Detail-oriented and driven customer service representative with expertise in problem solving and managing daily office functions.
Reliable and competent with exceptional data entry and customer service skills. Also offering excellent communication and
computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Hard-worker, multi-
tasking with outstanding telephone, and documentation skills.
Attention to detail
Excellent customer service
Verbal communication skills
Facilitator of Transitional Language Services
Training: Responsible for training the majority of the new employees to ensure continued quality of customer service
Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased
efficiency, and productivity for management and clients.
Data Entry: Reviewed and updated client files.
Customer Service: Been appraised by a couple of the clients for being informed, helpful, and knowledgeable.
Certified for NJ Fraud
Customer Service Certification
Up-To-Date on Business Conduct and Ethics
08/2016 to Current
Claims Customer Service RepresentativeAmerican National － Springfield, MO
Operating Message Center
Transitional Language Services
Trained New Employees On Messaging Center
04/2016 to 08/2016
TempExpress － Springfield, MO
I was sent as a temporary employee to American National. Found I was a good fit at American National, and was hired on full time after the end of my contract with Express.
07/2015 to 02/2016
Registration Specialist ICox Health － Springfield, MO
Trained new employees on multiple medical billing programs and data entry software.
Processed accounts receivable and accounts payable.
Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
Calculated Usual, Customary and Reasonable (UCR) fees.
Improved timely paying of bills by developing flexible payment plans for patients.
Located, checked in and pulled medical records for appointments and walk-in patients.?
Facilitated organized record retrieval and access by maintaining filing system for all patients in an outpatient facility.
Answered phone calls, checked in patients, and communicated with various departments over different procedures for
certain patients all at the same time.
Registered patients with new insurance cards, communicated with the pre-certification department.
Worked with medicare patients to get their Advanced Beneficiary Notice to be approved for their tests or procedures.
Understanding the coding for International Classification of Diseases and Current Procedural Terminology codes.
Work independently and collaboratively as a team
Excellent computer skills with Microsoft Word, Microsoft Outlook, Powerchart, Cerner, Soarian, Clear Quotes, and
Photocopying, faxing, filing, maintenance, and transportation of medical records.
Excellent customer service and computer skills.
06/2014 to 07/2015
HostessCox Health － Springfield, MO
Provide personalized meal service to the patients
Monitor patient intakes
Clearing and cleaning patient dishware
Take care of patient and patient's family meals
assemble meal trays, offer entree and beverage choices
Safe food handling techniques
Work safely while using the equipment needed properly
Collect food preferences, intolerance, allergies, and habits
Communicates with food service staff via work cell phone to meet the needs of the patients if anything is incorrect for
Record intake and outtake as appropriate when collecting trays
Work with patients who need more attention with their health care.
As in diabetic, renal diets, mechanical diets, car
wrecks, heart attacks, and strokes.
06/2012 to 07/2014
Dietary Specialist I, ChefCox Health － Springfield, MO
Prepare food items and assemble ready foods for patient trays.
Serve food in cafeteria and deliver food carts to patient units.
Wash dishes accordingly, clean kitchen, clean cafeteria tables, service counter areas after meals.
Adhere to facility and departmental policies and procedures.
Follow good hygiene, safety, and pollution control policies.
Work trayline for accuracy in patients trays.
Prepare meals/snacks as assigned by supervisor according to planned meals established schedules resident requests and
Assist in receiving and storing food ans supplies; collects and returns food carts to dish washing area.
Perform defined work routines using various dietary utensil supplies and equipment as assigned by the Dietary Supervisor.
Record temperatures of all meals and kitchen equipment and wear a hair net, gloves, and apron at all times.
Maintained the cleanliness of the kitchen and kitchen equipment by performing the weekly and daily cleaning according to
08/2009 to 11/2010
Sales AssociateThird Key Dollar General － Nixa, MO
Key holder manager is required to open/close the store, be in charge of the crew, put out stock, answer phone, run register,
and run to the bank.
Handle money, greet customers with a friendly hello and a friendly goodbye.
Communicate effectively with the customer to understand their needs and provide them with what they are looking for.
Ensure at all times that the customer will have a pleasant experience in the store to guarantee their return.
Goals and Standards of the company are being followed and achieved.
Take part in helping employees achieve growth both personally and career wise.
Also assist in store inventory and merchandise movement.
Show courtesy at all times to the customer, but most importantly during a customer's transaction.
05/2008 to 06/2009
Office ManagerHorse Caretaker First Flight Farm － Boerne, TX
Maintain office services organizing office operations and procedures.
Answer phone calls and sell products for airplane parts for major airline companies.
Control correspondence, design filing system, and review/ approve supply requisitions.
Organize and coordinate office operations and procedures
Serves as the person to maintain mailing, supplies, equipment, bills, and errands.
Organize office operations and procedures.
Manage contract and price negotiations with office vendors and service providers,
Excellent time management skills and ability to multi-task and prioritize work.
Strong organizational and planning skills along with excellent written and verbal communication skills
While taking care of the horses, maintaining the upkeep of the stables and tack is very important.
As well as feeding and
providing water to the horses.
Groom and exercise the horses
Work outdoors, climb ladders and fences in addition to cleaning dirt and lifting heavy objects.
Also perform basic barn and stable maintenance tasks.