(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Insistent Child Support Officer looking to build upon skills and tackle new responsibilities as a Business Loan Processor in the Los Angeles surrounding area. Experience collaborating with social agencies in order to collect child support. Adept at initiating court actions against delinquent cases and managing a caseload which is growing daily. Professional, reliable and committed to settling agreements between parents. Diligent professional bringing expansive knowledge of child support case requirements, documentation and investigation. Well-versed in supporting legal staff in coordinating case files and managing court appearances. Organized and focused with proficiency in Microsoft.

  • Legal terminology expertise
  • Client management
  • Crisis prevention intervention
  • Child support laws knowledge
  • Excellent research skills
  • Great team player
  • Tactful
  • Regulations and laws understanding
  • Dedicated support
  • Recordkeeping
  • Evaluation and assessment
  • Case history compilation
  • Culturally-sensitive
  • Community referrals
  • Conducting interviews
  • Client advocacy
Education and Training
Pasadena City College Pasadena, CA Expected in : Business Administration - GPA :
Rosemead High School Rosemead, CA Expected in 06/1990 High School Diploma : - GPA :
Youngwilliams Child Support Services - Child Support Specialist
Brookhaven, MS, 12/1999 - Current
  • Assessed child support cases to determine appropriate case action.
  • Reviewed and maintained child support files and databases.
  • Maintained current knowledge of child support policies and procedures, California family law, and federal regulations.
  • Conducted detailed investigations to locate individuals, verify employment and determine assets.
  • Monitored cases and reviewed to determine eligibility for closure.
  • Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
  • Executed appropriate case action to locate absent parents.
  • Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
  • Prepared forms and reports indicating current case statuses and schedules.
  • Prepared documentation of administrative and legal actions related to child support orders.
  • Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
  • Negotiated settlements and agreements with parties outside of court.
  • Assisted prosecuting attorney with collection of necessary data in preparation for cases.
  • Gathered information from custodial parents and documented case history in case management software.
  • Collaborated with social agencies in support of children due child support.
  • Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
  • Identified appropriate community resources and provided referrals for services.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Interviewed family members to assess situations, capabilities and problems.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
  • Informed victims about legal processes and timelines.
  • Conferred with clients to discuss options and goals for various services.
Ucla Library - Intermediate Typist Clerk
Los Angeles, CA, 08/1997 - 11/1999
  • Converted paper documents into digital files and added documents into database systems.
  • Organized and maintained both physical and digital filing systems to establish sortation standards.
  • Handled and cataloged classified and confidential information related to Child Support and Family Law field.
  • Accurately entered data in numerical and alphabetical order.
  • Filed and stored completed documents on computer hard drives and maintained computer filing systems to store, retrieve, update and delete documents.
  • Complied with security policies and kept information confidential.
  • Formatted digital documentation by changing font size, indentations and spacing.
  • Transcribed notes from Supervisors and compiled into reports for submission to Staff Attorneys department.
  • Handled and cataloged classified and confidential information related to Child Support Services Department field.
Child Support Services Department County Of Los A - Clerk
City, STATE, 08/1996 - 08/1997
  • Documented and routed business correspondence to manage office paperwork.
  • Observed deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Organized computer-based information to minimize errors.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Copied, scanned and filed documents to maintain office records.
  • Responded to requests by preparing and sending files and documents.
  • Sorted and distributed mail to internal staff and prepared outgoing mail.
  • Generated regular reports such as Process of Service Documents.

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School Attended

  • Pasadena City College
  • Rosemead High School

Job Titles Held:

  • Child Support Specialist
  • Intermediate Typist Clerk
  • Clerk


  • Some College (No Degree)
  • High School Diploma

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