Energetic and Proactive in all aspects of Customer Service, Underground Construction, Quality Control and Call Center Management. I've been very successful in creating effective communication between personnel, the general public, and the management team. Seasoned Customer Service specialist with background in providing advice on diverse customer situations. Exceptional Training Manager in both startups as well as continual and ongoing training. Diverse backgrounds in employee Management and Customer Service. Dedicated to providing excellent Management skills and making operational and procedural improvements and dedicated to employee development.
Managed, Supervised and Directed teams of 5 to 70 employees in both an inside and outside environment. Have been part of 2 startups, one being a Call Center, the other an Engineering Company in which both
Rolled out all new company policies, procedures, agent compensation plans and created all training manuals, in just 1 month, resulting in the startup of the Las Vegas Call Center.
Recipient of the CEO Award in 2014.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Reduced staff turnover by 37% in one year by implementing several well-received team and morale-building programs.
Saved 8% on supply costs by working closely with suppliers to ensure components met department quality standards.
Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.
administrative, budget, Business management, Call Center, commodities, conflict resolution, consultant, Cost control, CRM, client, clients, customer satisfaction, Excellent Customer Service, Customer Service, customer support, detail-oriented, Inventory control, Leadership, listening, Management skills, marketing, Access, Excel, Outlook, Power Point, Microsoft Word, natural gas, Strong organizational skills, personnel, policies, problem solver, process improvement, progress, Project Management, protocols, quality, Quality Control, rapport, safety, sales, Strategic Management, Swedish, teacher, Telecommunication, phone, therapy, training manuals
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