Experienced Vocational Rehabilitation counselor and technician with over 25 years of experience in Vocational Rehabilitation with adults and children. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Relationship builder
Effective Communicator
Scheduling
Product Knowledge
Social Media Tools
Tech-adequate
Performance improvement
Written Communication
Compassion
Work History
08/2005 to 04/2021
Blind Children's Specialist State Of Iowa – New Hampton, IA,
Blind children's specialists work with children's caseloads that covered 28 counties in Texas Panhandle. Worked with each child and family to create service plans tailored to child's needs and circumstances.
Assisted families in these following goals:
Helped children to develop the confidence and competence needed to be an active part of their community
Provided support and training to parents and caretakers understand their rights and responsibilities throughout vocational discovery and development process
Assisted children and their families in the vocational discovery and development process
Provide information about additional resources In order to accomplish these goals, work with various school districts and community organizations throughout top 28 counties in Texas Panhandle. Manage yearly budget of approximately $50,000, emphasis was placed on comparable benefits with community partners and organizations.
Deliver exceptional level of service to each customer by listening to concerns and answering questions
Delivered exceptional level of service to each customer by listening to concerns and answering questions
Led projects and analyzed data to identify opportunities for improvement
Demonstrated respect, friendliness and willingness to help wherever needed
Used Microsoft Word and other software tools to create documents and other communications
Conducted research, gathered information from multiple sources and presented results
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Served customers in a friendly, efficient manner following outlined steps of service
Led Camp Villa team in delivery of Villa Cam[ project, resulting in 12 years of successful camp experiences for blind and severely visually impaired students ages 8 to 16 from throughout the state.
Collaborated with community resources to achieve meeting the needs of severe visually impaired children and their families.
Participated in team-building activities to enhance working relationships
Developed and maintained courteous and effective working relationships
07/1999 to 07/2005
Rehabilitation CounselorFrancisan Health – Munster, IN,
With Texas Vocational Rehabilitation Service support adults with disabilities to prepare for, obtain and advance in meaningful employment. Provided range of services based on individual’s employment goals. Worked closely with job seekers and job coaches to determine employment goal, and then identify and arrange for services that lead to successful employment.
Guided by principle of informed choice, customer employment goals guided services that were provided, consistent with customers’ strengths, resources, interests, and capabilities. While being applicable to all agency regulations, state and federal laws.
Administered preliminary and comprehensive vocational assessments
Coordinated community resources and secured referrals
Promoted development of interviewing, resume writing and etiquette skills
Handled caseload of more than 100 clients
08/1996 to 08/1999
Rehabilitation TechnicianTexas Rehabilitation Commission – City, STATE,
Technicians work with Vocational Rehabilitation Counselors to Issue authorizations ensuring accurate coding of services and followed up on vocational services. Verified that services or goods have been rendered.
*Ensured timely processing of payments.
*Canceled authorizations as appropriate.
*Provided orientation to include education regarding vocational rehabilitation services, process, and procedures to potential participants.
*Provided direct job development, supported OJT activities and provided participant follow-along as necessary.
*Coordinated VR services to include interpreter services, provide timely follow up to VRC requests for support and provided relevant information to participants and VR staff.
*Provide technical assistance toward timely and comprehensive eligibility determination. Tasks include arranging for diagnostics, gathering necessary information and contacting participants as necessary.
*Ensured proper maintenance of case files.
*Activities include documentation of case activity, provide timely response to VRC requests for caseload support, effectively use Case Management System reports to track and manage required case activities.
Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
Education
Expected in
: Vocational Rehabilitation Counseling Texas Tech University Health Sciences Center - Lubbock, TX GPA:
Coursework in the Master's degree program Vocational Rehabilitation Counseling
Expected in
Bachelor of Arts: Education West Texas A&M University - Canyon, TX GPA:
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