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Call Center Representative Resume Example

Resume Score: 80%

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CALL CENTER REPRESENTATIVE
Summary

I am a skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. I excel at call center environments by consistently meeting and exceeding productivity goals.

Highlights
  • Call center experience
  • High customer service standards
  • Proficient in customer account software
  • 50+ words a minute typer
  • Employee relations specialist
  • Dedicated to process improvement
Accomplishments

Employee of the month at previous call center.

Managed call flow with up to 150 calls in queue per minute.

Experience
January 2012
to
Current
AloricaColorado Springs, COCall Center Representative

Maintain great customer focus while meeting statistic goals for client.

Manage customer's accounts in a whole and timely fashion.

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.

June 2010
to
July 2011
Valero Energy CorporationColorado Springs, COAssistant Manager

Provide training for employees and maintain company standards.

Complete all secondary work before end of shift i.e cleaning, stocking, counting.

Responsible for safely counting and handling daily deposits and doing morning paperwork.

December 2009
to
April 2010
Mary NystromColorado Springs, COAt home child care

Provide care for children and excel at household chores.

Structure homework and feeding times in accordance with schedule.

May 2009
to
November 2009
Village InnColorado Springs, COServer

Demonstrated exceptional customer service while working with a team.

Assisted in achieving a clean and well stocked restaurant.

Achieved customer satisfaction at every table to provide a promoter experience.

Education
09
Mitchell High SchoolColorado Springs, CO, United StatesHigh School
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Alorica
  • Valero Energy Corporation
  • Mary Nystrom
  • Village Inn

School Attended

  • Mitchell High School

Job Titles Held:

  • Call Center Representative
  • Assistant Manager
  • At home child care
  • Server

Degrees

  • High School

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