High-energy Bellman focused on promoting guest satisfaction through exceptional service and maintaining outstanding hotel accommodations. More than 15 years of 5-Star / 5-Diamond luxury experience in the hospitality industry.
As part of the opening team in 1993 contributed in the Four Seasons Hotel New York obtaining and maintaining a 5-Star / 5-Diamond status.
As a colleague since opening in 2003, have contributed in the Mandarin Oriental Hotel New York obtaining and maintaining 5-Star / 5 Diamond status.
Responsible for performing a broad range of guest service functions while catering to the needs of a highly discerning clientele within this 5-Star / 5-Diamond hotel including addressing guests inquiries, handling all luggage, promoting hotel's dining and recreational services. Offer full room orientation to arriving guests where all the room features are mentioned. Assist residents with luggage and/or transportation when doorman is not available.
Parts of my duties as a Bellman in this 5-Star / 5-Diamond property were: Offered full room orientation to arriving guests where all the room features were mentioned. Highlight the point of sale outlets throughout the hotel. Attend to guest inquiries and requests on a timely fashion. Trained new Bellman in all daily responsibilities including point-of-sale marketing, introduction of room features, luggage handling, overall guest interaction and hotel image maintenance.
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