Seasoned Behavioral Health Case Manager with 4 years of experience in Community Mental Health. Recognized for providing outstanding mental and physical health care services for assigned patients. Client-focused and attentive in monitoring patients for changes in clinical symptoms, treatment side effects or complications. Involved in Prison volunteer services, outreach to treatment centers, and others. Experienced in outreach and working with the homeless population, passionate about work and the issues of mental health and addiction.
Skills
Patient Interaction
Case Planning and Management
Crisis Situation Awareness
Best Practices and Standards
Calm and Professional Under Pressure
Upbeat and Positive Personality
Volunteer Work Coordination
Community Outreach
Conflict Resolution
Multitasking and Organization
Client Advocacy
Work History
10/2018 to Current
Behavioral Health Case ManagerHealthpartners – Anoka, MN,
Worked in Community Support Program, and Community living Program, specifically as a Peer Recovery Support Specialist and Case Manager for PATH- intensive case management for chronically homeless individuals- getting them ready for housing, and Journey Home- provided case management for individuals placed into public housing to assist them in gaining stability and maintaining their housing, accessing resources and getting acclimated to the community.
Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
Managed 20-35 patients while monitoring and evaluating care plans.
Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
Did Homeless Outreach in camps, at shelters and other agencies.
Worked with other agencies to callobarate for housing options for chronically homeless population.
Completed best practice screenings to determine eligibility for programs, provide orientation to program, and maintain contacts for clients awaiting entry into housing programs
•Coordinated the needs of clients and family members with resources available and provides client advocacy as needed
•Assisted clients in finding and accessing community resources needed to maintain independent functioning
•Assisted clients, individually and in groups, with development of independent and community living skills; promoting client strengths and encouraging self-determination and empowerment which will encourage community involvement and integration
•Assisted clients in developing an individualized recovery plan that focuses on personal and interactive problems, independent living skill needs, defining goals, and to plan action reflecting interests, abilities, and needs
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
04/2016 to 10/2018
Account RepresentativeAspire Team – Somerset, PA,
Processed client payments and updated accounts.
Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
Analyzed accounts for delinquencies and other ongoing issues.
Contacted customers to assess satisfaction and current needs.
Proposed available products and solutions to meet diverse requirements.
Entered client details and notes into system for interdepartmental access and review.
Maintained product details and protocols to comply with contracts and disclosures.
Recommended products and services to meet customers' credit card and banking needs.
Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
01/2006 to 10/2009
Preschool Teacher's AssistantThe Learning Lamp – City, State,
Interacted with children one-on-one and in small groups to enhance and support learning activities.
Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Assisted teacher by developing lesson plans to meet educational goals for each child.
Engaged and entertained children through recreational and educational activities.
Prepared for lessons by gathering educational materials and setting up equipment.
Communicated with parents to inform about child's progress and classroom behavior.
Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Encouraged children to interact with each other and participate in group activities.
Applied play-based strategies to provide diverse approaches to learning.
Educated students in foundational concepts such as shapes, numbers and letters.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Taught children with creative approaches, methods and techniques.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
Expected in 05/2025 to to
Master of Science: Licensed Professional Counselor Mid-America Christian University - Oklahoma City, OK GPA:
Expected in 04/2022 to to
Bachelor of Science: Applied Psychology Mid-America Christian University - Oklahoma City, OK GPA:
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