Insistent Child Support Officer looking to build upon skills and tackle new responsibilities as a Business Loan Processor in the Los Angeles surrounding area. Experience collaborating with social agencies in order to collect child support. Adept at initiating court actions against delinquent cases and managing a caseload which is growing daily. Professional, reliable and committed to settling agreements between parents. Diligent professional bringing expansive knowledge of child support case requirements, documentation and investigation. Well-versed in supporting legal staff in coordinating case files and managing court appearances. Organized and focused with proficiency in Microsoft.
Skills
Legal terminology expertise
Client management
Crisis prevention intervention
Child support laws knowledge
Excellent research skills
Great team player
Tactful
Regulations and laws understanding
Dedicated support
Recordkeeping
Evaluation and assessment
Case history compilation
Culturally-sensitive
Community referrals
Conducting interviews
Client advocacy
Education and Training
Pasadena City CollegePasadena, CAExpected in – –:Business Administration - GPA:
Rosemead High SchoolRosemead, CAExpected in 06/1990 – –High School Diploma: - GPA:
Experience
Youngwilliams Child Support Services - Child Support Specialist Brookhaven, MS, 12/1999 - Current
Assessed child support cases to determine appropriate case action.
Reviewed and maintained child support files and databases.
Maintained current knowledge of child support policies and procedures, California family law, and federal regulations.
Conducted detailed investigations to locate individuals, verify employment and determine assets.
Monitored cases and reviewed to determine eligibility for closure.
Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
Executed appropriate case action to locate absent parents.
Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
Prepared forms and reports indicating current case statuses and schedules.
Prepared documentation of administrative and legal actions related to child support orders.
Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
Negotiated settlements and agreements with parties outside of court.
Assisted prosecuting attorney with collection of necessary data in preparation for cases.
Gathered information from custodial parents and documented case history in case management software.
Collaborated with social agencies in support of children due child support.
Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
Identified appropriate community resources and provided referrals for services.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Worked with community resources to engage youth in pro-social activities and help families access services.
Interviewed family members to assess situations, capabilities and problems.
Referred family members to outside support options to assist with coping during times of increased stress.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
Informed victims about legal processes and timelines.
Conferred with clients to discuss options and goals for various services.
Ucla Library - Intermediate Typist Clerk Los Angeles, CA, 08/1997 - 11/1999
Converted paper documents into digital files and added documents into database systems.
Organized and maintained both physical and digital filing systems to establish sortation standards.
Handled and cataloged classified and confidential information related to Child Support and Family Law field.
Accurately entered data in numerical and alphabetical order.
Filed and stored completed documents on computer hard drives and maintained computer filing systems to store, retrieve, update and delete documents.
Complied with security policies and kept information confidential.
Formatted digital documentation by changing font size, indentations and spacing.
Transcribed notes from Supervisors and compiled into reports for submission to Staff Attorneys department.
Handled and cataloged classified and confidential information related to Child Support Services Department field.
Child Support Services Department County Of Los A - Clerk City, STATE, 08/1996 - 08/1997
Documented and routed business correspondence to manage office paperwork.
Observed deadlines, enabling timely completion of tasks.
Supported office clerical functions using word processing and other software, email and office machines.
Assisted team members with special projects by coordinating records and resources to meet expected requirements.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Organized computer-based information to minimize errors.
Answered multi-line telephone system and routed calls to appropriate personnel.
Copied, scanned and filed documents to maintain office records.
Responded to requests by preparing and sending files and documents.
Sorted and distributed mail to internal staff and prepared outgoing mail.
Generated regular reports such as Process of Service Documents.
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