Beneficiary Support Specialist Resume Example Xerox Human Resource Solutions

BENEFICIARY SUPPORT SPECIALIST

Summary

Innovation Conflict Mediation and Resolution Training and Development Benefits Administration Recruitment Policy development and implementation Research and Analytics Project Management Onboarding Client Relationship Management Performance Management Succession Management

Accomplishments

Completed a Master's Thesis Entitled: Inclusive Training and Development Practices Considering a Generationally Diverse Workforce: A Case Study of Rex Hospital.
SpecComm International Incorporated's 2014 Leadership Excellence Award recipient Transitioned organization to an Affordable Care Act (ACA) benefit program.
Devised and produced a systemized on boarding process for new and returning personnel.
Aided in the restructuring of SpecComm's corporate structure.
Created a training program for safety, harassment, and performance appraisals.
Instituted 'A Books to Africa Program' at The University of North Carolina Wilmington.
Traveled to 15 countries and lived in the United Kingdom for 8 months.
EXPERIENCE SpecComm International Incorporated Raleigh, NC Human Resource Manager February 2014 - Present Contributes to the evaluation and development of HR strategy and performance in co-operation with senior management Serves as a liaison between supervisors and employees by answering questions and resolving work-related problems Reviews, updates, and suggests revisions to company policies and procedures Maintains complete and current personnel files on all current and past employees and independent contractors Administers, maintains, and reviews all company benefit programs Maintains records of benefit plan participation, personnel transactions, performance reviews, terminations, and employee statistics for government and other reporting Posts vacancies, schedules interviews, prepares paperwork and assists in the interview process Prepares offer letters, new hire orientation and enrollment paperwork and coordinates space, phone, keys, and other tools Prepares employee separation notices and documentation, and conduct exit interviews Contracts with outside vendors to provide employee services Accomplishments Revised the SpecComm's policies and procedures (Last updated in 2003) Planned and Coordinated a vaccine clinic for employees and their families Designed and developed an orientation program for new SpecComm employees Created a training program for safety, harassment, and performance appraisals.
Designed and implemented an employee recognition program Devised new recruiting methods Stepping Stones Pediatrics (Contract) Raleigh, NC Human Resource Generalist September 2013 - February 2014 Conferred with management to develop and implement personnel policies and procedures.
Maintained current knowledge of equal employment opportunity (EEO) and affirmative action guidelines and laws Researched and analyze available medical, dental, pension, and life insurance programs for current employees.
Offered concrete recommendations on efficiency to streamline workplace processes.
Formulated an organizational SWOT analysis (strengths, weaknesses, opportunities, and threats) based on the results of client survey.
Accomplishments Addressed employee relation issues through the development and implementation of an organizational code of ethics Assisted in the training of new hires Designed, distrusted, and analyzed client satisfaction survey.

Experience

Beneficiary Support Specialist
July 2012 to May 2013Xerox Human Resource Solutions － City , STATE

Improved processing time by 30% by navigating client's internal system and determining benefits payable, as well as beneficiary information.
Provided functional guidance, training, and assistance to both support and new employees.
Alleviated participant's concerns by keenly monitoring cases and prioritizing calls.
Prepared Excel-based standard reports to track workload, response time, and quality of input.
Offered concrete recommendations on efficiency to streamline transmission of documents Identified, analyzed, and processed manual pension calculation based on participant's years of service and contributions.
Analyzed and reviewed medical, life insurance, and pension benefits with beneficiary(s) and/or trustee(s) Accomplishments Improved processing time by 30% by navigating client's internal system and determining benefits payable, as well as beneficiary information.
Successfully maintained a case load of over 200 clients.

Education

Global Management University Hertfordshire 2012 Intermational MBA Global Management : Human Resource Management, 2012University of North Carolina WilmingtonHuman Resource Management

B.S : Business Administration Human Resource Management, 2010University of North Carolina WilmingtonBusiness Administration Human Resource Management

Professional Human Resource Certification (PHR) Society of Human Resource Management - Certified Professional (SHRM-CP) Business Research Certificate

Affiliations

Society of Human Resource Management Raleigh Wake Human Resource Management Association (RWHRMA) 100 Black Men Kappa Alpha Psi

Skills

streamline, benefits, Business Research, client, clients, functional, Human Resource, insurance, MBA, Excel, quality, transmission

Resume Overview

School Attended

University of North Carolina Wilmington

Job Titles Held:

Beneficiary Support Specialist

Degrees

Global Management University Hertfordshire 2012 Intermational MBA Global Management : Human Resource Management , 2012
B.S : Business Administration Human Resource Management , 2010
Professional Human Resource Certification (PHR) Society of Human Resource Management - Certified Professional (SHRM-CP) Business Research Certificate

Beneficiary Support Specialist Resume Example

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