Staunch proponent of quality patient-centered care and positive patient experience. Strong background in clinical case
management and care coordination development and implementation to meet patient and population health needs,
promote quality cost-effective care, and ensure organizational fiscal well-being. Keen understanding of the concepts of
the business and economics of health care, and the need to coordinate cost effective care with quality clinical outcomes.
Strong leader utilizing Fair and Just Culture principles Comprehensive understanding of CMSA Standards
Business operations leader of Practice, Interqual criteria, utilization
Development and implementation of Patient Safety management, RAC audits, CMS CoP and Joint
and Quality Improvement initiatives Commission regulations
Problem solver Positive attitude
Team player Lifelong learner
2014 Press Ganey Staff Satisfaction scores: 92.7% positive response, 95% national percentile ranking and 99%
Chief Nursing OfficerSIERRA SURGERY HOSPITAL － Carson City, NV
Oversaw clinical operations of 15 bed inpatient surgical hospital with high volumes.
Including strategic development, regulatory compliance, clinical excellence, patient safety and quality improvement initiatives Improved physician-staff communication Directed integration of clinical and support services with larger health care system Board accountability for nursing budget Instituted electronic health record and successful Meaningful-Use funding Achieved exceptional patient outcome (SCIP), staff engagement and patient satisfaction scores Completed successful Joint Commission Survey Managed successful care coordination program.
12/2012 to 04/2013
Interim Chief Nursing OfficerSIERRA SURGERY HOSPITAL － Carson City, NV
Oversaw clinical operations of hospital services.
Implementation of the electronic health record.
Reorganized support services utilizing a "shared-service" approach with larger health care system.
Developed improved patient-safety initiatives.
01/2006 to 12/2012
ManagerSIERRA SURGERY HOSPITAL － Carson City, NV
Developed and implemented clinical case management program including pre-screening of surgical patients, discharge planning, utilization review, utilization management and quality improvement Management of staff including budget, staffing, staff development, performance appraisal, supervision and delegation Developed and implemented successful RAC audit program.
01/2001 to 01/2006
Hospitalist Clinical Case ManagerST MARY'S REGIONAL MEDICAL CENTER － Reno, NV
Participated in the development and implementation of the Hospitalist program including design of systems to.
facilitate benchmarks in LOS and resource utilization.
Worked collaboratively with care team including Physicians, RN Case Manager and MSW to meet the complex.
socioeconomic and medical needs of the challenging Hospitalist clientele.
01/1998 to 01/2001
Co-owner and Chief Operating OfficerCARE MANAGEMENT ASSOCIATES － Reno, NV
Development and operations oversight of community care management company.
Developed a statewide geriatric care management program for low income seniors in Northern Nevada.
01/1992 to 01/2001
Case ManagerST MARY'S REGIONAL MEDICAL CENTER － Reno, NV
Hospital units (including: critical care, telemetry, med/surg, neurology, orthopedics, pediatrics and.
01/1988 to 01/1992
Registered NurseSAINT MARY'S REGIONAL MEDICAL CENTER － Reno, NV
Medical/Oncology and Float Pool.
MASTER OF SCIENCE: NURSING SCIENCEUC Davis Betty Irene Moore School of Nursing － Sacramento, CANURSING SCIENCE Development of a Mental Health and Substance Abuse Medical Home for a local hospital
Development of a health coaching educational program for unlicensed healthcare workers
Quality improvement project for UC Davis Medical Center to develop a discharge nursing program to improve
HCAHPS scores and UM metrics
BACHELOR OF SCIENCE: NURSINGUniversity of Nevada -Reno － Reno, NVNURSING
approach, Auditing, budget, Business operations, Case Manager, Case Management, CMS, coaching, Community
Health, critical care, clientele, discharge planning, regulatory compliance, Mental Health, neurology, Nursing, Oncology, orthopedics, Patient Advocacy, patient-safety, Patient Safety, pediatrics, performance appraisal, Presentations, Press, Problem solver, Publications, Quality, Quality Improvement, rehabilitation, Self-motivated, shared-service, staff development, staffing, strategic
development, supervision, Symposium, Team player, telemetry