I am an energetic individual who is self-motivated, driven to achieve outstanding results, and ready to create positive outcomes for an organization, while continuing to build on my current skills and qualifications.
Business DeveloperOct 2016 to Current Express Employment ProfessionalsOctober － Sparta, TN
Responsible for improving the organization's market position and achieve financial growth.
Responsible for defining long-term organizational strategic goals, building key customer relationships, identifying business opportunities, negotiating and closing business deals, and maintaining extensive knowledge of current market conditions.
Working with an internal team and other managers to increase sales opportunities and maximizing revenue is an important factor in finding potential customers and converting them into clients to grow business in the future.
Job duties include networking, cold calling, advertising, and planning persuasive approaches and pitches.
Developing rapport and building relationships and trust are also key responsibilities of a successful business developer.
Restaurant ManagerJan 2015 to Oct 2016 Applebee's Neighborhood Bar & Grill － Lebanon, TN
Responsible for day to day high-end restaurant operations and human resources objectives such as recruiting, continuous training, maintaining employees, coaching, scheduling, counseling and disciplining, appraising, and communicating job expectations; responsible for supervising a high number of employees to ensure all guests have a positive experience; resolve guest complaints, complete action plans, complete audits, identify trends, manage budgets, drive sales, place all orders; ensure that all licensing is in compliance, complete accurate weekly inventory counts to control dry inventory, foods, beer, liquor, and wine; manage all standards for hygiene, health, and safety legislation guidelines; manage ambiance, and much more.
HR Recruiting & Training CoordinatorOct 2013 to Jan 2015 Prospect Inc － Lebanon, TN
Responsible for the recruitment, selection, and training coordination of employees and volunteers; Ensure all selection and training processes comply with the agency's Equal Employment Opportunity Program and Title VI policies.
Other duties and responsibilities include; participate in job fairs and recruiting events, assist with personnel audits, maintain agency social media sites, manage agency wellness program, and represent agency in a professional manner.
Experience with behavioral interviewing-Experience with HRIS systems and ADP
-Experience with social recruiting-Experience with external recruiting.
Residential Case Coordinator & Intake CoordinatorSep 2011 to Oct 2014 Prospect Inc － Lebanon, TN
Responsibilities include; handling a caseload of 56 individuals; counsel individuals to promote optimum mental and emotional health; maintain confidentiality of records relating to clients; ensure all assigned cases are in compliance with DIDD regulations and complete all required case management paperwork; manage the DIDD intake procedures and coordination and determine appropriate referrals based on individual's needs; communicate and work with external sources to ensure that all of the person's needs are met; completing monthly reviews by reviewing all daily notes completed by staff; completing assessments and billing for all service recipients, implementing ISP goals into our system, and ensuring they are properly implemented by staff, accurate and timely filing, and communicating with managers and supervisors about pertinent information.
Member of the organizations Incident Management Committee.
Mentor to other Case Coordinators in our facility.
Office ManagerFeb 2004 to Dec 2008 Advantage Termite & Pest Control Inc － Lebanon, TN
Duties include, organizing and coordinating operations and procedures to ensure organizational effectiveness and efficiency.
Recruiting, training, supervising, and managing a large number of employees; meet or exceed sales goals; maintain office records; payroll and billing; prepare and distribute delinquent account notices based on review of accounts; monitor and manage all business functions; evaluate staff performance, coach and discipline staff.
Server/Bartender/Key Hourly Jan 2000 to Dec 2011 Applebee's Bar & Grill － Lebanon, TN
High-end food and beverage waitress focused on unique customer experience and retention and sustain a positive drive to ensure management expectations are met or exceeded.
Rapidly assimilate information, anticipate customer concerns, drive multi-skill environment and culture, drive sales, maintain safe and hygienic work environment, extensive development of customer relations and interface communications, high level skills in dispute resolution and financial management.
Education and Training
Bachelor of Arts, Psychology2013
MBA, Business-Not Completed 2014Cumberland University
Some American Sign Language, some Spanish
Advertising, billing, budgets, coaching, cold calling, communication skills, counseling, customer relations, decision making, filing, financial management, inventory, leadership, managing, mentor, Microsoft Office, negotiating, networking, organizing, payroll, persuasive, problem solving skills, public speaking, recruiting, research, sales, scheduling, strategy development, territory management.