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Business Systems Consultant Resume Example

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BUSINESS SYSTEMS CONSULTANT
Professional Summary

IT professional with a passion for cloud computing and cybersecurity, utilizing Technical skills in problem solving, scientific analysis and programming. Along with R&D and logistics, I use strong communication to effectively partner with and service the Business.

Skills
  • Data Science
  • Quantitative Analysis
  • Research
  • Cisco
  • Tableau
  • Data Visualization/Automation Tools
  • Google Cloud Platform
  • Risk Management
  • Cloud Computing
  • Python
  • Qlik
  • Business Analysis
  • Technical Analysis
  • Operational Improvement
  • Cybersecurity
Work History
Business Systems Consultant09/2019 to Current
Wells Fargo – Charlotte, North Carolina
  • Expertise with Technical daily operations of hardware asset operations team, focused on performing daily discrepancy management processes.
  • Daily efforts to review, assign, and drive remediation of hardware asset discrepancies found in Wells Fargo network.
  • Drive daily activities working with resources among multiple groups to ensure new discrepancies each day, triaging to identify ownership, and assigning to asset owners towards remediation of discrepancy, as well as reporting on status and SLA attainment.
  • Developed flowcharts and technical diagrams to describe and lay out logical operational steps for business processes.
  • Led and audited international subsidiaries and operational processes to mitigate risks.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Track and report KPI's and Metrics for over 1000 plus assets.
  • Achieved cost-savings by developing functional solutions to technical problems.
Systems Analyst (40hrs/wk)01/2017 to 09/2019
Novant Health, Inc – Indian Land, South Carolina
  • Participate in weekly team meetings to help technical support, test, and analyze applicable business applications submitted by hospital clinicians/staff members; utilize ServiceNow, suite of cloud-based applications creating single-system of record enterprise IT, and consisting of Software Asset Management, Intelligent Apps, IT Operations Management, and other offerings.
  • Part of Digital Product & Services Ancillary Applications Team that assists in implementing reports with intention of technical tracking measures for performance
  • Provide Tier 2-4 back end data integrity support to operations.
  • Discussing incident/request tickets with team members to get understanding of how tickets are issued and ways to design user/customer-friendly and intuitive IT solutions.
  • Work collaboratively and effectively with team members (eight total Systems Analysts) and outside staff members as team reviewed MedQuest and newly requested RITM; Novant Health ITSM Program focuses on delivery quality services through responsiveness, skilled innovation, and repeatable processes based on ITIL framework (Change Release, Service Level, and Service Continuity) and ETL processes for easy data flow.
  • Retrieving information from database using SQL for Electronic Healthcare Record (EHR) in order to address array of business information needs and improve quality of patient health.
  • Utilizing ServiceNow Agile/Scrum environment to enable Digital Products & Services Ancillary Applications Team, to more efficiently drive change and increase velocity of innovation across our enterprise. Digital Products & Services is more agile organization, better able to adapt to shifting business priorities with accelerated rate of change in business environment.
  • Implementing BI Reporting for use of specific documents such as Business Impact Analysis (BIA), Disaster Recovery Plan (DRP), Scorecard and Notebook. BIA is methodology used to determine effect of interruption of services on department at Novant Health. It will assist in determining recovery time objective (RTO) and recovery point objective (RPO) for each process. DRP, Scorecard and Notebook represents following: logical and physical data modeling needed to support business initiatives of Novant.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Network Systems Engineer05/2012 to 08/2012
Cisco Systems – Research Triangle Park, North Carolina
  • Delivered detailed design diagrams, complete technical documentation and change scripts using various tools.
  • Worked as a team member of the Enhanced Customer Aligned Testing Services (eCATS) group, successfully providing support with engineers on a per project basis with included:
  • Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
  • Experience performing day-to-day LAN and WAN administration, maintenance and support.
  • Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
  • Plan test bed in order for the project
  • Locate and rack appropriate devices
  • Interconnect devices according to network topology
  • Power management and Lab monitoring
  • VMware Infrastructure (vCenter)
SRR LSE Intern05/2011 to 08/2011
Savannah River Remediation – Aiken, South Carolina
  • Analyzed model of Melter to match characteristics of production Melter
  • Conducted comparison of thermal data by using light spectrometer to compare thermal dynamics from Process Information (PI) data collection system and thermal dynamics of parameters production melter, in relations to simulator melter.
  • Performed intensive technical study of source code of Melter Model to understand mathematical modeling and interrelationship of Model variables and constants with interconnecting systems to improve correlation of Melter model, to ensure threshold is between at least 50%.
Education
Bachelor of Science: Mathematical Sciences2016Clemson University- Clemson, SC

*Relevant Coursework includes Calculus I-II-III, Discrete Math, and Linear Algebra

Technical Skills

Proficient skills with Python, SQL, Java, Cloud Computing, MATLAB, Adobe Acrobat (DC, X, Professional), ServiceNow, Cisco WebEx/Jabber Client & Meeting, Cisco VPN, MS Office Suite, Windows XP/2000/Vista/7/Server, VMware/vCenter, Google Analytics, Google AdWords, Cybersecurity and more.

Certifications

- Google Adwords Display Certification

- Google Adwords Fundamentals

- Google AdWords Mobile Certification

- Google Adwords Video Certification

- Google Cloud Platform Big Data and Machine Learning Fundamentals

- Leveraging Unstructured Data w/ Cloud Dataproc on Google Cloud Platform

- Managing Big Data with MySQL (Duke University)

- Learning Cloud Computing: Core Concepts (Linkedin Learning)

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Resume Overview

Companies Worked For:

  • Wells Fargo
  • Novant Health, Inc
  • Cisco Systems
  • Savannah River Remediation

School Attended

  • Clemson University

Job Titles Held:

  • Business Systems Consultant
  • Systems Analyst (40hrs/wk)
  • Network Systems Engineer
  • SRR LSE Intern

Degrees

  • Bachelor of Science : Mathematical Sciences 2016

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