child support specialist resume example with 2+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable and dedicated professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, adaptable, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Great attention to detail
  • Case management
  • Family services
  • Professional telephone demeanor
  • Administrative support
  • Good listening skills
  • Spanish translation
  • Self-motivated professional
  • Teamwork
  • Analytical skills
  • Excellent work ethic
  • Computer skills
  • Adaptability
  • Responsible
  • Critical thinking
  • Case file preparation
  • Interview conduction
Chaffey College Rancho Cucamonga, CA Expected in 10/2018 Associate of Arts : Psychology - GPA :
Chaffey College Rancho Cucamonga, CA Expected in 10/2018 Associate of Arts : Social And Behavioral Sciences - GPA :
Work History
Brown County - Child Support Specialist
Brown Country, WI, 02/2020 - Current
  • Perform case management tasks to enforce court-ordered child support obligations.
  • Monitor cases for support order compliance and make adjustments as needed.
  • Calculate child support obligations and debts to initiate collection actions.
  • Explain policies, procedures and instructions to parents.
  • Provided genetic testing to determine paternity needs.
  • Locate parents for gaining child support and prepared records of payments.
  • Work in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
  • Process legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
  • Interview involved parties to confirm facts, verify data and locate persons and financial assets.
  • Interview individuals and families to assess needs and provide informational resources.
  • Research legal, financial and other records to obtain data needed to secure and enforce child support cases.
Cae - Client Service Representative
Stockholm, ME, 10/2019 - 02/2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Introduced clients to available online resources and services to increase convenience.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Answered over 80 calls per day to meet fast-paced call center demands.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Reduced downtime to support quality control.
  • Assisted over 80 customers in average daily by answering questions, responding to inquiries and handling telephone requests.
Heritage - Law Clerk
Tampa, FL, 06/2019 - 10/2019
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms, including declarations, discovery requests and complaints.
  • Increased satisfaction among law clients by applying best practices to solve complex issues efficiently.
  • Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
  • Maintained calendars for the team by updating and entering court dates and meetings.
  • Assisted attorneys with case organization and administrative tasks.
  • Invoiced clients for legal fees.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Scheduled appointments and provided follow-up calls to clients.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Performed office-related support tasks and clerical functions, including document scanning, filing, printing, emailing, and faxing.
Maricopa Integrated Health System - Eligibility Specialist
Avondale, AZ, 10/2018 - 07/2019
  • Educated patients on eligibility and affordability options by offering insightful information.
  • Processed applications in a timely manner.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Interviewed applicants onsite and on the telephone to explain in detail the different available benefits.
  • Scheduled appointments for patients to assist with an application and obtain documents required.
  • Followed up with patients and county to provide case updates.
  • Documented all communication with applicants and inputted information into system using hospital program MS4.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Reviewed census on computer generated reports.
  • Faxed, scanned, printed, and emailed documents daily.
  • Followed all procedures in order to avoid HIPPA violations.
Spanish :
Full Professional
Negotiated :

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Resume Overview

School Attended

  • Chaffey College
  • Chaffey College

Job Titles Held:

  • Child Support Specialist
  • Client Service Representative
  • Law Clerk
  • Eligibility Specialist


  • Associate of Arts
  • Associate of Arts

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