clerk central yard operations resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Six Sigma Green Belt Training, BrioSolutions-Business Intelligence Software, Microsoft Office-Current Version, Teradata, SAP R/3 Enterprise Resource Planning Software, ITMS/Realtime/Mainframe/RWD uPerform-Creation of documents, simulations and eLearning Courses, SharpPoint Administrator, Interactive Reporting (IR)-Oracle Enterprise Performance Management System
Experience
01/1 to CurrentClerk - Central Yard OperationsEngineering Consulting Services, Ltd. | Lexington, SC, Coordinator of information technology (IT) projects and the equipment business user interface streamlining for railcar management systems. Systems included equipment that has been rejected for loading, pooling of equipment and equipment ordering system. Security Point of Contact for access requests for IT Setup, including personal computer drives, access to internal NS programs and vetting of current lists of security groups and role based access for accuracy. Administrator of the Employee Appreciation Steam Train Program for four years. Included the creation of the internal rail excursion reservation system, responding to all participating employee questions and special excursion needs, and making sure the system division and operating personnel had accurate information. Assisted with NS event planning, coordinated logistics, volunteers and materials for events. Coordinator of system-wide railroad assets to meet customer demands while ensuring high customer service satisfaction. Daily management and logistics of over 20,000 railcars and their movements system wide, keeping car hire, rents and other internal costs at a minimum. Manager of supervisors that included service related personnel functions such as department to department coordination of equipment requests, analysis of railcar load to empty cycle times and fleet management. Set personnel goals during yearly performance reviews to achieve each supervisors potential within the group and to realize departmental goals. Provided resolutions of unresolved customer service issues. Answered customer calls regarding railcar location trace, billing and movement of railcars. Addressed and resolved customer complaints empathetically and professionally. Used customer service management systems and databases. Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism. Answered calls per day by addressing customer inquiries, solving problems with customer service and providing information regarding their railcar location. Used TYES - Thoroughbred Yard Enterprise System to move equipment within the system to mirror what was going on out in the field. Directed calls to appropriate individuals and departments. Provided Locomotive Engine Crews their daily work for moving equipment into and out of customer tracks and railyards.
09/1998 to 06/1999Administrative Assistant to Vice PresidentElectroMagnetic Science Technologies L.L.C | City, STATE, Maintained management calendars and assisted with meetings and document preparations. Compiled departmental as well as customer metrics for executive review. Coordinated shipping units and warranty repairs for returned equipment, including equipment failure trend analysis. Personnel file manager for employees within the department including all payroll functions. Coordinated, scheduled and arranged meetings, travel calendars, including business and social events. Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services.
02/1996 to 08/1998Administrative AssistantAmoco Oil Company | City, STATE, Regional Office Corporate contact point for local dealers in Atlanta and Memphis metro areas and point of contact for the Law and Mechanical Departments. Safety Coordinator in a fast paced industrial hazardous materials handling environment. Assisted Field Customer Service Managers with contracts, addendums, maintenance issues and updated Point of Sale Signage. Site Team Leader for the Petroleum Sector's Southeast Region for the implementation of SAP R/3 Enterprise Resource Planning Software to all dealer and jobber service stations as well as the Southeast Regional Petroleum Terminals. Functions included management of all employees training, roll out and live implementation of the SAP R/3 system.
Education
Expected in 2016 to to Bachelor of Science | General StudiesEastern Illinois University, Charleston, ILGPA: Bachelor of Science in General Studies Eastern Illinois University - Charleston, IL 2014 to 2016
Skills
Customer Service, Receptionist, Retail Sales, Logistics, Operations, Fleet Management, Railroad, Satisfaction, Access, Event Planning, Ordering, Security, Billing, Customer Service Management, Databases, Service Center, Administrative Assistant, Contracts, Enterprise Resource Planning, Hazardous Materials, Hazardous Materials Handling, Maintenance, Of Sale, Petroleum, Point Of Sale, R/3, Sap, Training, Arranged Meetings, Budget, File, Metrics, Office Supplies, Payroll, Shipping, Warranty, Clerk, Customer Inquiries, Business Intelligence, Intermediate Representation, Ir, Mainframe, Microsoft Office, Ms Office, Oracle, Performance Management, Realtime, Simulations, Six Sigma, Six-sigma, Teradata
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