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call center representative Resume Example

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CALL CENTER REPRESENTATIVE
Professional Summary
I have always been good with the customer. I have a friendly " How may I help you attitude". I do all that is required of me as fast as I can and to the best of my ability. I try to reach out to others and help them as much as possible along the way. This has always been a great field for me.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Credit card processing
  • Multi-line phone talent
  • POS systems expert
  • Exceptional interpersonal communication
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Effective workflow management
  • Adherence to high customer service standards
  • Customer-focused
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
  • MS Office expert
  • Skilled in call center operations
  • Persuasive speaker
  • Customer service award
Work History
call center representativeJanuary 2015 to Current
H&R Block - Quincy, IL
  • Answered an average of 120 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
Customer service managerJune 2014 to January 2015
Wal- Mart - Quincy, IL
I was in charge of taking care of the cashiers, such as breaks, lunches, running them change, helping them with difficult customers, when the registers would have problems I was there to help to take care of that. I also just done any job that was needed of me whether it was filling in as cashier during busy times or working the money center, customer service desk, covering a break, pushing carts, I did it all.
customer serviceFebruary 2014 to May 2014
Dollar General - Quincy, IL
I was a cashier here as well as I unloaded freight off of the trucks on Fridays. Put the freight away kept the store clean.
Education
John F Hodge HighSaint James, MO
High School Diploma:
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Resume Overview

Companies Worked For:

  • H&R Block
  • Wal- Mart
  • Dollar General

School Attended

  • John F Hodge High

Job Titles Held:

  • call center representative
  • Customer service manager
  • customer service

Degrees

  • High School Diploma :

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