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business development specialist sales csr resume example with 10+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Consistently recognized for sales performance and excellence in customer service. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences.

Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Diligent with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue.

Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.

Skills

Certifications for Nucor Buildings, Chief Buildings, American Buildings, Butler
Buildings, B&C Buildings, Varco Pruden Buildings, Ceco Buildings, MBCI
Products, Kingspan Products, Class H welding certificate, Osha 100 certificate,
Forklift certification, U.S. Coal safety certifications, U.S. Uranium safety
certifications, U.S. Soda Ash safety certifications, CPR-First AID.

  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Relationship building
  • Upselling
  • Sales expertise
  • Merchandising understanding
  • Professional demeanor
Work History
07/2019 to 01/2021 Business Development Specialist, Sales, CSR Take 5 Oil Change | Duncanville, TX,
  • Closed over $6million in sales each 1 1/2 years, including preparing contracts and processing order forms.
  • Completed orders through Bluebeam system and organized product deliveries to meet customer timetables.
  • Achieved perfect attendance record for 18 months consecutively.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Educated customers on products and order of production to enhance sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Developed, marketed and sold full range of construction projects, including General Construction Services and Metal Buildings.
  • Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Comprehended and documented legal terminology.
  • Increased account base by 5 new clients over 18 months, leveraging networking and referrals.
  • Evaluated needs, optimizing strategies to meet customer demands.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Came up with detailed plans to enhance sales management and prioritize long-term business goals.
  • Drove team revenue totals by bringing in over $6 million in sales.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Delivered transcription with precise use of grammar, spelling and punctuation.
  • Educated associates on market trends and stayed up-to-date on forecasts and construction news.
  • Engaged with customers to effectively build rapport and lasting relationships.
11/2016 to 07/2019 District Manager Arthur J Gallagher & Co. | Cambridge, MD,
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Recruited and trained contractors on distribution procedures, routes and circulation logistics.
  • Brought about industry-leading Metal Building Systems by applying strategic industry knowledge and leadership skills.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Conceptualized and implemented strategies to realign operational strategies and enhance management approaches.
  • Supervised 21 Construction companies to enforce high-quality standards of operation.
  • Held weekly meetings with Builders to identify techniques to overcome sales obstacles.
  • Awarded Top Sales Award, Top Number of new customers.
  • Modeled best practices for sales and customer service.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
06/2010 to 11/2016 Client Development Adolfson And Pe3terson Construction | City, STATE,
  • Created robust client development plan to engage markets and meet sales and profit objectives.
  • Represented company at various industry events, meetings and conferences to solidify existing and new client relationships.
  • Analyzed and studied market and business trends to recommend new strategies and prepare for upcoming changes.
  • Established new business opportunities with targeted clients through prospecting, networking and closing techniques.
  • Generated and followed up on leads by making contact with prospects and creating interest in company.
  • Executed and managed daily client development activities, including client visits, inside phone sales and national marketing campaigns, increasing client base 27%.
  • Used Bluebeam, Word, Excel to maintain accurate records of all contact with clients and handle correspondence.
Education
Expected in 05/1997 to to High School Diploma | Natrona County High School, Casper, GPA:
  • Member of Natrona County Honor's Role 4 years
  • Member of Football Team, Basketball Team, Rodeo Team
  • Graduated with 3.7 GPA
Certifications

Certifications for Nucor Buildings, Chief Buildings, American Buildings, Butler
Buildings, B&C Buildings, Varco Pruden Buildings, Ceco Buildings, MBCI
Products, Kingspan Products, Class H welding certificate, Osha 100 certificate,
Forklift certification, U.S. Coal safety certifications, U.S. Uranium safety
certifications, U.S. Soda Ash safety certifications, CPR-First AID.

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Resume Overview

School Attended

  • Natrona County High School

Job Titles Held:

  • Business Development Specialist, Sales, CSR
  • District Manager
  • Client Development

Degrees

  • High School Diploma

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