Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Motivated Sales Associate with 4 years retail experience. Award-winning retail sales and customer service expert. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. High level of ownership and initiative.
Highlights
MS Office proficient
Dedicated team player
Excellent time management
Relationship selling
Exceptional multi-tasker
Team leadership
Results-oriented
Established track record of exceptional sales results
Excellent communication skills
Experience
03/2014 to 05/2016Certified Samsung Experience ConsultantBalfour | Austin, TX,
Recognized in National Samsung Publication for top Customer Service for the month of June.
Approximately one email per month regarding excellent customer service from customers.
Highest NPS rating in Q4 2015 for customer service.
#1 in sales for Q2 2016. Reaching 32% past sales goal.
March 2015 received Samsung Full Time Lead promotion.
2015 Q4 became a Certified Sales Executive within Samsung.
Train Best Buy sales associates on all Samsung devices.
Assist Market Manager; leading sales calls, travel to other locations for training/coverage.
Manage daily sales goals. Communicate goals within the Best Buy mobile team.
Share product knowledge with customers while making personal recommendations.
Conduct consumer workshops, up to 10 attendees training on Samsung devices.
Inform customers about sales and promotions in a friendly and engaging manner.
Work closely with Best Buy management on ways to increase Samsung revenue in store.
Conduct / Assist with carrier functions at Best Buy location and Best Buy mobile location.
Work closely with ATT, Verizon, Sprint regarding all promotions and events.
Perform all device resets.
Troubleshoot customer Samsung devices.
04/2012 to 02/2014Sales AssociateCommunity Action Program For Central Arkansas | Rose Bud, AR,
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Greeted store customers promptly and responded to questions with knowledgeable service.
Kept open communication with management team regarding all customer interactions.
Trained new employees on company customer service policies and service level standards.
Verified that all merchandising standards were maintained on a daily basis.
Prevented store losses using awareness, attention to detail and integrity.
Managed quality communication, customer support and product representation for each client.
Performed resets in a timely manner. Kept department stocked and clean at all times.
Updated price changes on shelves and signage.
11/2011 to 03/2012TeacherLittle Tide Academy | City, STATE,
Carefully monitored children's play activities.
Offered detailed daily reports that outlined each child’s activities.
Created and implemented a developmentally appropriate curriculum that accommodated all children's ages.
Sparked creativity and imagination by helping children discover new things each day.
Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
Read stories to the children and taught them painting, drawing and crafts.
Education
Expected in 2010High School Diploma | General StudiesPaul W. Bryant High School, Tuscaloosa, AlabamaGPA:
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