Personable, friendly and solution-oriented employee with over 4 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, customer support , time management and sales. Dedicated to customer loyalty and satisfaction.
Working for Alorica (Samsung) I have to always ask probing questions to determine service needs and accurately input information into electronic system. I also have to document customer inquiries and feedback, including service delivery suggestions in company database. I educated customers on how to navigate devices and work within established frameworks to obtain desired services. I have always exceeded call speed, accuracy and volume benchmarks on consistent basis. I boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems. I pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction. I explained key information regarding new phones and services to customers to encourage informed decision-making. I accurately document calls and caller information in electronic system and made updates to data as needed. I managed customer expectations by clarifying needs, identifying options and recommending products and services. I documented conversations with customers to track requests, problems and solutions. I completed up to 60 outgoing calls per day. I consulted with customers to determine best methods to resolve service and technical issues. I evaluated customer account information to work on current issues and determine potential solutions. I delivered fast, friendly and knowledgeable service for routine questions and service complaints.
As a sales associate at Shoe Dept I answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. I also arranged new merchandise with appealing displays to encourage customer sales and move overstock items. I retained company policy knowledge to serve as resource for both coworkers and customers. I maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. I sold various products at Shoe Dept by explaining unique features and educating customers. I won store sales competition for highest sales, resulting in raise. I built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. I assisted customers by finding needed shoe items and checking inventory for items at other locations. I trained new sales employees on effective sales, service and operational strategies to maximize team performance. I stocked shelves and supplies and organized displays to focus customer attention on specific items. I recommended optimal merchandise based on customer needs and desires. I stayed up to date on store promotions, payment policies and security practices. I unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. I educated customers on product and service offerings.
When i worked at Migs Pizza Castle I educated guests on daily specials and appetizers, entrees, desserts and other menu items. I worked to satisfy customers by topping off drinks and anticipating condiments, napkins and other needs. I collaborated with host and cook to efficiently serve food and beverage options. I promoted desserts, appetizers and specialty drinks to optimize sales. I completed closing duties by emptying trash, cleaning up the restaurant and polishing silverware. I greeted customers, answered questions and recommended specials. I assisted customers in selecting appetizers, entrees and recommended alternative items for food allergies and gluten intolerances. I restocked nonperishable food items, condiments and napkins to keep pantry well-supplied. I minimized customer wait times by efficiently taking and filling large volume of orders each day. I processed customers' payments and provided receipts. I performed walked throughs during service to monitor guest satisfaction. I addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. I maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection. I checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. I greeted newly seated guests quickly and efficiently. I answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions. I calculated charges, issued table checks and collected payments from customers. I welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
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