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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.

Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Skills
  • Customer support
  • Documentation and reporting
  • Proficient in Microsoft Office
  • Transcription
  • Cloud applications
  • Keyboarding
  • Customer Relationship Management
  • Verbal and written communication
  • Customer service optimization
  • Answering questions
  • Performance improvement
  • Inbound phone calls
  • Calm disposition
  • Call center operations
  • Logging call information
  • Technical Support
  • Problem-solving skills
  • Cash counting
  • Accounting systems and software
  • Compliance, banking laws and regulations
  • Deposit and Withdrawal Management
  • Cash Handling
  • Appraisal compilation
  • Loan Processing
  • Information Verification
  • Interviews
  • Financial Document Review
  • Application preparation
  • Legal compliance
  • Relationship building and management
  • Excellent time management skills
  • Ledger and balance sheet competency
  • Financial Advising
  • Financial Management
  • Cost accounting
  • Consumer banking specialist
  • Loans
  • Cheerful
  • Savvy relationship-builder
  • Business Development
  • Financial services
Work History
Call Center Customer Service Representative, 12/2015 to Current
Republic Services, Inc.Melrose Park, IL,
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Contributed to company achieving and holding industry-leading customer service ratings.
Teller Service Representative, 09/2013 to 12/2015
PNC Bank ServicesCity, STATE,
  • Educated customers on use of banking website and mobile apps.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Executed wire transfers, stop payments and account transfers.
  • Ensured all supplies were stocked for customers and personal teller station.
Bank Teller & Mortgage Loan Processor Assistant, 07/2011 to 09/2013
Beneficial BankCity, STATE,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Set up and completed loan submission packages.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Handled any conditions sent from underwriting departments.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Coordinated closing process with attorneys, title companies and government clerks.
Education
Bachelor’s: , Expected in 06/2014
Community College of Philadelphia - Philadelphia, PA
GPA:
Diploma: , Expected in 05/2011
Strawberry Mansion High School - Philadelphia, PA
GPA:

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Resume Overview

School Attended

  • Community College of Philadelphia
  • Strawberry Mansion High School

Job Titles Held:

  • Call Center Customer Service Representative
  • Teller Service Representative
  • Bank Teller & Mortgage Loan Processor Assistant

Degrees

  • Bachelor’s
  • Diploma

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