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chargeback specialist resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Additional things that you should know about me. I am someone who is both driven and motivated with a desire to work closely with customers and coworkers. I am proficient at proof reading with exceptional customer service skills. I am a highly-motivated employee with the desire to take on new challenges. I encourage growth throughout and feel that you should never limit yourself. I strive to have a strong work ethic, to be adaptable within the company, and I have excellent interpersonal skills. I am the type of person who does not need to be micromanaged while working. I complete all my day to day assignments in a neat and timely manner; while making sure to triple check all work that I submit. I am quick at mastering new skills, and I pride myself on being a detailed note taker. All of my employers would describe me as someone who is a hardworking employee with excellent customer service and leadership skills. I am a multitasker that adheres to time management. Growing never stops with me and I welcome new challenges.

Skills

My additional skills are as follows:

  • Spreadsheet Management
  • Account Management
  • Document Preparation
  • Problem Resolution
  • Team Building
  • Active Listening
  • Basic Math
  • Microsoft Office
  • Good Work Ethic
  • Critical Thinking
  • Supervision & Leadership
  • Training & Development
  • People Skills
  • Customer Service
  • Organizational Skills
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Planning & Organizing
Education and Training
Lovejoy High School Hampton, GA Expected in 05/2006 High School Diploma : - GPA :
Experience
Fidelity National Information Services - Chargeback Specialist
Detroit, MI, 06/2018 - Current

While currently working for Global Payments / TSYS, my current responsibilities are as follows:

  • Explain daily processes and procedures to new hires, promoting better understanding of their job tasks.
  • Supply notes and create test for new hires
  • Advise management of new hires progression throughout their training course
  • Review cardholder accounts for fraud disputed transactions
  • Review, follow, and adhere to all bank policies
  • Prepare manual cases, open cases, and review cases for fraud reported transactions
  • Issue provisional credits for the cardholder's credit card accounts while determining if true has taken place on their account
  • Issue chargebacks on the cardholder's accounts in the attempt of retrieving the funds back from the merchant for the bank
  • Participate in group discussions with team members and management to develop new ways to combat fraud.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Connect patterns for underlying account associations to discover undetected fraud.
  • Complete pre-arbs on cases where the merchant has provided evidence to support their claim to not be held liable for disputed fraud transactions
  • Utilize Lexus Nexus to research cardholder's information further, while determining if true fraud has taking place on their account
  • Contact cardholders and advise of pending rebills / to ask further questions while reviewing fraud on their account
  • Prepare documents and assemble evidence for potential prosecution and civil litigation.
  • Compose rebill letters and upload documents to OnBase so that documents made be reviewed
  • Verify losses on accounts and determine if the losses are true losses or not a loss at all
  • Take continued training flashes and compliance courses
Divvydose - Collections Specialist
Nashville, TN, 07/2016 - 06/2018

As a Collections Specialist with TSYS my responsibilities were as follows:

  • Notify customers of delinquent accounts with an attempt to collect outstanding amounts.
  • Demonstrate excellent customer service while remaining calm, staying professional and provided exceptional service on calls, even while interacting with difficult individuals.
  • Arrange for debt repayment and establish repayment schedule based on customer finances.
  • Process payments over phone and set up recurring drafts for customers that are interested in auto payment to avoid other collection attempts / calls
  • Record and updated customer personal accounts with accurate contact information.
  • Review accounts to determine payment plan compliance or hardship programs
  • Follow collection methods to achieve and exceed company financial goals.
  • Meet demands of busy collections group by performing high volume of daily calls.
  • Assist management with training other team members.
  • Assist management with de-escalating difficult calls
  • Take training courses and compliance trainings
Brass Tap Beer Bar - Bartender
Eastvale, CA, 04/2010 - 04/2016

While working at Hooters as a waitress my duties were as follows:

  • Maintained excellent customer service
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Reported to management on the training status of new hires
  • Maintain a clean workspace at all times
Colliers International - Accounts Receivable
Chicago, IL, 05/2008 - 05/2009

While working with CMA my duties were:

  • Facilitated payment of invoices due by sending bill reminders and contacting clients
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Received and recorded cash, checks and transfers.
  • Process / scan payments to their appropriate accounts
  • Matched orders with invoices and recorded required information
  • File paperwork
  • Assist homeowners with their accounts

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Resume Overview

School Attended

  • Lovejoy High School

Job Titles Held:

  • Chargeback Specialist
  • Collections Specialist
  • Bartender
  • Accounts Receivable

Degrees

  • High School Diploma

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