Motivated Sales Associate with 4 years retail experience. Award-winning retail sales and customer service expert. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. High level of ownership and initiative.
MS Office proficient
Dedicated team player
Excellent time management
Established track record of exceptional sales results
Excellent communication skills
Certified Samsung Experience Consultant April 2014 to June 2016Samsung － Fultondale, AL
Recognized in National Samsung Publication for top Customer Service for the month of June.
Approximately one email per month regarding excellent customer service from customers.
Highest NPS rating in Q4 2015 for customer service.
#1 in sales for Q2 2016. Reaching 32% past sales goal.
March 2015 received Samsung Full Time Lead promotion.
2015 Q4 became a Certified Sales Executive within Samsung.
Train Best Buy sales associates on all Samsung devices.
Assist Market Manager; leading sales calls, travel to other locations for training/coverage.
Manage daily sales goals. Communicate goals within the Best Buy mobile team.
Share product knowledge with customers while making personal recommendations.
Conduct consumer workshops, up to 10 attendees training on Samsung devices.
Inform customers about sales and promotions in a friendly and engaging manner.
Work closely with Best Buy management on ways to increase Samsung revenue in store.
Conduct / Assist with carrier functions at Best Buy location and Best Buy mobile location.
Work closely with ATT, Verizon, Sprint regarding all promotions and events.
Perform all device resets.
Troubleshoot customer Samsung devices.
Sales Associate May 2012 to March 2014Wal-Mart － Tuscaloosa, AL
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Greeted store customers promptly and responded to questions with knowledgeable service.
Kept open communication with management team regarding all customer interactions.
Trained new employees on company customer service policies and service level standards.
Verified that all merchandising standards were maintained on a daily basis.
Prevented store losses using awareness, attention to detail and integrity.
Managed quality communication, customer support and product representation for each client.
Performed resets in a timely manner. Kept department stocked and clean at all times.
Updated price changes on shelves and signage.
Teacher December 2011 to April 2012Little Tide Academy － Tuscaloosa, AL
Carefully monitored children's play activities.
Offered detailed daily reports that outlined each child's activities.
Created and implemented a developmentally appropriate curriculum that accommodated all children's ages.
Sparked creativity and imagination by helping children discover new things each day.
Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
Read stories to the children and taught them painting, drawing and crafts.
High School Diploma : General Studies, 2010Paul W. Bryant High School － Tuscaloosa, Alabama, USA