Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Retail sales professional versed in product placement and merchanding. Extensive experience in inventory management and shipment processing. Expert retail sales professional offering 10 years experience in retail customer service and retail management. Focused on exceeding sales goals. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Accomplished Assistant Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.
Highlights
  • Strong design sense
  • Conceptual thinker
  • Time management
  • Design strategy
  • Creative and artistic
  • Self-motivated professional
  • Quick learner
       20/20 Design experience
  • Superior communication skills
  • Cheerful and energetic
  • Flexible scheduling
  • Effective team player
  • Superior organization skills
  • Resolution-oriented
  • Dependable and reliable
Accomplishments
Fulfilled all supervisory duties when Store Manager was on vacation.
Experience
Cabinet Specialist, 04/2016 to 06/2016
Marriott InternationalTustin, CA,
  • Stocked and replenished merchandise according to store merchandise layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company\\'s mission and values.
  • Shared best practices for sales and customer service with other team members to help improve the store\\'s efficiency.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
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Cabinet Specialist, 09/2015 to 04/2016
Lakeshore Learning MaterialsFountain Valley, CA,
  • Stocked and replenished merchandise according to store merchandise layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Identified potential shoplifters and alerted management.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company\\'s mission and values.
  • Followed up with over 4 customers each week to verify that they were satisfied with purchases.
  • Shared best practices for sales and customer service with other team members to help improve the store\\'s efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Worked with the management team to implement the proper division of responsibilities.
  • Actively pursued personal learning and development opportunities.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Maintained established merchandising  standards, including window, sales floor and promotional displays.
co owner, 09/2014 to 07/2015
Kaiser's DinerCity, STATE,
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Reduced and controlled expenses by reviewing daily sales looking at payroll and food cost and making adjustments
  • Created financial plan covering a one year 3 year plan and projecting growth at 25%,50% 75% and 100%
  • Defined strategy and business plan for restaurant using catering take out and delivery business .
  • Trained 4 new sales associates each quarter.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Mentored new sales associates to contribute to the restaurants positive culture.
  • Actively pursued personal learning and development opportunities.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
Flooring Specialist, 08/2013 to 08/2014
LowesCity, STATE,
Stocked and replenished merchandise according to store merchandise layouts.
Priced merchandise
Cleaned and organized the store, including the checkout desk and displays
Kept files organized for 6 months and would call customer that had not purchased product
Sold details for flooring to make sure customer received the right amount of product
Assisted customers with educating them with the products we offered as well as the installation service
Shared best practices for sales and customer service with other team member to help improve the stores efficiency.
Assistant Store Manager, 07/2010 to 08/2013
Kirkland HomeCity, STATE,
Managed team of 20-30 of professionals.
Reduced and controlled expenses by shrinkage and payroll
Surpassed revenue goals in four consecutive quarters
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs. Opened and closed the store, which included counting cash drawers and making bank deposits.
Maintained visually appealing and effective displays for the entire store.
Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Educated customers on product and service offerings.
Co -Owner/Manager, 2006 to 01/2016
Liquor StationCity, STATE,
Assist customer with finding Wine, Liquor and or Beer
Reset entire store when we moved locations.
Marketed business via fundraising baskets and non profit events.
Go to tasting so we  could educate or staff and customers.
Window designer, 2005 to 05/2006
WindowscapesCity, STATE,
Free in-home consultations
Assisted Customers with material choices for window treatments and drapery treatments
OKC home and garden show display which generated leads
Vendor maintance check on customer order
Keeping  customers informed of product estimated delievery
Scheduling measurements and installations of product
Daily bookkeeping operations expenses paying invoices
Education
High School Diploma: , Expected in 1984
Springfield High School - Springfield, Vermont
GPA:
Associate of Arts: , Expected in
- ,
GPA:
Accountant, didn\'t graduate Trinidad Jr College - Trinidad Co
Skills
Accountant, cash register, cash register, closing, Computer literate, Credit, customer relations, customer satisfaction, customer service, Employee relations, inventory, listening, Merchandising, window, policies, POS, problem solver, Retail sales, sales, staffing, team player, telephone  20/20 kitchen design

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Resume Overview

School Attended

  • Springfield High School

Job Titles Held:

  • Cabinet Specialist
  • Cabinet Specialist
  • co owner
  • Flooring Specialist
  • Assistant Store Manager
  • Co -Owner/Manager
  • Window designer

Degrees

  • High School Diploma
  • Associate of Arts

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