Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Skills
Customer support
Documentation and reporting
Proficient in Microsoft Office
Transcription
Cloud applications
Keyboarding
Customer Relationship Management
Verbal and written communication
Customer service optimization
Answering questions
Performance improvement
Inbound phone calls
Calm disposition
Call center operations
Logging call information
Technical Support
Problem-solving skills
Cash counting
Accounting systems and software
Compliance, banking laws and regulations
Deposit and Withdrawal Management
Cash Handling
Appraisal compilation
Loan Processing
Information Verification
Interviews
Financial Document Review
Application preparation
Legal compliance
Relationship building and management
Excellent time management skills
Ledger and balance sheet competency
Financial Advising
Financial Management
Cost accounting
Consumer banking specialist
Loans
Cheerful
Savvy relationship-builder
Business Development
Financial services
Work History
Call Center Customer Service Representative, 12/2015 to Current Republic Services, Inc. – Melrose Park, IL,
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Documented and detailed calls and complaints using call center's CRM database.
Resolved customer complaints and addressed emergency requests and needs.
Referred complex issues relating to online order system or technology to help desk for further evaluation.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Contributed to company achieving and holding industry-leading customer service ratings.
Teller Service Representative, 09/2013 to 12/2015 PNC Bank Services – City, STATE,
Educated customers on use of banking website and mobile apps.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
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