Hardworking food Service professional with 10+ years of experience in retail support and food management. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments. Looking to leverage my skills to successfully fill a role within this company.
Skills
Food Preparation and Safety
Store Policies and Procedures
Customer Service
Merchandising and Display
Best Resturuant 20l8 Murphy Adam's/ Rookie GM of the year 2018.
Food Manager Certified-ServSafe
Knowledge of POS systems, and HEB tech processes.
Education
Coppell High SchoolCoppell, TXExpected in ā āDiploma : - GPA:
The Art Institute of AtlantaAtlanta, GAExpected in 01/2008 ā ā:Marketing/Advertising - GPA:
Work History
United Family Of Stores - Cheese Specialist Roswell, NM, 04/2021 - Current
Maintained in-depth knowledge of cheese as well as related food and beverages to meet operational needs and boost sales.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Offered product samples to customers, generating additional sales through taste-testing.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Stocked food and service products, requesting reordering needs through vendors and warehouse. Proficent in DSD/ CrossDoc practices.
Knowledge and ability to effectively make decisions regarding production planners based on shrink and flow of business.
State Of Louisiana - Food Service Specialist Laplace, LA, 06/2021 - 04/2022
Maintained effective supply levels by monitoring and reordering food stock and dry goods. With a focus on HCC and production ingredients.
Easily interchange between all production positions, as well as front counter.
Passion for customer facing positions. Enjoy the opportunity to speak with customers and provide A+customer service, whilst using my skills as a salesman to boost basket penetration and department sales.
Maintained proper temperatures during storage, cooking and serving.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Learned other teammates' work tasks to train as backup.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Cava - Culinary Lead Greensboro, NC, 03/2020 - 06/2021
Maintained proper storage, prep and service procedures and maintained equipment and workspaces to drive sanitary conditions.
Anticipated guest's needs and responded to and acknowledged guests and resolved concerns.
Monitored food preparation, production and plating for quality control.
Controlled food costs and managed inventory.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Easily work an position in the kitchen, as well as counter service during peak hours. Towards the end of my time at TTXBBQ I was running shifts solo as manager in charge.
Perkins Restaurants - General Manager Memphis, TN, 02/2015 - 06/2020
Inventory control and orders for my location. COG% 29-30% Food Variance 1-2%
Guest Relations and responding promptly to all complaints. Turning upset guests into return business. 60-65%% NPS score with a 8.9 food quality and 9.5 accuracy .Brought Yelp scoring up by 1 star with positive marketing return competitions and focus on guest service.
Lead local marketing missions to build sales and secure catering. Some huge wins being Target and Texas State Bobcat. Helped in the creation of a local marketing team for my location.
All aspects of team management and development not limited to; New hire training and orientation, crisis management, monthly performance 1-1's, and training new management. I strongly believe the team is the core foundation and have turned high turnover locations into well-oiled machines.
Participated in many events and local fundraising opportunities. Was a part of festival and football concession at extremely high volumes.
Manage labor and can effectively make judgement calls for staffing based on revenue and the P&L budget.
Adherence and strong standards to recipe. Just a as much a force in the kitchen as in front of house. Skills include; Wok Cooking, prep and par level, strong waste management and consistency with recipe.
Easily can work all positions within my four walls if there is an emergency or I need to jump in. I have been a driver/cashier/cook/dishwasher all in 1 shift almost every day.
Great Brand Ambassador and bring a since of care and loyalty unmatched by other candidates.
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