client Relationship Manager
  • Logistics Support and Communications Specialist
  • Marketing and Outreach Manager
  • Community Relations– Marketing Representative


  • Bachelor of Science
  • Bachelor

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