Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Motivated Sales Associate with 4 years retail experience.  Award-winning retail sales and customer service expert. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.  High level of ownership and initiative.  
  • MS Office proficient
  • Dedicated team player
  • Excellent time management
  • Relationship selling
  • Exceptional multi-tasker
  • Team leadership
  • Results-oriented
  • Established track record of exceptional sales results
  • Excellent communication skills
03/2014 to 05/2016 Certified Samsung Experience Consultant Balfour | Austin, TX,

  • Recognized in National Samsung Publication for top Customer Service for the month of June. 
  • Approximately one email per month regarding excellent customer service from customers.
  • Highest NPS rating in Q4 2015 for customer service.
  • #1 in sales for Q2 2016.  Reaching 32% past sales goal.
  • March 2015 received Samsung Full Time Lead promotion.
  • 2015 Q4 became a Certified Sales Executive within Samsung.  
  • Train Best Buy sales associates on all Samsung devices.
  • Assist Market Manager; leading sales calls, travel to other locations for training/coverage.  
  • Manage daily sales goals.  Communicate goals within the Best Buy mobile team.  
  • Share product knowledge with customers while making personal recommendations.
  • Conduct consumer workshops, up to 10 attendees training on Samsung devices.
  • Inform customers about sales and promotions in a friendly and engaging manner.
  • Work closely with Best Buy management on ways to increase Samsung revenue in store.  
  • Conduct / Assist with carrier functions at Best Buy location and Best Buy mobile location.
  • Work closely with ATT, Verizon, Sprint regarding all promotions and events.
  • Perform all device resets.
  • Troubleshoot customer Samsung devices.
04/2012 to 02/2014 Sales Associate Community Action Program For Central Arkansas | Rose Bud, AR,
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Greeted store customers promptly and responded to questions with knowledgeable service.
  • Kept open communication with management team regarding all customer interactions.
  • Trained new employees on company customer service policies and service level standards.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Managed quality communication, customer support and product representation for each client.
  • Performed resets in a timely manner.  Kept department stocked and clean at all times.
  • Updated price changes on shelves and signage.

11/2011 to 03/2012 Teacher Little Tide Academy | City, STATE,
  • Carefully monitored children's play activities.
  • Offered detailed daily reports that outlined each child’s activities.
  • Created and implemented a developmentally appropriate curriculum that accommodated all children's ages.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. 
  • Read stories to the children and taught them painting, drawing and crafts.
Expected in 2010 High School Diploma | General Studies Paul W. Bryant High School, Tuscaloosa, Alabama GPA:

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