Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Detail-oriented and organized Transportation Logistics Coordinator offers comprehensive background in transportation management. Expert in transportation operations, waste prevention and safety compliance.

Core Qualifications
  • Typing Speed 35 Words Per Minute
  • Apple or Macintosh Computers
  • Database Software (Oracle, Access, etc)
  • Data Entry Terminal (PDT, Mainframe Terminal, etc)
  • Desktop Publishing Software (InDesign, etc)
  • EMail Software (Outlook, Thunderbird, etc)
  • Internet Browser (Internet Explorer, Firefox, etc)
  • Networking or Lan Software (Cisco, etc)
  • Personal Computers
  • Presentation Software (PowerPoint, Flash, etc)
  • Word Processing Software (Word, WordPerfect, etc)
  • Driver's License
  • Class A - Commercial
  • Commercial Driver's License Endorsements
  • N - Tanker
  • T - Doubles/Triples


  • Inventory tracking
  • Scheduling
  • Diagnostics knowledge
  • Results-driven
  • Customer service-oriented
  • SAP warehouse management systems
  • Safe driver
  • Customer service-focused
  • Relationship building expert
  • Deadline-driven
  • Motivated team player
  • Sound judgment
Education
Austin Community College Austin, Texas Expected in Mar 2005 Select One : Trucking - GPA : GPA: 2.1

Trucking GPA: 2.1

Everest Institute Austin, Texas Expected in 2005 HVAC Technician EPA Clean Air section 608 Certification Mainstream Engineering Corparation : Heating And Air Conditioning - GPA :

HVAC courseworkIndustrial Maintenance and Industrial Facilities Technology coursework

Austin Community College Austin, Texas Expected in 2000 Occupational License or Certification HFC-410A Handling,Use and Recovery Certification Certification Mainstream Engineering Corparation : Building and Construction - GPA :

Coursework in Residential Carpentry, Blueprint Reading and Construction SafetyCoursework in Basic Construction Safety and Hand and Power ToolsCoursework in Floor Systems, Wall and Ceiling FramingCoursework in Concrete Materials and FormsBuilding Construction Trades Technology Certificate

Austin, Texas Expected in Select One : - GPA :
Experience
Transdevna - Call Center CSR REP
Gardena, CA, 02/2014 - 04/2014

Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Processed customs duties and fees quickly to release international shipments.Negotiated bulk shipping discounts with contracted carriers.Evaluated operational records and made scheduling adjustments to maximize efficiency.Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping.Resolved service issues in a timely manner, including coordinating and processing returns.Received incoming shipments and reviewed contents against purchase order for accuracy.Rotated stock by code and receiving date.Transported goods from racks, shelves and vehicles.Worked at a rapid pace to meet tight deadlines.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

3M Companies - Circuit Board Assembly
Chelmsford, MA, 02/2012 - 11/2012
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.Adjusted machine feed and speed if machine malfunctioned.Consulted welding chart specifications to select appropriate type and thickness of metal.Examined weld for bead size and other specifications.Maintained proper stock levels on a line.Started machine operations by inserting control instructions into control units.Inspected finished products for quality and adherence to customer specifications.Worked with managers to implement the company's policies and goals.
Belfor - Driver/Operator
Downers Grove, IL, 04/2011 - 05/2012

Coordinated with freight forwarders to expedite international shipments.Synthesized project findings into actionable recommendations with demonstrable effects on business performance.Established transportation cost standards and economical shipping practices.Evaluated operational records and made scheduling adjustments to maximize efficiency.Stacked and transported all overstock to storage areas.Communicated with floor managers to determine merchandise placement.Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.Unloaded cargo from truck with hand trucks and pallet jacks.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.Inspected product load for accuracy and safely transported it around the warehouse.Contacted customers prior to delivery to confirm and coordinate delivery times.Loaded and unloaded [Number] delivery vans per shift.

Vca Antech, Inc. - Manufacturing & Production
Audubon, NJ, 07/2011 - 11/2011
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.Adjusted machine feed and speed if machine malfunctioned.Consulted welding chart specifications to select appropriate type and thickness of metal.Helped achieve company goals by supporting production workers.Maintained proper stock levels on a line.Started machine operations by inserting control instructions into control units.Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.Inspected finished products for quality and adherence to customer specifications.Planned and laid out work to meet production and schedule requirements.Conducted experiments on biomass or pretreatment technologies.Coordinated inventory and cost control programs.Worked with managers to implement the company's policies and goals.Reviewed the performance of subordinates.Started up and shut down processing equipment.Troubleshooted problems with equipment, devices or products.
Blue Whale Moving Co - Driver/Mover
City, STATE, 04/2007 - 10/2008
  • Negotiated contracts with outside providers to minimize costs to the company and customers.Synthesized project findings into actionable recommendations with demonstrable effects on business performance.Evaluated operational records and made scheduling adjustments to maximize efficiency.Conducted research on logistics operations, including literature reviews, interviews and site visits.Stacked and transported all overstock to storage areas.Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.Unloaded cargo from truck with hand trucks and pallet jacks.Forecasted manpower requirements based on daily workload and company targets.Inspected product load for accuracy and safely transported it around the warehouse.Contacted customers prior to delivery to confirm and coordinate delivery times.
Maxserve - CSR
City, STATE, 08/2004 - 03/2006
  • Respond to all customer inquiries and complaints, and conduct collection activity on active and inactive accounts.
  • Maintain all billing & collections records.
  • Conduct client or market surveys in order to obtain information about potential customers.Identified customer needs through market research and analysis.
  • Average 60 cold calls a day to business and private individuals by telephone in order to solicit sales for goods and services.
  • Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.
Newman's Constuction - General Contrator
City, STATE, 01/2004 - 06/2004
  • Built and disassembled scaffolds, bracing and barricades.Assisted skilled workers with construction projects in all phases of rough and finish carpentry.Cleaned all construction areas to avoid hazards.Mixed and laid concrete to raise top of manhole to the street level.Installed, repaired and rebuilt tile, brick and stone surfaces.Completed indoor and outdoor residential and commercial construction projects.Used grouting trowels to apply grout between joints of bricks and tiles.Cut materials to specified sizes for installation using power saws and tile cutters.Transported materials, tools and machines to installation sites.Worked with tools such as pruning saws, hedge and brush trimmers and axes.Assisted large crews in erecting, repairing and the wrecking of buildings and bridges.Used a pick and shovel to dig, spread and level dirt and gravel.
Certified Communications - Level II Voice and Data Technician
City, STATE, 02/1999 - 08/2000
  • Installed cable in the commercial construction field.
  • Knowledge of proper EIA/TIA standards with installation and termination for structured cabling, work in the low voltage, installation and termination of Cat 5, Cat 5e, Cat 6, or Fiber Optics, closet build-outs, and dressing.
  • Installed Backbone Cabling and Infrastructure Support Knowledge of Systimax Structured Connectivity Solution Data Technology Installation.
  • Completed OSHA 10-Hour Construction Safety Course Installed, tested, maintained, and repaired category 3, 5,5e, 6, and fiber optic cable for voice and data systems.
  • Completed data center patch cord installation, moves and changes.
  • Installed data center equipment and racks, station end telecom and PC's Installed CCTV cable for security cameras and television reception and teleconference support.
  • Achieved lead technician of testing crews on new construction and renovations.
Professional Affiliations
Skills

Apple, assembly, billing, cable, Cabling, Cat 5, Cisco, client, Data Entry, Database, Desktop Publishing, EIA, EMail, Fiber Optics, Flash, HVAC, InDesign, Internet Explorer, Lan, layout, notes, Macintosh Computers, Mainframe, market, materials, Access, office, Outlook, PowerPoint, Word, Multi-meters, Networking, Oracle, oscilloscopes, PC's, personnel, cameras, quality assurance, reception, retail, Safety, sales, schematics, shipping, soldering, Structured, Technician, telecom, telephone, phone, television, Typing Speed, voice and data, welding, Word Processing, WordPerfect

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Resume Overview

School Attended

  • Austin Community College
  • Everest Institute
  • Austin Community College

Job Titles Held:

  • Call Center CSR REP
  • Circuit Board Assembly
  • Driver/Operator
  • Manufacturing & Production
  • Driver/Mover
  • CSR
  • General Contrator
  • Level II Voice and Data Technician

Degrees

  • Select One
  • HVAC Technician EPA Clean Air section 608 Certification Mainstream Engineering Corparation
  • Occupational License or Certification HFC-410A Handling,Use and Recovery Certification Certification Mainstream Engineering Corparation
  • Select One

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