Organized Paralegal who manages case loads with authority, proficiency, and technical skill. Sorts and categorizes vast amounts of legal documents and data with ease. Paralegal equipped with superior communication skills who successfully acts as the liaison between clients, experts and opposing council. Legal education and training in administration law, business administration, real estate, litigation, employment, and environmental law.
Proficient in Microsoft Office applications (Word, PowerPoint, Excel, and Outlook)
Experience using Lexis-Nexis
Paralegal training in multiple areas of law
Able to document and prepare invoices to comply with all provisions in contractual agreements
Effective and result oriented communication with internal and external customers
Detail oriented, organized, efficient, and deadline focused
Strong customer relation skills, friendly with positive attitude, and team player
Child Support Enforcement SpecialistSep 2013 to Current Department of Social Services － Kansas City, MO
Use administrative process and/or legal referral for the establishment of child support and/or medical support orders.
Interview non-custodial parent in order to provide information and advice concerning program policy, procedures and guidelines as they relate to child support obligations, collection and distribution.
Prepare evidence packets for legal proceedings with the circuit court, schedule and participate in administrative hearings conducted by the Division of Legal Services.
Initiate and receive telephone, written inquiries from custodial, non-custodial parents, attorneys, and employers regarding the child support program, and specific case situations. Negotiate and prepare repayment agreements with public assistance clients when fraud or theft has occurred.
Serve as liaison with other public and private entities in the course of intercepting benefits, withholding of assets or the suspension of various licenses; such as hunting, driver's or professional licenses to enforce child support obligations or collect past-due child support.
Licensed Staff Administrative AssistantOct 2011 to Sep 2013 American Family Insurance Keith Powell Agency, Inc － Kansas City, MO
Managed the day-to-day functions of the agency, marketing support, answering phone calls, managing appointments and calendars, coordinated travel, performed home inspections, filing, monitoring email, voicemail messages, document signage, reimbursements, addressing the needs of walk-in customers and clients, and processed.
Investigate company and customer premium, documents, and policy issues.
Respond to questions and inquiries from insured's, customers, underwriters, lending institutions, and parties with interests with policies.
Licensed Staff Administrative Assistant Jun 2011 to Apr 2013 Keller Williams Realty Partner's, Inc － Overland Park, KS
MO & KS Residential Realtor - Assisted real estate client's, buyers and sellers with the purchase and selling of real estate properties within a defined geographical area.
Work with title companies, agents, attorneys, buyers, sellers, and lenders to facilitate sales and purchases.
Assisted buyers and sellers with the signing of documents, changes, scheduling and resolutions of inspections.
Monitored transactions to insure the proper closing and distribution of funds and property of the transaction.
Data TranscriberJan 2009 to Apr 2013 Internal Revenue Service － Kansas City, MO
Seasonal - Sorted and entered tax returns in the IRS database to process tax returns.
Reviewed forms for fraud and filing errors.
Handle daily office, administrative, and clerical duties.
Process payments through internal RPC system.
Revenue Management SpecialistJun 1999 to Dec 2008 AT&T － Lee's Summit, MO
Answered inbound and made outbound telephone bill collection calls.
Review credit for service activation.
Processed credit card and check payments by phone.
Answered email, letters, and online chat request.
Bachelors, Science06/2015National American University － Independence, MOScience
Associates of Arts, Liberal Arts05/2010Longview Community College － Lee's Summit, MOLiberal Arts
High School Diploma06/1996Northeast High School － Kansas City, MO
MO & KS Property & Casualty Insurance Producer License since 06/2011
MO & KS Licensed Real Estate Salesperson: since 05/2008
administrative law, insurance industry, real estate industry, tax industry, asset management, clerical skills, credit, detail oriented, office skills, legal forms preparer, funds distributor, prepare invoices, case documenting, Lexis-Nexis, Excel, Microsoft Office Applications, scheduling, investigations, team player, coordinating travel, written correspondence, conflict resolution