To obtain a position in a company that offers career challenges and advancement.
Proficient in Data Entry, MS Office, MS Word, Excel, PowerPoint, MS Window 98, 00 and XP. Word Perfect 7.0, Outlook, Quickbook, EDI, SAP
02/2015 to 10/2015
Billing & Collection RepresentativeZoetis
Monitor accounts receivable balances, contact customers regarding overdue accounts Conduct account research and analysis Track and resolve outstanding payment issues Timely issuance and distribution of invoices Send statements to customers with outstanding balances Weekly A/R aging reporting with customer account status and collection notes Administer automated collections module within Accounting system Respond to Sales Force cases, Billing inquires, interact with customers to resolve outstanding issues Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Establish and maintain effective and cooperative working relationships with customers General ledger account reconciliations and analysis, reconcile A/R aging to GL Assist with Billing Customer contract administration Customer account setup General administrative duties Other work related duties and special projects as assigned Assist the Credit and Collection Manager with constructing an effective credit control management framework.
Assist the credit and collection manager with the establishing, monitoring, and implementing process improvements for the credit and collections department.
Assist the Credit and Collection Manager with the day to day operations of the Credit Department.
Establish credit limits for new and existing customers in accordance with policy.
Provide management and leadership to the Credit and Collection team members.
Responsible for the effective monitoring and management of the account receivable portfolio.
Responsible for the identification and referral of stressed accounts during the monitoring process.
Responsible for the maintenance and adherence to Credit Control policies and procedures Ensure the Credit and Collections Department has a thorough understanding of the accounting and provisioning guidelines and calculations.
Responsible for all other monthly and quarterly reporting obligations as defined by the Credit and Collections Manager.
Recommend alternative collection techniques and strategies to effectively minimize and control past due balances.
Monitor and communicate existing and changes to legislation as it relates to collections.
Responsible for the identification and referral of accounts for write-off in accordance with policy.
Develop a thorough understanding of the legal process for post-judgment debts.
Liaise with Operations to maintain current contact details on delinquent accounts to minimize incidence of bad debt write-off.
Manage the quarterly bad debt reserve calculation.
Liaise with third party providers to ensure timely escalation of collection action.
Handle accounts placed with outside collection agency.
Manage processing of bankruptcies and preference suits.
Oversee direct debit and credit card programs.
Manage the semi-annual escheatment project.
Hold regular team meetings to discuss progress against business plans and performance of portfolio.
Collaborate with other operational teams to develop and deliver training programs to employees on processes and procedures relevant to the department.
Mentor, coach and develop team members and support workplace learning.
Work with internal and external audits and sox compliance.
Takes the signed order from Sales people Enters information into Quickbase.
Verifies order is correct and request clarification if required.
Contact site to explain the installation/training process Work with Customer and Schein to coordinate machine install date.
Work with Customer and iCAT trainer to coordinate machine training date Finalized phone call with site.
Post survey on install and training.
Review warranty information on machine Post survey on installation and training.
Cover Tech Support number and serial number.
Reach out to customers for VOC on product and service experience and follow-up with technical support team on root cause and countermeasures Manage user accounts for Sales, Technical Support, and Customer Service within web based application Other duties as assigned.
01/2010 to 09/2013
Customer Services Representative; Dispatcher
Customer Service and Problem Resolution; use computer applications to generate work orders and successfully dispatch vendors and/or in-house mechanics to repair maintenance problems and maintain proper efficient operational order of SUPERVALU's retail operations.
Work effectively with other Store Maintenance Contact Center associates to ensure efficient and accurate transfer of information and communications.
Maintain acceptable level on all assigned department metrics.
Ensure that all calls for repair and maintenance are handled in a timely fashion Maintain open communication between the retail store and the vendor and/or in-house mechanic regarding estimated time of arrival on priority repair issues.
Investigate service issues.
Escalate and communicate all major problems or concerns to the Operations Manager and/or the Sr.
Dispatcher of the Store Maintenance Contact Center.
Perform additional job duties as assigned by supervisor Desired Salary: Negotiable Date of Availability: Immediately.
Diploma: General StudiesNorristown Area High SchoolGeneral Studies
Business AdministrationMontgomery County Community CollegeBusiness Administration
account reconciliations, accounting, Accounting system, Accounts Receivable, administrative duties, agency, basic, Billing, business plans, coach, computer applications, contract administration, Credit, Customer Service, Data Entry, debit, delivery, EDI, senior management, external audits, fashion, Fax, General ledger, GL, invoicing, leadership, legal, notes, mechanic, meetings, Mentor, Excel, MS Office, Outlook, PowerPoint, Window 98, MS Word, policies, pricing, Problem Resolution, Processes, progress, Quickbooks, reporting, research, retail, Sales, sales order processing, SAP, sox compliance, Shipping, supervisor, technical support, Tech Support, Phone, trainer, training programs, Word Perfect 7.0