LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Hardworking food Service professional with 10+ years of experience in retail support and food management. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments. Looking to leverage my skills to successfully fill a role within this company.

Skills
  • Food Preparation and Safety
  • Store Policies and Procedures
  • Customer Service
  • Merchandising and Display
  • Best Resturuant 20l8 Murphy Adam's/ Rookie GM of the year 2018.
  • Food Manager Certified-ServSafe
  • Knowledge of POS systems, and HEB tech processes.
Education
Coppell High School Coppell, TX Expected in Diploma : - GPA :
The Art Institute of Atlanta Atlanta, GA Expected in 01/2008 : Marketing/Advertising - GPA :
Work History
United Family Of Stores - Cheese Specialist
Roswell, NM, 04/2021 - Current
  • Maintained in-depth knowledge of cheese as well as related food and beverages to meet operational needs and boost sales.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Stocked food and service products, requesting reordering needs through vendors and warehouse. Proficent in DSD/ CrossDoc practices.
  • Knowledge and ability to effectively make decisions regarding production planners based on shrink and flow of business.
State Of Louisiana - Food Service Specialist
Laplace, LA, 06/2021 - 04/2022
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods. With a focus on HCC and production ingredients.
  • Easily interchange between all production positions, as well as front counter.
  • Passion for customer facing positions. Enjoy the opportunity to speak with customers and provide A+customer service, whilst using my skills as a salesman to boost basket penetration and department sales.
  • Maintained proper temperatures during storage, cooking and serving.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Cava - Culinary Lead
Greensboro, NC, 03/2020 - 06/2021
  • Maintained proper storage, prep and service procedures and maintained equipment and workspaces to drive sanitary conditions.
  • Anticipated guest's needs and responded to and acknowledged guests and resolved concerns.
  • Monitored food preparation, production and plating for quality control.
  • Controlled food costs and managed inventory.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Easily work an position in the kitchen, as well as counter service during peak hours. Towards the end of my time at TTXBBQ I was running shifts solo as manager in charge.
Perkins Restaurants - General Manager
Memphis, TN, 02/2015 - 06/2020
  • Inventory control and orders for my location. COG% 29-30% Food Variance 1-2%
  • Guest Relations and responding promptly to all complaints. Turning upset guests into return business. 60-65%% NPS score with a 8.9 food quality and 9.5 accuracy .Brought Yelp scoring up by 1 star with positive marketing return competitions and focus on guest service.
  • Lead local marketing missions to build sales and secure catering. Some huge wins being Target and Texas State Bobcat. Helped in the creation of a local marketing team for my location.
  • All aspects of team management and development not limited to; New hire training and orientation, crisis management, monthly performance 1-1's, and training new management. I strongly believe the team is the core foundation and have turned high turnover locations into well-oiled machines.
  • Participated in many events and local fundraising opportunities. Was a part of festival and football concession at extremely high volumes.
  • Manage labor and can effectively make judgement calls for staffing based on revenue and the P&L budget.
  • Adherence and strong standards to recipe. Just a as much a force in the kitchen as in front of house. Skills include; Wok Cooking, prep and par level, strong waste management and consistency with recipe.
  • Easily can work all positions within my four walls if there is an emergency or I need to jump in. I have been a driver/cashier/cook/dishwasher all in 1 shift almost every day.
  • Great Brand Ambassador and bring a since of care and loyalty unmatched by other candidates.


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Resume Overview

School Attended

  • Coppell High School
  • The Art Institute of Atlanta

Job Titles Held:

  • Cheese Specialist
  • Food Service Specialist
  • Culinary Lead
  • General Manager

Degrees

  • Diploma

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