Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am a skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. I excel at call center environments by consistently meeting and exceeding productivity goals.

  • Call center experience
  • High customer service standards
  • Proficient in customer account software
  • 50+ words a minute typer
  • Employee relations specialist
  • Dedicated to process improvement

Employee of the month at previous call center.

Managed call flow with up to 150 calls in queue per minute.

Call Center Representative, 2012 - Current
Northwest Natural Gas Company Astoria, OR,

Maintain great customer focus while meeting statistic goals for client.

Manage customer's accounts in a whole and timely fashion.

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.

Assistant Manager, 05/2010 - 06/2011
Tractor Supply Topeka, KS,

Provide training for employees and maintain company standards.

Complete all secondary work before end of shift i.e cleaning, stocking, counting.

Responsible for safely counting and handling daily deposits and doing morning paperwork.

At home child care , 11/2009 - 03/2010
St. Hope Public Schools Sacramento, CA,

Provide care for children and excel at household chores.

Structure homework and feeding times in accordance with schedule.

Server, 04/2009 - 10/2009
Village Inn City, STATE,

Demonstrated exceptional customer service while working with a team.

Assisted in achieving a clean and well stocked restaurant.

Achieved customer satisfaction at every table to provide a promoter experience.

: High School, Expected in 09
Mitchell High School - Colorado Springs, CO

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Resume Overview

School Attended

  • Mitchell High School

Job Titles Held:

  • Call Center Representative
  • Assistant Manager
  • At home child care
  • Server


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