business support specialist resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
01/2020 to Current
Business Support Specialist Department Of Defense Palmdale, CA,
  • Communicate with coworkers to diagnose problems
  • Troubleshoot and resolve IT issues in a timely manner
  • Provide support remotely
  • Document support procedures that coworkers can follow
  • Provide telephone support to users via the district’s help desk system
  • Coordinate and schedule monthly trainings
  • Assist with system implementation
  • Maintain records of all end user requests for support
  • Provide continuous support of end user’s daily processing and reporting requirements
  • Assist in providing security and confidentiality for all district data maintained by the department
  • Provide expert support and troubleshooting via telephone and web chat services
  • Deliver exceptional customer experiences and promoted strong relationships
  • Collect, arrange, and input information into database system
  • Generated reports detailing findings and recommendations
03/2018 to 01/2020
Buyer Associate Follett Corporation Cincinnati, OH,
  • Performed preliminary contract reviews to ensure accurate information
  • Maintained documents related to quotes, bids, proposals, renewals, and contracts
  • Assisted with tabulating quotes, bids, and evaluation for proposals
  • Developed written price estimates for schools and departments
  • Maintained the external vendor bidding system
  • Reviewed requisitions and purchasing card transactions
  • Advised staff and provided technical assistance on best methods for purchasing services
  • Conducted vendor research to forecast price trends and anticipate future problems
  • Negotiated pricing for materials and supplies from vendors to secure best value
  • Demonstrated respect, friendliness, and willingness to help wherever needed
01/2018 to 03/2018
Administrative Assistant Harsco Corporation Sarver, PA,
  • Typed reports and correspondence
  • Compiled data under supervision
  • Requisitions and received supplies
  • Performed varied and irregular secretarial duties
  • Performed work requiring decisions
  • Took dictation and transcribing in proper form
  • Filed correspondence and records and maintaining an effective filing system
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Scheduled office meetings
  • Monitored supervisor's work calendar and scheduled meetings
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Organized weekly staff meetings and logged minutes for company records
  • Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events
02/2017 to 03/2018
Bartender Dacha Beer Garden Washington, DC,
  • Delivered exceptional, friendly, and fast service
  • Answered questions about menu selections and make recommendations when requested
  • Accurately records orders and partners with team members to serve food and beverages that exceed guests’ expectations
  • Skillfully anticipates and addresses guests’ service needs
  • Bar maintenance, table clearing, beverage mixing, and bill generation
05/2017 to 12/2017
Human Resource Representative Loma Linda University Medical Center Murrieta-Main, CA,
  • Guided new hires through the on-boarding process
  • Communicated with candidates and new hires at the direction of the Human Capital Partner
  • Assisted with the hiring process, including reviewing and posting job requisitions
  • Followed up with routine screening and identification of applications relative to criminal history, education, and employment history
  • Processed employee paperwork and assist with preparation of information for Board agenda items
  • Provided customer service to employees and applicants
  • Oversaw and managed hiring process and assisted Human Resources
  • Analyzed issues and employed improvement processes
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction
08/2012 to 02/2017
Waitress Agia Scottsdale, AZ,
  • Interacted and assisted customers with drink and food selections
  • Suggested drinks upgrades to customers to increase sales
  • Served a variety of cocktails and checked IDs to verify age requirement
  • Maintained a neat, organized, clean, and safe work environment
  • Trained new employees
Expected in 2018 to to
Master of Business Administration:
Saint Leo University - Saint Leo, FL
Expected in 12/2016 to to
Bachelor of Applied Science: Health Services Administration
Saint Petersburg College - Saint Petersburg, FL ,

60 Hour Capstone at Florida Hospital of Tampa

Expected in to to
Graduated With Medical Coding Certificate:
Saint Petersburg College - ,
Expected in to to
Associates of Art Degree:
Pasco Hernando State College - ,
Expected in to to
Nature Coast Technical High School - ,
  • Excellent problem-solving skills and ability to adapt to changing stressful circumstances
  • Able to follow and assist in the management of a diverse workforce
  • Strong interpersonal, organizational, and customer service skills
  • Fully competent in all Office software applications: Microsoft Word, Excel, and PowerPoint
  • Quick to learn and adapt to new business systems
  • Able to prioritize workload, meet goals, and maintain effective working relationships
  • Able to follow as well as develop and implement effective policies and procedures
  • Good Telephone Etiquette
  • Attention to Detail
  • Telephone support
  • Troubleshooting skills
Professional Summary
  • Knowledgeable Business Support Specialist bringing more than 2 years of experience in the Technology Industry.
  • Successful at coordinating and processing physical and digital documents.
  • Strengths include open communication, critical thinking, and data analysis.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure the Data Management Analyst position.
  • Ready to help team achieve company goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.

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Resume Overview

School Attended

  • Saint Leo University
  • Saint Petersburg College
  • Saint Petersburg College
  • Pasco Hernando State College
  • Nature Coast Technical High School

Job Titles Held:

  • Business Support Specialist
  • Buyer Associate
  • Administrative Assistant
  • Bartender
  • Human Resource Representative
  • Waitress


  • Master of Business Administration
  • Bachelor of Applied Science
  • Graduated With Medical Coding Certificate
  • Associates of Art Degree
  • Diploma

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