Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Innovative Customer Service Representative & Secretary focused on maintaining high levels of accuracy. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Enthusiastic and detail-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Effective, friendly, and enthusiastic
  • Quick Learner (Verbal & Visual)
  • Report Creation
  • SAP System knowledge
  • Product Logistics knowledge
  • Data Evaluation
  • Data Entry
  • Detail Oriented
  • Quality assurance controls
  • Technologically savvy
  • Freight Operations
  • High-energy attitude
  • Microsoft Office expertise
  • Adobe, Web Design
  • Web Advertising
  • Adaptive team player
  • Inbound and Outbound Scheduling
  • Project Coordinating
  • Customer Relations
  • Business development understanding
  • Problem-solving abilities
  • Courteous demeanor
  • Product organization
08/2019 to Current
Lead Customer Service Representative - ROEHM Campbell Soup Co Columbus, GA,
  • Performed routine administrative and sales support duties including promoting and processing orders, preparing correspondence and fulfilling customer needs to ensure customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Communicated with customers and scheduled truckload shipments within and outside of the country.
  • Prepared customs documents for overseas shipments by air and ocean.
  • Oversee inventory and materials across facilities
  • SAP Logistics
  • Processed inventory in all electronic systems
  • Created labels for shipments and safety data sheet for outgoing materials.
  • Quality audit all products
  • Attended all customer meeting with General Manager.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Report damaged or missing inventory and oversee all produce disposals.
  • Update logs and documentation for inventory and order processing
  • Move materials from facilities to workstations, pick-up locations, or other locations.
  • Coordinated, scheduled and executed in-depth data entry projects.
  • Work as an active team member to complete team goals
  • Office lead: Supervised office staff to insure all work is complete in a timely manner and all rules are being followed.
  • Prioritized and investigated queries regarding data discrepancies to support documentation workflow.
  • Provided training for new hire employees in procedures and policies in order to maximize team performance.
  • Upheld privacy and security requirements established by Nickey Warehouse regulatory agencies.
  • Answered inbound calls per day and directed to designated individuals or departments.
12/2014 to Current
  • Handled monetary transactions and issued Invoices.
  • Website Designer and Operator (
  • Created Digital Contracts for Services.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Maintained organized filing system of paper and electronic documents.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Processed accurate payroll for staff and submitted direct deposits with WIX Payment Software.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Aided board of directors during executive decision-making processes by generating reports to support direction for corrective actions and improvements.
07/2014 to 06/2017
  • Greeted each customer with friendly eye contact.
  • Dressed Properly: Button down dress shirt with black dress pants and black belt.
  • Took food orders.
  • Served seated meals and drinks.
  • Spoke with patrons to ensure satisfaction with food and service.
  • Stocked service stations with items such as ice, napkins, and straws.
  • Stocked, organized, and cleaned stock room and cooking utensils.
  • Swept and mopped floors.
  • Handling credit and debit card transactions for orders.
  • Washed dishes, glassware, flatware, pots, and/or pans using dishwasher or by hand.
  • Displayed enthusiasm and knowledge about the companies menu and products.
  • Set up for events: Hall of Fame dinners, banquets, wedding, ceremonies, conferences, orientations etc.
05/2014 to 06/2014
  • Expect Communications skills.
  • Responsible for personal information provided (credit card information).
  • Monetary Transactions.
  • Called prepared lists of leads and read short scripts to promote products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education and Training
Expected in 05/2017
BBA: Marketing And Public Relations
University of Mississippi- School of Business Administration - Oxford, MS,

Promoted from Warehouse Auditor to Office Worker (General Customer Service Representative) within 6 months at Nickey Warehouse (WD-40 Division)

Promoted from General Customer Service Representative to LEAD CSR OF BASF ACCOUNT, in less than 3-months

Promoted from LEAD CSR OF BASF to LEAD CSR of ROEHM and Inventory analyst, in less than 4 month.

Acquired my own business, " ClaireStyles, LLC" on April 23, 2020 offering Web-Design, Advertising, Cosmetic Services and Photography.

Additional Information
  • Willing to relocate : Authorized to work in the US for any employer

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School Attended

  • University of Mississippi- School of Business Administration

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  • BBA

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