Behavioral Healthcare Help Line and Psychiatric Emergency Team Supervisor Resume Example

Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation for members, employees, purchaser groups, Employee Assistance Professionals, management, law enforcement, and emergency department physicians; determined appropriate levels of care; repatriated or case managed members in non-plan hospitals; advocated for members needing psychiatric and/or addiction medicine treatment; care coordinated with the member's treatment team; trained new staff; worked collaboratively on interdepartmental team and developed work flows, procedures, and protocols that increased efficiencies, productivity, role clarity; developed documentation standards; influenced the creation and development of departmental electronic database for charting case notes.

Field based case management for disabled adults with chronic mental illness and older adults with co-occurring disorders. Completed in-home assessments and monthly monitoring; client and family counseling, education, and community referrals. Per attorney request, evaluated, wrote report, testified in court (became expert witness) for probate conservatorship hearings; marketed and managed the Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments and benefit determination evaluations; became community resource specialist.

Social Work Associate in community medical clinic; interviewed prospective residents; developed curriculum, taught, and evaluated performance of Family Practice residents and medical students on the Substance Abuse and Psychiatry rotations; conducted lectures, presentations in class, "Brown Bag lunches," and off-site meetings; set up internal and external training sites and ensured learning objectives were met; education was focused on risk, substance abuse, and biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses while on rounds, during home visits, and co-led therapy sessions; instilled confidence by demonstrating attunement to patient and self, assessment, treatment planning, rapport building skills, and provided after visit summarization/feedback; strengthened teamwork and resident and faculty relationships by incorporating team building activities into staff meetings; liaison to residents who needed psychiatric or health services; provided short/long term individual, couple, family therapy on complicated cases and provided feedback to the resident; and was a preceptor to other MSW students..

Individual, couple, family therapy with children, adolescents, adults, and older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief and loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness,  parenting concerns, care giver burn-out, and school/work stress. Clientele: ethnically, culturally, racially, and socioeconomically diverse.

Consultation provided to managers, employees, Human Resources regarding work place problems; Crisis Intervention, short and long-term therapy  provided to contract and company employees, their families, and the community; taught series of classes on Stress Management and Memory Retention. Featured speaker at a "Drugs in the Workplace" seminar; and taught substance abuse related classes and lead couples group therapy with addicts and co-addicts in an outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, and socioeconomically diverse.

Direct services provided in community mental health setting: conducted biopsychosocial assessments; short and long term individual, couple, family therapy; led group therapy with adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, and difficult transitions to foster care, depression, anxiety, phobias,  ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, and substance abuse/addiction; adults with parenting problems; victims of domestic violence; unemployment; co-occurring disorders, grief and loss, panic attacks, and chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low to middle income.

Provided individual, family, group therapy with homeless, run-a-way girls, 12-18 years old, many charged with crimes associated with substance abuse, prostitution and gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision of residents; designed teen pregnancy awareness program, taught life skills classes, became a lead and trained and supervised staff.