Creative and resourceful Child Support Service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Excellent interpersonal skills
I have worked as a Financial and an Enforcement Child Support Specialist. My duties include Performing in–office investigation relating to establishment of paternity, child support and medical orders. Obtaining statements, documents and similar material related to cases. Verified information by mail, telephone, or interview in the office. Performing locate on non-custodial parents to determine paternity, ability to pay and willingness to pay. Initiate civil and criminal actions to provide payments. Monitor cases to determine compliance with payment arrangements. Enforce court ordered obligations through communication by mail, telephone or office interview. Initiate reciprocal petitions to obtain support from parent residing in other domestic or foreign jurisdictions. As a Financial Child Support Specialist I managed child support financials from a statewide perspective especially resolution of suspended collections. Initiated adjustments to statewide collections to refund and or apply monies to a different case or county. Perform case research and interpret court orders for in depth case audits and interest calculations for Complaint Resolutions due to high level complaints. I have Assisted in training other Child Support Specialist and Child Support Interviewers. I Developed training materials and procedures for Accounting Assistants to update court orders and release held receipts. These duties also included reviewing their case work and advising them on proper procedures and alternatives for more difficult cases. Responsible for cases with unusual complexities that involved knowledge of laws, department policies and procedures to assist in these situations. I have had the pleasure of being part of many work groups and representing the Financial Department which has only furthered my knowledge of the child support laws and policies.
Performed case research to gather case information and interpreted court orders to perform detail support interest calculations for child support cases. Appeared in court to testify my calculations. Identified cases that needed receipt adjustments or enforcement actions. Assisted in training new Child Support Interviewers.
Tracking of all files in Audit unit. Reviewed cases to establish reason for support calculation. Assisted the Warrant and Investigation Department in tracking their active warrants. Coordinated with the Department of Child Support Attorney to appear in court when the DCSS investigators had someone in custody. Designed the departments security pamphlet.
Opened new store locations and recruited and trained new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained all new employees on store procedures and policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the stores sales volume. Addressed customer inquiries and resolved complaints.
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