Skilled Office Administrator focused on maximizing professional growth and success through effective use of leadership, planning and problem solving abilities. Excellent communicator with outstanding time management, administrative and interpersonal skills.
Performs all assigned eligibility duties independently and makes judgments following agency practices and procedures and mandated federal, state, or local laws and policies; Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; Processes applications for financial assistance and diversion; Explains client responsibilities, rights and program availability; Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; Computes assistance plans; Determines the need for and amount of allowances for special circumstance items; Evaluates such social factors as education, work experience, and levels of social functioning; and Evaluates employability of clients and explores potential sources of income. Responsible for managing entire individual SNAP/MEDICAID caseload (including applications, renewals, interim reports, changes, transfers and specific days of intake) without assistance, as well as portions of other new worker's caseloads. Works as a team leader by submitting ideas and new proposals to director for review to help promote company growth and productivity.
Responsible for front office procedures including but not limited to: Providing a great smile for patients; Explaining patient forms and providing assistance when needed; Pulling insurance authorizations; Answering multiple phone lines; Checking emails and voicemails and responding accordingly; Making future appointments; Checking in and checking out; Posting payments; Reconciling cash drawer; Working with medical software; Helping with fitting and dispensing of glasses (optical); Assisting with insurances; and Diagnostic testing (work-up) of patients.
Acting as a liaison between CEO and staff; Ensuring departmental compliance with all company regulations, policies and procedures; Collecting and analyzing information to identify and address trends of non-compliant behavior; Evaluating and resolving employee questions and concerns; Tracking personnel vacation and medical leave; Establishing and supervising culture team; Scheduling and leading monthly team meetings; Maintaining successful relationships with staff, customers, and the general public; Supervising main office; Managing company contracts and billing accordingly; Processing expense reports and billable time; Budgeting, planning and organizing all company events; Overseeing accounts receivable and petty cash; Creating monthly reports; Making travel arrangements; Purchasing and maintaining adequate supplies; Preparing and sending courier items; Scheduling appointments; Serving as main contact for customers, maintenance, vendors and visitors; Operating switchboard; Typing memos, correspondence, reports, and other documents; and Improving office efficiency by effectively managing internal communications and correspondence.
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